See all properties

West Lake Home Hotel & Spa

3.5 star property

Choose dates to view prices

Photo gallery for West Lake Home Hotel & Spa

Executive Single or Double Room, Lake View | Minibar, in-room safe, blackout curtains, soundproofing
Room amenity
Front of property
Lobby sitting area
Food court

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Laundry room

Explore the area

View in a map
No. 156 Yen Phu Street, Tay Ho, Hanoi
  • Place, West Lake
    ‪1 min walk‬
  • Place, Syrena Shopping Center
    ‪15 min walk‬
  • Place, Tran Quoc Pagoda
    ‪17 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪32 min drive‬

Room options

View all photos for Deluxe Family Room

Deluxe Family Room | Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Family Room

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Single or Double Room

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Single or Double Room

  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Single or Double Room, Lake View

Executive Single or Double Room, Lake View | Minibar, in-room safe, blackout curtains, soundproofing

Executive Single or Double Room, Lake View

  • Lake view
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Single or Double Room

Minibar, in-room safe, blackout curtains, soundproofing

Superior Single or Double Room

  • City view
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard King Room

Standard King Room | Minibar, in-room safe, blackout curtains, soundproofing

Standard King Room

  • City view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Premium Suite Large Balcony City View | Memory-foam beds, minibar, in-room safe, blackout curtains
Hanoi Royal Palace Hotel 2
Old Quarter
  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Restaurant
4.7 out of 5, Exceptional, 4,503 reviews
The price is €39
includes taxes & fees
1 Jul - 2 Jul
Hanoi Royal Palace Hotel 2

About this property

West Lake Home Hotel & Spa

Along with a restaurant, this smoke-free hotel has concierge services and dry cleaning. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site.
West Lake Home Hotel & Spa offers 36 accommodations with fireplaces and minibars. LCD televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

With your stay at West Lake Home Hotel & Spa, you're connected to the convention centre and just a quick walk from West Lake. Features include free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast offered
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Services include babysitting, dry cleaning/laundry and a concierge
  • 6 minutes by foot from West Lake and a 4-minute drive from Hoan Kiem Lake
  • Airport pick-up shuttle service available for a fee
There's a restaurant on site. Free breakfast is available. A computer station is on site and WiFi is free in public spaces. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at West Lake Home Hotel & Spa.

This 3.5-star Hanoi hotel is smoke free.

Guests are served a free buffet breakfast.
West Lake Home Hotel & Spa has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking; discounts available
  • 24-hour airport pick-up shuttle at scheduled times for a surcharge

Food and drink

  • Free buffet breakfast
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • On a lake
  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 9 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Fireplace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 4 March and 31 December.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 330000.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 410000 per vehicle
  • Rollaway bed fee: VND 330000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

West Lake Home Hanoi
Home Hotel Tay Ho
West Lake Home Hotel Hanoi
West Lake Home Hotel
West Lake Home
West Lake Home & Spa Hanoi
West Lake Home Hotel & Spa Hotel
West Lake Home Hotel & Spa Hanoi
West Lake Home Hotel & Spa Hotel Hanoi

West Lake Home Hotel & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 41 out of 111 reviews
Rating 8 - Good. 44 out of 111 reviews
Rating 6 - Okay. 17 out of 111 reviews
Rating 4 - Poor. 6 out of 111 reviews
Rating 2 - Terrible. 3 out of 111 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money and located centrally

Great value for money, good size rooms, clean and tidy. Right next to a large hostel, don’t be put off by that as the hostel is a great location for all info on trips, booking taxis etc and the staff are mainly from the U.K. You will get some noise if you are located at the front but you get that in virtually every hotel in Hanoi. Located in a good area for bars & restaurants. Try Durty Burger, Black Jacks for good UK style food.
Stayed 1 night in Oct 2019
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service
Not clean, service is subpar, outside of location would not recommend
Stayed 10 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a solid 3 star establishment with everything you could need. The breakfast spread is good, with the view of West Lake from the dining room unexpectedly great. The staff are friendly & helpful. I am happy to recommend this hotel.
Stayed 1 night in May 2019
Verified

8/10 Good

willem johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Voor iets meer geld veel meer comfort.

We hadden een kamer geboekt aan de straatkant. Deze was erg krap bemeten. We kregen twee sleutels mee. Van de besproken kamer en van de wat ruimere kamer aan de achterkant van het hotel. Na bezichting van beide kamers besloten we om toch iets extra's bij te betalen en de kamer aan de achterkant te nemen. Zeer ruim en luxe ingericht. Mooie badkamer en een bed waar je met z'n zessen in zou kunnen liggen. Het hotel ligt aan een drukke straat vlakbij het West Lake meer.
Stayed 1 night in May 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Blood stains on pillow and lizards in bed。it was okay
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5月連休に3泊しました。タイ湖のほとりにあり、ハノイのオールドクォーターからタクシーで片道40万ドンから50万ドンくらい。とても安いホテルなので期待していませんでしたが、宿泊した7Fの部屋は清潔であり、湯量も充分でした。またバイクや車のクラクションの騒音も全く気になりませんし、旧市街を避けて正解でした。両親と3人で一泊4,000円はかなり価値ありです。8Fにあるレストランで供される朝食も割合美味しかった。晩はホテルの側に食事するレストランもあります。10階建ぐらいの建物でナイトレイクビューが良かった。スーパーマーケットも歩いて2分くらいの場所にあります。荒っぽいタクシーに乗って街歩きに疲れた時に重宝します。エコノミーホテルなのでベトナム人やヨーロッパ系の宿泊客が多く、日本人はいませんでした。
Stayed 3 nights in Apr 2019
Verified

8/10 Good

Verified traveller

出発前日にエアポートピックアップサービスを利用しましたが、迅速に対応いただけて助かりました。
Stayed 1 night in Apr 2019
Verified

6/10 Okay

hyeong wook

Liked: Cleanliness

호안끼엠보다 좋은 West Lake주변의 호텔

예약내용: 2day, 강이 보이는 킹침대의 큰 방예약 1day: 여행가방을 열기에도 비좁은 작은 방 배정 2day: 정상적으로 예약한 방으로 교체 1day 예약과 다른 방을 주는것은 비용지불을 한 것과 맞지 않았음 신뢰에 문제가 있음 West Lake에 있는 조용한 좋은 위치 호수주변의 경관이 좋음 호텔이 깨끗하며, 친절함
Stayed 2 nights in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and nice view to the lake. Personnel is very helpful and friendly.
Stayed 4 nights in Feb 2019
Verified

6/10 Okay

あまりりす

Disliked: Property conditions & facilities, room comfort
夜のチェックインだったせいかフロントには私服男性、ポーターも私服男性で何となく怪しい感じが否めない。フロント男性の英語が聞き取りにくい。今までフロントとの英語のやり取りで困った経験はなかったが、質問をしようとしても遮られ、空港送迎費用はアウト時決済でいいと言われていたが、後払いの場合はパスポート預かりだと一方的に言われ、パスポートを取られたままポーターが荷物を運び、部屋に追いやられそうになったので、一度乗ったエレベーターから降りて、パスポートを取り返すためにデポジットではなく送迎代往復をイン時にカード決済した。デポジットはパスポート預かりではなくクレジットカードでお願いしたい。このフロントにパスポートを預けるなど無理。預り証すらないので、預かっていないと言われれば終わり。部屋も写真とは大きく違ったが、とりあえず1泊して他のホテルに移ることにした。翌朝朝食に行く際、エレベータ内に腐ったパイナップルが放置されていてげんなり。全てに納得できず即ホテルを変えることにした。ホテル移動のために呼んでもらったタクシーは、へこんだボディで怪しげなタクシー。メーター使用なのに、財布から出して数えていたドン紙幣をメーター以上もぎ取るように取られた。近距離だったのともめるのも面倒なので、文句言わずに高いチップだと思いつつ取られたままにした。決済済の往路空港送迎代を返金してくれと言ったが、返金はできない、移動先のホテルに迎えに行くと言われて受け入れた。帰りの送迎は無事にちゃんとした人が迎えにきた。3泊のうち1泊でホテル移動。Ms.Jessieの対応が良いので、1泊分のみ返金してもらい納得したが、もう二度と泊まりたくない。
Stayed 3 nights in Jan 2019
Verified

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Very friendly staff. Nice breakfast. Good location
Stayed 5 nights in Dec 2018
Verified

6/10 Okay

Verified traveller

Liked: Staff & service

リーズナブルな小型ホテル

こじんまりした小型ホテル。市内中心から少し離れているので周りにレストランなど少ないエリア。 近くに特別な用が無い限り、特に利用する理由は見当たらない。
Stayed 1 night in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake View is quite wonderful, but is facing the west sun. We were staying on the 6th floor then. Hotel is serene and quiet. Good for couple or family stay, kids may find it boring without the amenities. Took about 10 mins to reach Hoan Kiem Lake, and nearby shopping area via motorbike.
Stayed 4 nights in Oct 2018
Verified

8/10 Good

Venkat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but not so comfortable. Staffs and the manager were amazing.
Stayed 10 nights in Oct 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with helpful friendly staff. Our room was on a high floor at the back of the hotel which overlooked West Lake where we saw beautiful sunsets each evening. The road at the front of the hotel is busy but then this is Hanoi and the streets are busy. Its about a 10 -15 minute taxi ride to the old quarter of Hanoi. You'd also need to get a taxi to Tay Ho for a good choice of restaurants - Grab taxi around $2. Breakfast caters for Vietnamese mainly but also has cereals, eggs, croissants, pain au chololat, pain au raison, fruit etc. We found plenty to eat every morning including Vietnamese pho.
Stayed 8 nights in Oct 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
This hotel changed the room which I reserved. The breakfast does not have charm other than the weekend.
Stayed 4 nights in Oct 2018
Verified

8/10 Good

byoungsik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
안녕하세요 반가웠습니다 아주 좋아요
Stayed 2 nights in Sep 2018
Verified

8/10 Good

Francoise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel not too far from airport, convenient when you land or for onward journey but not in best area of town. Efficient check in, clean room & comfortable bed. Breakfast was ok with magnificent view of the lake.
Stayed 1 night in Sep 2018
Verified

6/10 Okay

Verified traveller

길가쪽 방은 식끌러워

방이 귀여워.없어질거같이 쬐만ㅅ애
Stayed 1 night in Aug 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

First and last visit hotel

Interior renovation wasn't proper. (Not as seen in the photo) Breakfast was so bad, food are not good, there is no cutlery ready, view was not impressed, the ready packed sugar seems to keep it for a long time, the sugar is harden and stick on the internal paper surface. One word, BAD!
Stayed 1 night in Aug 2018
Verified

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hanoi back onto the bucket list

Athough the taxi driver did not present himself at the airport we eventually arrived at the hotel (better late than never) and was greeted with warm friendly smile and a room upgrade(taxi) so all good would I return yes,would I return to Hanoi in a heart beat,great place great people great food
Stayed 4 nights in Aug 2018
Verified

10/10 Excellent

Kim Otto Ursin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super hotel

Dejligt hotel med god service og masser af faciliteter. Personale var opmærksomme og hjælpsomme.
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

Kim Otto Ursin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dejligt hotel

Dejligt hotel med god service. Opmærksomt og hjælpsomt personale alle steder på hotellet.
Stayed 2 nights in Jul 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top service

Das Hotel ist schon etwas älter aber dennoch sauber und gemütlich. Bei unserem selbst gebuchten Flug gab es ein paar Unklarheiten und die Dame an der Rezeption hat uns hier sehr geholfen. Die rief für uns bei der Airline an und auch bei unserem nächsten Hotel. Vielen Dank noch einmal dafür. Service einfach top!
Stayed 1 night in Apr 2018
Verified

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect.

Very happy and helpful staff with a good grasp of English. The hotel was perfectly clean and comfortable and within walking distance of the lake and main attractions. The view from the 8 th floor restaurant was amazing. I would recommend this Hotel to all travellers.