Very professional and helpful staff. They offered great insight on where to go and how to get there. This hotel was a big surprise to me, by US standards this would be ultra-luxury. Why? The included breakfast was worth $50 a head if it was US, excellent, fresh fruit, very good coffee options (many), Italian-style treats from hard cheeses, cured meats, olives, various pastries. If I return to Florence staying here is a "no brainer". The neighborhood had "character" ... no big issues. Again the staff was so good, the room was super clean and comfortable. Tomb-like quiet at night and most of the evening. We had a nice patio area. Thanks Flom for a great stay. - we had a 5 night stay. US tourists