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The Guesthouse by the Hey Hotel

3.0 star property

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Photo gallery for The Guesthouse by the Hey Hotel

Daily buffet breakfast (CHF 25 per person)
Family Quadruple Room | Bathroom | Towels
Family Quadruple Room | In-room safe, soundproofing, iron/ironing board, free WiFi
Superior Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi
Daily buffet breakfast (CHF 25 per person)

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar
  • Housekeeping

Explore the area

View in a map
Höheweg 7, Interlaken, 3800
  • Place, Hoeheweg
    ‪2 min walk‬
  • Place, Mystery Rooms
    ‪8 min walk‬
  • Place, Interlaken Casino
    ‪8 min walk‬
  • Airport, Bern (BRN-Belp)
    ‪45 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Superior Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room

7.2 out of 10
Good
(17 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Quadruple Room

Family Quadruple Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Family Quadruple Room

8.2 out of 10
Very good
(25 reviews)
  • Sleeps 4
  • 4 Single Beds

View all photos for Standard Double Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Superior Double Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room

  • Sleeps 2

View all photos for Family Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Family Room

  • Sleeps 2

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includes taxes & fees
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About this property

The Guesthouse by the Hey Hotel

Central hotel connected to a shopping centre in Interlaken with a restaurant
This hotel features a restaurant, a bar/lounge and free use of bicycles. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance and a front desk safe are on-site.
The Guesthouse by the Hey Hotel offers 60 accommodations with a safe and fans. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).

Bathrooms include baths or showers. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at The Guesthouse by the Hey Hotel. During your stay, you'll be connected to a shopping centre and just a quick walk from Mystery Rooms. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include tour or ticket assistance and luggage storage
  • On-site recreation includes complimentary bicycles
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 9 minutes by foot from Mystery Rooms and a 5-minute drive from Lake Thun
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 3 meeting rooms available. Ski storage, tour/ticket assistance, and a front desk safe are also featured at The Guesthouse by the Hey Hotel.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
The Guesthouse by the Hey Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (CHF 15 per day)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 25 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • Free bicycle rentals
  • Shopping centre
  • Ski passes
  • Ski storage

Family friendly

  • High chair
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • In a nature reserve

Accessibility

  • No lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

More

  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 16

Check-out

Check-out before 11:00 AM

Special check-in instructions

The check-in location differs from the property location; go to: [Höheweg 7, 3800 Interlaken]
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CHF 100 per accommodation, per stay
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April to 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 25 per person
  • Nearby parking fee: CHF 15 per day(7 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
The check-in location differs from the property location. To check in, guests will need to go to Höheweg 7, 3800 Interlaken
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

The Guesthouse By The Hey
The Hey Hotel Guest House
The Guesthouse by the Hey Hotel Hotel
The Guesthouse by the Hey Hotel Interlaken
The Guesthouse by the Hey Hotel Hotel Interlaken

The Guesthouse by the Hey Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 143 out of 372 reviews
Rating 8 - Good. 111 out of 372 reviews
Rating 6 - Okay. 56 out of 372 reviews
Rating 4 - Poor. 38 out of 372 reviews
Rating 2 - Terrible. 24 out of 372 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Shu Hwa

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Oct 2025

6/10 Okay

Aiman

Travelled with family
Room was OK. Please be aware that European plugs won’t work in this room and you’ll need a Swiss charger - the hotel only leant us one and I had to go out and buy another. The front desk staff weren’t that friendly to be honest but also weren’t rude, so it’s fine. They had free tea at reception which was nice for my mum but would be ideal to have this in the rooms to save the trip downstairs in the mornings. The location is fantastic as it’s a short walk away from the station and in a lovely safe cute area. The beds were quite uncomfortable but nothing that unbearable.
Stayed 2 nights in Sep 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good choice for the area. Easy walking to either train station, shopping and restaurants.
Stayed 1 night in Oct 2025

8/10 Good

Monica

Stayed 2 nights in Oct 2025

10/10 Excellent

elizabe

Stayed 2 nights in Oct 2025

8/10 Good

Vina, Pico Rivera

Stayed 5 nights in Sep 2025

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Room was just average. Very little space on one side - my preferred sleeping side. No tea or coffee machine and starting to look a little tired. Reception staff were very helpful on arrival and resolved an issue as room only had Swiss plug sockets and I was unable to use my europlug adaptors. Location is good being just a 5 minute walk from Interlaken West station and fine for getting to the most likely places a traveller would use.
Stayed 2 nights in Oct 2025

8/10 Good

alexandria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So if I was to judge the first room we were supposed to stay in it was awful! Though cute, the room smelled like a used litter box and unbreathable. I told the front desk and they said they'd send a maid to fix the issue while we went out. Came back, front desk said the problem was fixed and was because the room had been empty for a couple nights. Mmmm. No. Went to room, still reeked.
Stayed 2 nights in Sep 2025

6/10 Okay

Carol

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Basic clean hotel room. Breakfast was just all right.
Stayed 3 nights in Sep 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location in sde streetso quiet. Excellent breakfast
Stayed 3 nights in Sep 2025

10/10 Excellent

Eleanor, Arden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything
Stayed 3 nights in Sep 2025

10/10 Excellent

jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, amenities
Bathroom could use some general repairs and updating but a very confortable stay. Overall a comfortable and good stay, would recommend. Great location
Stayed 3 nights in Sep 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. There was no AC but you could open the windows which was nice in the evenings. The staff were very nice. There are dining options onsite and just behind the hotel in a courtyard. It was a nice walk to Interlaken train stain and a shorter walk to Interlaken West.
Stayed 2 nights in Sep 2025

6/10 Okay

Kimberly

Travelled with family
Liked: Staff & service
Room was good but bathroom was small. Great location’ Staff was very helpful and friendly!
Stayed 3 nights in Sep 2025

10/10 Excellent

David, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our one-night stay was comfortable and good value. Staff are very friendly and happily answered all our questions and requests. Breakfast buffet is comprehensive and in a lovely space; good wi-fi; very convenient location near Interlaken West station.
Stayed 1 night in Sep 2025

4/10 Poor

Nadya

Travelled with family and small children
Disliked: Staff & service
I like the place of hotel But I didn’t like the strong smell of meat as pork in the buffet of breakfast
Stayed 4 nights in Sep 2025

8/10 Good

Keelinn

Stayed 2 nights in Sep 2025

10/10 Excellent

Kaylee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the train station and near plenty of shopping. Staff was gracious enough to upgrade our room. Only thing was the paint was peeling in the shower. Other than that, nice hotel to stay in.
Stayed 1 night in Sep 2025

8/10 Good

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Guesthouse is utilitarian but offered all the essentials. We had no problems with the bath facilities. And it was not hot so the lack of A/C was not a problem. It was expensive but it was also the cheapest available when we booked. Also we heard nothing from the other rooms. I recommend but would urge them to offer two pillows per person.
Stayed 2 nights in Sep 2025

8/10 Good

Karine

Liked: Cleanliness, staff & service, property conditions & facilities
Location close to transport and fun sho
Stayed 5 nights in Aug 2025

8/10 Good

David

.
Stayed 3 nights in Sep 2025

2/10 Terrible

Pranav

Disliked: Cleanliness, staff & service, property conditions & facilities
Entered the room to find out the sink was not passing water. A person came to fix it and removed the sink button and did some temperate fix. Totally pathetic experience. Wasted 2 hours. In terms of daily room cleaning, no bedsheet changes just folding the blanket. Even the stains on the bedhsheet remained as is.
Temporary fix wi to bucket that too bad
See the condition of sink
Stayed 6 nights in Aug 2025

10/10 Excellent

Misty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with nice clean rooms. The breakfast the next day offered so much variety and was so good. Staff was great and helpful also! 10/10 recommend.
Stayed 2 nights in Sep 2025