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Border House at Crystal Bay Casino

Property class: 3

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Photo gallery for Border House at Crystal Bay Casino

Exterior detail
Luxury Room #11 | Bathroom | Free toiletries, bathrobes, towels
Restaurant
Deluxe Double Room #6 | Frette Italian sheets, premium bedding, down duvets, in-room safe
Casino

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Bar

Explore the area

View in a map
14 State Highway 28, Crystal Bay, NV, 89402
  • Place, Crystal Bay Casino
    ‪1 min walk‬
  • Place, Jim Kelley's Tahoe Nugget Casino
    ‪1 min walk‬
  • Place, Cal Neva Casino
    ‪6 min walk‬
  • Airport, Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪52 min drive‬

Room options

View all photos for Classic Room #1

Classic Room #1 | Frette Italian sheets, premium bedding, down duvets, in-room safe

Classic Room #1

10.0 out of 10
Exceptional
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room #3

Comfort Room #3 | Frette Italian sheets, premium bedding, down duvets, in-room safe

Comfort Room #3

7.6 out of 10
Good
(4 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double Room #2

Frette Italian sheets, premium bedding, down duvets, in-room safe

Comfort Double Room #2

8.8 out of 10
Excellent
(5 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, Accessible #4

Classic Room, Accessible #4 | Frette Italian sheets, premium bedding, down duvets, in-room safe

Classic Room, Accessible #4

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room #9

Deluxe Room #9 | Frette Italian sheets, premium bedding, down duvets, in-room safe

Deluxe Room #9

8.4 out of 10
Very good
(9 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room #6

Deluxe Double Room #6 | Frette Italian sheets, premium bedding, down duvets, in-room safe

Deluxe Double Room #6

8.6 out of 10
Excellent
(4 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Room #11

Luxury Room #11 | Frette Italian sheets, premium bedding, down duvets, in-room safe

Luxury Room #11

  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Double Room #7

Frette Italian sheets, premium bedding, down duvets, in-room safe

Comfort Double Room #7

  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Room #8

Comfort Room #8 | Frette Italian sheets, premium bedding, down duvets, in-room safe

Comfort Room #8

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Border House at Crystal Bay Casino

This smoke-free hotel features a casino, a restaurant and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a coffee shop/cafe and a garden are on-site. Housekeeping is available on request.
Border House at Crystal Bay Casino offers 9 accommodations with a safe and coffee/tea makers. Beds feature Frette Italian sheets, down duvets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include bathrobes and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

During your stay at Border House at Crystal Bay Casino, you're just a quick walk from Crystal Bay Casino. You'll find features such as free WiFi in public areas and free self-parking, plus 2 bars.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and 2 bars/lounges
  • Steps from Crystal Bay Casino and Jim Kelley's Tahoe Nugget Casino
There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A casino, a sportsbook, and a garden are also featured at Border House at Crystal Bay Casino. Self parking is free.

This 3-star Crystal Bay hotel is smoke free.

Border House at Crystal Bay Casino has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 10 gaming tables
  • 200 slot machines
  • Casino (15,000 square foot of space)
  • Sportsbook

Guest services

  • Housekeeping on request

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 22 July 2026 to 27 July 2026 (dates subject to change).

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 250 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property does not have a front desk. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Border House At Crystal Casino
Border House at Crystal Bay Casino Hotel
Border House at Crystal Bay Casino Crystal Bay
Border House at Crystal Bay Casino Hotel Crystal Bay

Border House at Crystal Bay Casino Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 186 out of 350 reviews
Rating 8 - Good. 88 out of 350 reviews
Rating 6 - Okay. 46 out of 350 reviews
Rating 4 - Poor. 17 out of 350 reviews
Rating 2 - Terrible. 13 out of 350 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The Border House is super cute! I loved the design of our comfy room and our nice jet tub. It was easy to park, easy to get in and out, and the staff were very helpful.
Stayed 2 nights in Dec 2025

10/10 Excellent

Barbara

Stayed 1 night in Dec 2025

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very nice linens....towels and sheets. Good location. Covered garage parking included.
Stayed 1 night in Dec 2025

2/10 Terrible

Joseph

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Highly disappointed and dissatisfied with the condition of the room. The walls had damage and scuffs and stains. The curtain that they had to divide the bathroom from the bedroom area was stained with brown substances. The shower did not work and there was left over dental picks from someone in the bathroom trash. Do not recommend and will not be staying there again
Stayed 1 night in Dec 2025

10/10 Excellent

Bing

Stayed 1 night in Dec 2025

10/10 Excellent

Sapphire

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone one was so kind and welcoming at the front desk. Great hospitality. For the price they have it for, I found this place spectacular. I would definitely stay here again. We were out and about for the most part enjoying our hikes and festival/show. The shower was super nice and hot. The towels are nice. We stayed in room 4. There is no a bathroom door , which we didn’t mind because we traveled as a couple. The style and design of the room was cute and unique. We only slept for three nights here. They had a tv too. But it was cable. Not a smart tv. Wished it was a smart tv but not complaining we had our phones to watch something on prime or Netflix. If you’re curious that’s what we did lol. Room 4 did have a balcony too. SUPER CUTE AS WELL. Overall, this room #4 is more for a couple’s type of vibe and if you are really only there to sleep and shower.
Stayed 3 nights in Dec 2025

8/10 Good

Jon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No door on the bathroom was a problem. The beautiful shower was right inside on the left. Absolutely no way to have a private shower experience.. A really nice curtain for the door would have made the bathroom more comfortable and could easily be removed for anyone who wished. No amenities. I didn't find out till the last day that the casino next door had a good food selection.
Stayed 3 nights in Nov 2025

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect room with a fireplace and tub.
Stayed 1 night in Nov 2025

10/10 Excellent

Tim

Stayed 1 night in Oct 2025

6/10 Okay

Dolores

Travelled with family
Disliked: Amenities
The beds & pillows were very comfortable. The fireplace was nice. That's probably the best things we can say. We did not realize there was no elevator & this was definitely a problem for my husband. The lighting was not good, could barely see the coffee maker which was probably a good thing. When I used a flashlight to see what buttons to touch, I saw how dirty the coffee maker actually was. No bars in the shower prevented us from taking a shower. One of the sinks was clogged and filled up with just a little water flow. Needing to go to the casino for check-in, ice, coffee pods, whatever, was not convienent. Parking was also not ideal with a long walk from the car to the hotel entrance & then up the stairs. A very kind employee, Mark, helped us up with our luggage. I, a 75 yr old woman, carried everything downstairs when leaving - not fun. All in all, we would never stay here again. We stayed in Ashland, Or at the Stratford Inn for less than half the price and for exceptionally better amenities, breakfast, and room layout. We were so looking forward to our stay at your hotel, it was definitely a great disapointment!
Stayed 2 nights in Oct 2025

10/10 Excellent

Ramiro

Liked: Cleanliness, amenities
Good
Stayed 1 night in Sep 2025

6/10 Okay

Kyle

Stayed 1 night in Aug 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Gregory

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Bathroom has no door, there are no chairs in the room. Wouldn't recommend.
Stayed 5 nights in Aug 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Hidden gem! Comfortable bed, nice sheets and bathrobes.
Stayed 3 nights in Aug 2025

8/10 Good

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay, Room was nice had fun at Crystal Bay Casino and food at the Steak house was excellent.
Stayed 1 night in Aug 2025

10/10 Excellent

Samuel

Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service and room.

We stayed here because we went to see Ward Davis. The concert and venue was awesome and the room was great. Service was great too. We would stay again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Joshua

Stayed 1 night in Aug 2025

8/10 Good

Caren

Stayed 1 night in Aug 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff was so friendly
Stayed 1 night in Aug 2025

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Karen M

Liked: Cleanliness
Disliked: Staff & service
Great location, close to Soule Domain restaurant and King’s Beach. The interaction with check-in staff was WEIRD. A lot of whispering to each other before someone finally rung us up, said almost no words, handed us keys, and pointed to the casino exit. There’s no elevator (we were on the second floor; my friend has knee issues, so that was a bummer), and parking is limited. The furniture was a little dated, but the room was quiet and beds were comfortable.
Stayed 2 nights in Aug 2025

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