2/10 Hirveä
daphne
24.2.2026
Told the shuttle was 20 minutes away and it took over an hour to be picked up at the airport. Given a handicapped room that had no A/C when we arrived. An engineer came and did something to get it started so that it was not suffocating. The room was meant for deaf clients and was at the intersection of several highways and was beside a huge sign that lit the room. There was no hairdryer in the room and the iron and ironing board needed attention. Because we were booked for two nights, we asked to move to another room. They refused, using the excuse that Expedia had indicated a handicapped room on the reservation and "there was something on our profile that we should take up with Expedia". They maintained that all the other rooms in the hotel were already taken for the second night. The cleaning staff were very nice and had no problem with us moving, but we were refused by the front desk women on duty. One of the housekeeping staff brought my husband's backpack that he had forgotten, down to the lobby. When I asked the front desk who had returned it, the front desk woman thought I was accusing her of something and started phoning the housekeeping manager. Her coworker told her that she wasn't listening and that I was trying to get her name to thank her. She said "I dont know her name, shes just a cleaner". I was shocked. there are at least two of these front desk women that need some further training in customer service and communication skills. I found rewarded cleaners
daphne
Yöpyi 2 yötä tammikuussa 2026