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Candlewood Suites - Lancaster West by IHG

2.5 star property

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Photo gallery for Candlewood Suites - Lancaster West by IHG

Suite, 1 King Bed, Accessible (Communications) | Private kitchen | Coffee/tea maker, full-sized fridge, microwave, stovetop
Fitness facility
Exterior
A modern kitchen with dark cabinets, a refrigerator, a dishwasher, and a coffee maker.
A kitchen with open shelves, a microwave, and a refrigerator.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
100 South Tree Drive, Lancaster, PA, 17603
  • Place, Dutch Apple Dinner Theatre
    ‪14 min walk‬
  • Place, Leisure Bowling & Golfing Center
    ‪1 min drive‬
  • Place, Dutch Wonderland
    ‪24 min drive‬
  • Airport, Harrisburg, PA (MDT-Harrisburg Intl.)
    ‪36 min drive‬

Room options

View all photos for Studio Suite

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite

7.4 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 Queen Bed (Comm, Roll In Shwr)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed (Comm, Roll In Shwr)

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communications)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Communications)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 Queen Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed

9.2 out of 10
Wonderful
(41 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Suite, 2 Queen Beds, Accessible (Communications)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 2 Queen Beds, Accessible (Communications)

8.8 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Studio Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.0 out of 10
Wonderful
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Studio Suite, 2 Queen Beds

A hotel room with a kitchenette, two beds, a desk with a chair, and a TV.

Studio Suite, 2 Queen Beds

8.8 out of 10
Excellent
(43 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed

8.0 out of 10
Very good
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed, Accessible (Communications)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed, Accessible (Communications)

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible (Communications)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible (Communications)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible (Communications)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible (Communications)

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About this property

Candlewood Suites - Lancaster West by IHG

A 24-hour fitness centre, a snack bar/deli and a 24-hour business centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, laundry facilities and a 24-hour front desk. Weekly housekeeping is available.
Candlewood Suites - Lancaster West by IHG offers 85 air-conditioned accommodations with free newspapers and coffee/tea makers. Flat-screen televisions come with cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and hairdryers.

This Lancaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites - Lancaster West by IHG. During your stay, you'll be within walking distance of Dutch Apple Dinner Theatre. Features include free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include free newspapers in reception, a 24-hour business centre and convenience store
  • On-site recreation includes a 24-hour gym
  • Just a 1-minute drive from Dutch Apple Dinner Theatre and 8 minutes from Franklin & Marshall College
  • Cats and dogs welcome for a fee
There's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. A 24-hour fitness centre, barbecue grills, and multilingual staff are also featured at the business-friendly Candlewood Suites - Lancaster West by IHG. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Lancaster hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible van parking available

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet, per day (maximum USD 150 per stay), plus a deposit of USD 75.00 per day
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Utility fee: USD 5 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per pet, per day (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Lancaster West Hotel
Candlewood Suites Lancaster West
Candlewood Suites ncaster Wes
Candlewood Suites Lancaster West
Candlewood Suites Lancaster West by IHG
Candlewood Suites Lancaster West an IHG Hotel
Candlewood Suites - Lancaster West by IHG Hotel
Candlewood Suites - Lancaster West by IHG Lancaster
Candlewood Suites - Lancaster West by IHG Hotel Lancaster

Candlewood Suites - Lancaster West by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 477 out of 942 reviews
Rating 8 - Good. 215 out of 942 reviews
Rating 6 - Okay. 110 out of 942 reviews
Rating 4 - Poor. 61 out of 942 reviews
Rating 2 - Terrible. 79 out of 942 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location near the Dutch Apple Theater for a one- night stay but would absolutely be great for multiple nights as it has a full kitchen with utensils. For me it's great as it has a recliner and with my bad back it's where I need to sleep. Most places do not have a recliner, so if possible, it's my hotel of choice.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Janice

The kitchen was fully equipped. The room was clean as well as the bathroom.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Honesty

Liked: Cleanliness, staff & service
Staff members were lovely
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Erin

Liked: Staff & service, amenities
Disliked: Cleanliness
There was a 24 hr coffee machine I was able to use. But upon arrival for a check in after 9pm-we checked in to an unclean room and had to wait for the front desk staff (who was such a good part of our experience) to service it. The room was missing a blanket, a shower curtain and a trash can. In the middle of the night (2am) I discovered the AC was not operable either. The staff at check out and check in at the front desk were very personable.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean. super friendly employees
Stayed 1 night in Mar 2026
Verified

8/10 Good

Domenico

Liked: Cleanliness, staff & service
We were missing utensils, there was a hole in the wall where a bathroom accessory should be and door stop is broken to the bathroom.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Keisha

Liked: Property conditions & facilities
This property was okay. Communication was poor. I had a previous reservation made in January. The resort called me the Wednesday before my reservation to cancel due to water pipe issues. But for some reason, I was able to reserve again 3 days later. I requested early check out, got to the resort an hour before check in and was told my room wasn’t available. Received a message 45 min after tried to check in that stating early check in was available. Checked in after 9:30 PM, was told I could request late check out up to 2 hrs. I requested late check out and was told I could only get a 30 min extension. Again, communication is poor and continuity doesn’t exist. My room was fine but I wouldn’t choose this location for any future travel to Lancaster.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Yaritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All grear
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

GABRIELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff very accommodating couldn’t be happier with my choice of hotel for a sports event.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Kura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Gaydly

Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing! The staff was so friendly and welcoming.
Stayed 2 nights in Mar 2026
Verified

2/10 Terrible

Alisha

Disliked: Cleanliness, amenities, property conditions & facilities
Our toilet was not working, water is running non stop. 2nd weekend in a row we had a toilet not working. Unacceptable! We had to use lobby bathroom. Too expensive to not have a toilet not working. Hotel was full so we couldn’t change rooms. I have pics and videos. I want my room refunded.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Cher

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very courteous and helpful. The room had great amenities which would be valuable for a longer stay.
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Chris

Liked: Cleanliness
The rooms are very dated. There was a thermostat on the wall that said it was 75 and it felt it, no matter how low we turned the air in the window unit. We were going to leave the night before our check out instead of in the morning, but were told we would get charged an extra seventy dollars. Also the tv was cable only so no access to our subscription services
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Katrina

Liked: Cleanliness
Clean room. Microwave and big fridge in room were added value.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Alisha

Liked: Cleanliness
Room was clean and staff was nice.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Jawana

Liked: Staff & service
Needs to be better
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

melissa

Liked: Cleanliness, amenities, property conditions & facilities
The bed was comfortable. The room provided plenty of space and it was nice to have a full refrigerator and dinning room table. The staff was friendly.
Stayed 4 nights in Jan 2026
Verified

4/10 Poor

Susan

They advertise indoor pool but they do not have any pool
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities
They are super nice and helpful
Stayed 1 night in Jan 2026
Verified

6/10 Okay

TIMOTHY

Liked: Cleanliness, amenities, property conditions & facilities
Nothing bag just a very average stay
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities
The staff was very pleasant and helpful. The room was clean.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate
Stayed 1 night in Jan 2026