After waiting at the check in window for ten minutes for someone to check me in we went to our room & saw cigarette burns in the bedding & curtains (we booked a non smoking room), the yellow tub, the sticky floor, and a roach. We immediately left & tried to check out (we were in the room for maybe 5 minutes) But there was no one at the check in window, just a sign saying they were closed. When the website states they have 24 hr front desk service.