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118 Hotel

2.5 star property

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Photo gallery for 118 Hotel

Deluxe Triple Room | Desk, free WiFi, bed sheets
Reception
Hallway
Hallway
Exterior detail

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

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29 Jalan Dato Keramat, George Town, Penang, 10150
  • Place, KOMTAR
    ‪2 min walk‬
  • Place, 1st Avenue Mall
    ‪5 min walk‬
  • Place, Chit Tiau Lor Ban San
    ‪7 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪19 min drive‬

Room options

View all photos for Family Room

Desk, free WiFi, bed sheets

Family Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room

Standard Double Room | Desk, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, free WiFi, bed sheets

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Triple Room

Deluxe Triple Room | Desk, free WiFi, bed sheets

Deluxe Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

118 Hotel

Hotel in George Town, steps from KOMTAR
This smoke-free hotel features express check-out and free Wi-Fi in public areas. Limited housekeeping is available.
118 Hotel offers 15 air-conditioned accommodations with complimentary bottles of water and a ceiling fan. 32-inch LCD televisions come with satellite channels.

Bathrooms include a shower and bidets. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a limited basis and hairdryers can be requested.

Our customers tell us that they enjoy the overall property condition at 118 Hotel. During your stay, you're just a quick walk from KOMTAR. Enjoy features like free WiFi in public areas.
  • Free WiFi
  • Services include luggage storage
  • Steps from KOMTAR and a 3-minute drive from Gurney Drive
118 Hotel offers its guests express check-out. Public spaces have free WiFi.

This George Town hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (limited availability)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [118 Hotel Macalister , 49, Macalister Road, 10400 Penang]
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
Information provided by the property may be translated using automated translation tools

Access methods

Lockbox

Pets

  • Pets and service animals are not allowed at 118 Hotel

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MYR 50.00 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to 118 Hotel Macalister , 49, Macalister Road, 10400 Penang
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival. Guests must contact the property for check-in instructions.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

118 Hotel
118 Hotel Penang
118 Penang
118 Hotel Penang/George Town
118 Hotel George Town
118 George Town
118 Hotel Macalister Penang/George Town
118 Hotel Hotel
118 Hotel George Town
118 Hotel Hotel George Town

118 Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 35 out of 128 reviews
Rating 8 - Good. 63 out of 128 reviews
Rating 6 - Okay. 22 out of 128 reviews
Rating 4 - Poor. 4 out of 128 reviews
Rating 2 - Terrible. 4 out of 128 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Angel Ho

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dame bad and dirty, only two bts of water and shower gel, dirty towel
Stayed 2 nights in Jun 2024

10/10 Excellent

Satinder Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near to transport hub (KOMTAR) which made it very convenient to go everywhere. The only downside is that the checkin desk is at their sister property about a five minute walk. Also did not notice any elevator. The above two points were not an issue for me but may be a concern for people with mobility issues. The property is well maintained and very clean. Checkin and checkout was very smooth. I enjoyed my stay of four nights and would use them again if need be.
Stayed 4 nights in Nov 2023

4/10 Poor

MOHD ISMI ASWALY

Liked: Cleanliness
Disliked: Staff & service
I have experience staying in self-check in hotels before this, but this one was terrible. Despite having to make 3 rounds in jammed traffic just to find a car park, I also been told to get my room key at the other 118 hotel right once I arrived at the reception counter. Although the uncle who worked at the counter wanted to help me riding his bike, that 118 hotel staff refused and still asked me to get it for myself. Finally I got my room key after having a debate to allow that uncle to ride his bike to do his job.
Stayed 1 night in Oct 2023

8/10 Good

Kim Chi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel. Bath towels, hand towels and bath mat. Soap dispenser in shower. Soap bar also provided. Air conditioner, fan, hot water and wifi work well. Don’t forget to flick the switch outside the bathroom to activate the air conditioner and hot water. Water bottles provided. Also water dispenser (cold and hot) near reception with coffee and mugs. Saw umbrellas also. Good movies on TV. Tan (reception lady) very nice and polite. Do try Kuantan rd morning market, Cecil st food court, Friday night market van praagh and Ais Tingkap. Free CAT bus from Komtar around Georgetown, last stop at ferry. Then it starts again at the ferry to Komtar in a slightly different direction due to one war streets. Chowrasta market also has hawker stalls in the alley in the morning. Do not go to New Lane hawker food - overpriced and not the best in flavour. You will not be able to sit unless you buy a drink.
Stayed 2 nights in Jan 2020

10/10 Excellent

Chee Wee

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn’t like was that there were no windows in the room. The staff were fantastic and we even stayed an extra night. It was so convenient to everything in downtown Penang.
Stayed 2 nights in Aug 2019

10/10 Excellent

Winnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, enjoyed our stay, thanks. No bottle of water but a water dispenser at the front
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Still okay. Room very small. No hair dryer in the room
Stayed 2 nights in Oct 2018

8/10 Good

Loh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

ong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We thoroughly enjoyed our stay. Staff are very pleasant helpful and friendly. Its close to all amenities. Good value
Stayed 2 nights in May 2018

8/10 Good

Bridgette, Seremban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and economic hotel

The staff are friendly and helpful. Hotel condition is good and clean. Worth the price. Good for short stay.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Good location

Hotel is close to most of the famous eateries. Most are just walking distance from the hotel.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a comfortable stay. Bed is not clean. No parking
Stayed 1 night in Dec 2017

8/10 Good

Cynthia

Stayed 1 night in Sep 2017

8/10 Good

alang, jb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

gud stay

gud stay
Stayed 1 night in Aug 2017

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Sean, Petaling Jaya

Disliked: Cleanliness, property conditions & facilities, room comfort

My one night stay

Came here due to its location as it is near time square. However, the room is really tiny and towels were not clean (spotted black stain and with holes). Hotel room is warm as we can't keep the air-conditioner on when we are out.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good, very clean and comfortable and located in an area that is well serviced by supermarkets, transport, a variety of food stalls and small cafes, and a laundry across the road. The room was bigger than I expected. Communications were a bit of an issue - I couldn't get any hotel wifi reception on my iPad or mobile phone reception in my room, admittedly not major problems but annoying. I wasn't all that impressed at getting hit with a further 8 ringgit "government tax" on top of what I had already paid with my reservation through Hotels.com. It's only 8 ringgit and perhaps a state tax in Penang (??) but no other hotel I stayed at in Malaysia found it necessary to pull that stunt. All said, it was a good hotel, clean,comfortable and safe and offers great value for money.

10/10 Excellent

Kah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday with husband and in-laws

Good value for money. Stayed 3 nights, was on holiday with husband and in-laws. Staff were friendly and helpful. Hot and cold water dispenser in the lobby. Hot shower, air conditioning, TV, good size room. Walking distance to the small local market (Kuantan Market), eateries (on New Lane), shopping malls (M Mall and Penang Times Square) . Easy to get around.

8/10 Good

Verified traveller

Liked: Cleanliness
Nice clean room. Very small space and area to put bags on floor.

6/10 Okay

Verified traveller

Nearby most places

Its a convenient location to be staying on your trip to Penang.

6/10 Okay

mehmet cagri

Disliked: Property conditions & facilities

So so 118

Very small room. No where to put luggages. Complementary coffee at the entrance but only with sugar. Location is central. Wifi was ok but not super.