6/10 OK
Bianca
Matkusti pienten lasten kanssa
11.4.2025
Hyvää: Siisteys ja palvelut/mukavuudet
I had an ok experience it wasn’t bad and it wasn’t great. Staff was nice,one staff I encountered in early morning shift was a lil rude when I reminded her about a room I booked and did not get.I Just wanted to remind her if I was getting it but she was put off by it being rude and didn’t even apologize like the one woman I had spoke to the day of booking the room. I called months in advance to book a wheelchair accessible walk in shower, they said there was one more and they said it was reserved for me. when arriving they said they gave it to someone else and mind you they said the walk in shower room was sooo nice on the phone ..well I got another room when arriving and it was nice and big but not the shower I needed . When they switched us over the next day the walk in shower room it was sooo small it was disappointing and tv signal is bad they freeze and remotes you have to press down hard for them to change. enough about that. The complimentary shuttle is nice that they have it but again they lied on the phone when booking it. I had asked if it was wheelchair accessible and friendly for a disabled person they said yes. well it wasn’t sadly. the shuttle was tall and unfortunately it was soo hard for my friend to get off his wheelchair to pull himself up onto the seat he was embarrassed. That’s the only reason we booked the room. For the shower and the shuttle since they said it wouldn’t be a problem for my friend who can’t walk . And it was lied to us ;/ .
Bianca
Yöpyi 4 yötä huhtikuussa 2025