6/10 Okay
Karin
Travelled with family
30 Dec 2025
Liked: Staff & service
Disliked: Amenities
We did not love our stay. We did not feel this was walkable to anything, the 2 restaurants across the street is not restaurants we wanted to go to and not a safe road to cross with kids. We did have a car, but thought it would be walkable to multiple nice restaurants. The photos showed a beautiful pool with large windows what you would think to a garden, instead it’s dark, overlooking the gym and not heated. The outside area with fire pits was unpleasant, the chairs were dirty (not what you would expect from a 4 star hotel). It was noisy with traffic going right past it (not the garden idea from the pictures). We were charged for parking even though the TV says it’s complementary. Did not love the restaurant food, it was ok. Did not try the breakfast. View was not great. Staff was nice, but when my husband asked about the parking shown as complementary they just said “it does not say that”. There were 3 towels for 4 people and we had to ask more than once for towels. The aircon either blast hot or cold, nothing in between. While it was not awful, it felt like a 1-2 star hotel and nothing near 4-5 star, it is well below standard for what was expected. Small things, you would expect better coffee, better toilet paper, a lock to the bathroom.
Karin
Stayed 2 nights in Dec 2025