6/10 Okay
Ponthetta
18 Feb 2025
When is arrived all was ok. The staff was nice. The hotel is located within walking distance to >10mins Sarinah (local shopping center), and ~20mins Grand Indonesia and Indonesia Plaza (shopping malls). But when I went to go to sleep the linen wasn't clean. The front desk offered to move me to a smaller room because housekeeping wasn't available (it was about 10pm). So I told them bring the sheets and I will change the linen. I guess the front desk guy felt bad because he came and helped me change them. I thought the sheets were dirty but the mattress protector underneath was really filthy. It had urine like stains etc... needless to say I was grossed out. The staff put pudding snack as an apology in my room the next day. Also if you order grab food (like Uber eats). Go downstairs immediately to pickup or meet the driver. As my food was taken from the front desk.
Ponthetta
Stayed 4 nights in Feb 2025