4/10 Poor
Igor
Travelled with family
11 Jun 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We were informed at the front desk that check-in is guaranteed from 3:00 PM. While we were told the room was ready at 2:57 PM, we were only able to enter the room shortly after 3:00 PM. Unfortunately, as the room had just been cleaned, there was a strong chemical smell that required us to keep the door open and step outside for a while.
More concerning was that we found both small and large cockroaches in the bathroom, which was very unsettling.
During the night, we experienced constant noise—footsteps, dragging sounds, and construction noise coming from the Sea World side as well as within the resort in the mornings. The lack of soundproofing made it difficult to get proper rest over both nights.
Additionally, when I raised these concerns during our stay, I was advised by front desk staff that, since we booked through a third-party platform, we would need to file any formal complaints through them. While I understand the process, I swanted to share this feedback with you directly so you are aware of the issues we encountered.
Igor
Stayed 2 nights in Jun 2025
