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The Imperial Hotel

2.0 star property

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Photo gallery for The Imperial Hotel

Lobby
Premier Room, 1 King Bed, City View | Minibar, in-room safe, iron/ironing board, free WiFi
Exterior
Concierge desk
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
No.1, Jalan Syed Abdul Hamid Sagaff, Kluang, Johor, 86000
  • Place, Sungai Yong Waterfalls
    ‪2 min walk‬
  • Place, Kluang Parade
    ‪3 min walk‬
  • Place, Kluang Mall
    ‪8 min walk‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 20 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room | Minibar, in-room safe, iron/ironing board, free WiFi

Family Room

  • City view
  • 25 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View | Minibar, in-room safe, iron/ironing board, free WiFi

Premier Room, 1 King Bed, City View

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Single Room Without Window

Minibar, in-room safe, iron/ironing board, free WiFi

Standard Single Room Without Window

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • Free Wi-Fi

Deluxe Family

  • Sleeps 4
  • Free Wi-Fi

View all photos for Premier King Room

Minibar, in-room safe, iron/ironing board, free WiFi

Premier King Room

  • Sleeps 2
  • Free Wi-Fi

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Lobby
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About this property

The Imperial Hotel

Along with a 24-hour front desk, this hotel has express check-out and free newspapers. Free WiFi in public areas and free self parking are also provided. Other amenities include a front desk safe.
The Imperial Hotel offers 24 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

During your stay at The Imperial Hotel, you're just a quick walk from Sungai Yong Waterfalls. You'll find features such as free WiFi in public areas and free self-parking.
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception and a front desk safe
  • Steps from Sungai Yong Waterfalls and 6 minutes on foot from Kluang Parade
The Imperial Hotel offers its guests complimentary newspapers in the lobby, express check-out, and a front desk safe. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

More

  • 1 building
  • 4 floors

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MYR 50 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Imperial Hotel Kluang
Imperial Kluang
The Imperial Hotel Hotel
The Imperial Hotel Kluang
The Imperial Hotel Hotel Kluang

The Imperial Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 24 out of 78 reviews
Rating 8 - Good. 41 out of 78 reviews
Rating 6 - Okay. 10 out of 78 reviews
Rating 4 - Poor. 0 out of 78 reviews
Rating 2 - Terrible. 3 out of 78 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Raymond

Liked: Cleanliness, staff & service
Well-located hotel near shops, eateries, and shopping malls. Free roadside parking for guests. Room is small but clean, with comfortable bed and pillows. Check-in and check-out were smooth, and staffs were polite and friendly.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Yih Chong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near many shops. Location is good. The room is large enough for four, with nice toilet
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Chor Yean

Liked: Cleanliness, property conditions & facilities, room comfort
Yes
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Chin Thiam

Liked: Cleanliness, staff & service, property conditions & facilities
Location is good
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Wang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Imperial Hotel has a convenient location within walkable distance for a few places of interest in Kluang, such as the Street Art and the Railway Station. The room is cozy with nice hot shower and new water kettle. The staff are very friendly and helpful.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Foo Siew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Conveniently located
Stayed 3 nights in Jan 2023
Verified

6/10 Okay

Lim

Liked: Staff & service
centralize
Stayed 1 night in Apr 2023
Verified

2/10 Terrible

Mee Choo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed in Room 306 was infested with bed bugs and my son and his girlfriend were bitten in many places from 12 – 2 am in the wee hours of Sunday 21 July 2024. They have photos of the welts caused by these vicious bed bugs’ bites. Please email us how to send these pictures to Expedia. They could not sleep and eventually requested for a change of room to Room 206 which was not the King Deluxe Room Type that I had paid for. The bug infested Room 306 which was directly above Room 206 was not King Deluxe Room too. Their holiday in Kluang was ruined as their sleep was disrupted and they could not sleep well and had to sleep in till 11 am the next day, causing them to have much less time to tour Kluang as their bus back to Singapore was 2.30 pm on Sunday 21 July 2024. In addition, we were charged tourism tax amounting to 20 MYR when your invoice to us clearly stated that all taxes were included in my payment. Please help to compensate us for the ruined holidays due to the bug infested and non-King Deluxe Room 306 and to refund us the tourism tax of 20 MYR.
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service

Hotel Staff Went Through My Belongings

I booked this hotel from the 29th to 31st December 2022. The room cleaning staff went through my personal belongings in my bag while I was out for breakfast on the 30th of December. I found out because my item was shifted to a different compartment in my bag. I did not feel comfortable after this incident and checked out on the morning of the 30th of December after breakfast, without staying the 2nd night. I have requested for a refund for the 2nd night I did not stay through hotels.com but the hotel is not co-operating. This has been going on for 2 months and is causing me stress and taking up a lot of my time. They keep referring to a refund on the 28th of December. This refund that was because I booked without using my travel rewards voucher by mistake. The incident happened on the 30th of December, so why does the hotel insist a refund has been provided earlier, on the 28th of December? The hotel claimed 2 months later on the 28th of February 2023 that it happened last year and that they can not do anything about it as they have already received the payment, although I have been following up almost weekly since 30th December 2022 once I returned to my home country. Hotels.com have these call records as well. It is not worth the stress with this property, especially when you are looking for a safe place for the night.
Stayed 2 nights in Dec 2022
Verified

10/10 Excellent

Azhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Seven of ten.

Nice room, clean. The sound from traffic can be heard from inside of room specially at night. Disturbing sleep.
Stayed 1 night in Nov 2020
Verified

8/10 Good

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

We stayed overnight. The hotel was clean and there were many fast food restaurants close by. Good service. Fast check in.
Stayed 1 night in Aug 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Maggie soup spill over on the floor but not properly cleaned by housekeeping. Aircond cant be adjust. Nice location but a bit dissapointed on quality.
Stayed 1 night in Jul 2020
Verified

8/10 Good

Muhd Fariq Irrfan Selva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay Kluang

Clean, comfort and powerful shower!!!
Stayed 1 night in Jun 2020
Verified

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read about parking issue or the lack of it. But i do not encounter any parking problem. I always got the lot and there are demarcated yellow parking lots for hotel guests around the property. My kids also love the TV channels available.
Stayed 3 nights in Nov 2019
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfy room, especially the bed.
Stayed 1 night in Oct 2019
Verified

8/10 Good

DG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and clean; staff is very friendly.
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Near shopping centre . Easy to find restaurant.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Staffs were very friendly and helpful. Hotel room was clean but not as clean as it should be. There were many nearby shops and a mall- great shopping!
Stayed 2 nights in Jun 2019
Verified

10/10 Excellent

Nam Khim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very central location. Spacious room

Great location. Walking distance to the railway station and the bus station. It's right in the middle of Old Kluang. Mural street is nearby and many food options around the area. Kluang Mall is also within walking distance. The room was also quite spacious and clean. Aircon was strong. Only problem was TV signal not very good. Our booking came with breakfast but the cafe wasn't open when we went down at 8:30am. Was told the cafe would open late due to some emergency. We just went to the coffee shop opposite the hotel (City Food Court), and there were many delicious local food options.
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation, stayed for 3 days to visit friends.
Stayed 3 nights in Mar 2019
Verified

8/10 Good

Tian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice room but not soundproof. Breakfast is bad.

Room is clean and spacious. Just that its a bit noisy as we can hear other people talking along the corridor and the car/motor along the road beside the hotel. Breakfast service is very bad. We waited an hour for our food to arrive. Waitress is not flexible enough to change our breakfast to non-spicy for our kids. And still added chilli to the hotdogs that we wanted to give the kids to consume. Our next table who arrived half an hour later than us was served at the same time as us. And their spread was a lot different,which we were told only 2 kind of breakfast served. But they have 4 different kind. We ordered 4 breakfast,but only 3 arrived. We didn't request for the additional as we got MacDonald for the kids.
Stayed 1 night in Mar 2019
Verified

8/10 Good

gchong82

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean n well maintain. Location is good , opposite the road there are mac donald and food and 7 eleven is just next to the hotel.
Stayed 2 nights in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
It would be nice if the family connecting room can have a 2single beds instead of queen bed
Stayed 3 nights in Feb 2019
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
In the city, quite comfortable - let down only by the lack of car-parking. The room was neat and the bathroom surprisingly spacious. Best was the strong and hot shower
Stayed 1 night in Dec 2018