2/10 Terrible
James C, brooklyn
Travelled with family and small children, Travelled with partner
25 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a different Hyatt and upon check-in around 9PM we were told casually we would be “relocated due to unexpected renovations” a we just got off a flight and had two children with us, one six years old. We had no email no text no call prior to warn us of these renovations that apparently cropped up suddenly / I assume within the past 30 mins since they were unable to warn us. We had to clarify with front desk what she was telling us - she printed the a name for f another Hyatt handed it to us and said don’t worry the rate is lower so you have to pay less, and it’s a ten minute drive. It was more like 20. We explained we paid already with Expedia to which front desk replied she didn’t know if we would be refunded or would have to pay again at check in at this other Hyatt. So as it was late and we had children with us and front desk were clearly so disconnected from the basic concept of service and hospitality, we decided schooling them late night what not our job and left. When we arrived at the other Hyatt we found it was not in as nice area and we stopped at a really horrible bodega close by to get juices and water, where we felt unsafe. To add context we are from NY and one of us was born and raised in Bushwick Brooklyn in the seventies. Next the new Hyatt had no idea who we were, why we were there or about the displacement. Clearly the Hyatt that was overbooked didn’t think they needed to communicate with the Hyatt they were displacing us to. New Hyatt was unfriendly
James C
Stayed 3 nights in Aug 2025
