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Sure Hotel by Best Western Lille Tourcoing

3.0 star property

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Photo gallery for Sure Hotel by Best Western Lille Tourcoing

A breakfast buffet with pastries, bread, and condiments.
A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.
A lounge area with a checkered ceiling, a sofa, a table, and chairs.
A person tending to plants in a wooden planter.
An outdoor patio area with a wooden planter, outdoor seating, and umbrellas.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services

Explore the area

View in a map
avenue Henri Becquerel, 3, Bondues, Hauts-de-France, 59910
  • Place, Promenade de Flandre
    ‪5 min drive‬
  • Place, Jehovah's Witnesses Religious Association
    ‪7 min drive‬
  • Place, MUba Eugène Leroy
    ‪7 min drive‬
  • Airport, Lille (LIL-Lesquin)
    ‪26 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking, Garden View

A hotel room with a bed, a desk, a chair, a mirror, and a wall painting.

Superior Room, 1 King Bed, Non Smoking, Garden View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Garden View

A hotel room with a bed, a desk, a chair, a mirror, and a wall painting.

Standard Room, 1 Queen Bed, Non Smoking, Garden View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

A hotel room with a bed, a desk, a chair, a mirror, and a wall painting.

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Non Smoking, Garden View

A black control panel with a numeric keypad and a small screen, likely for room access or control, on a wooden surface.

Superior Room, 1 King Bed, Non Smoking, Garden View

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Non Smoking

A black control panel with a numeric keypad and a small screen, likely for room access or control, on a wooden surface.

Family Room, Multiple Beds, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Garden View

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Standard Room, 1 Queen Bed, Non Smoking, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

A hotel room with a wooden headboard, two bedside tables, and a colorful abstract painting on the wall.

Standard Room, 1 Queen Bed, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Sure Hotel by Best Western Lille Tourcoing

This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services and dry cleaning.
Sure Hotel by Best Western Lille Tourcoing offers 52 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Bathrooms include baths or showers and hairdryers.

This Bondues hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the overall property condition at Sure Hotel by Best Western Lille Tourcoing. During your stay, you'll be close to Promenade de Flandre. Features include free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Just a 3-minute drive from Promenade de Flandre and 8 minutes from André Diligent Museum of Art and Industry
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 538 square feet (50 square metres) and includes conference space. A terrace, multilingual staff, and a garden are also featured at the family-friendly Sure Hotel by Best Western Lille Tourcoing. Self parking is free.

This 3-star Bondues hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:30 AM.
Le Garden – This restaurant serves breakfast and dinner.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 13.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Le Garden

Things to do

  • Billiards/pool table
  • TV in common areas

Family friendly

  • High chair
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 538 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Comprehensive food waste policy
  • No plastic water bottles
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Late-night room service

More

  • Desk
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 25
Express check-out available

Special check-in instructions

The front desk is open Monday - Thursday (6:30 AM - 9:30 PM) and Friday - Sunday (7:00 AM - 9:00 PM)
Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Sunday:
  • Restaurant
The following facilities are closed on Friday and Saturday:
  • Restaurant

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: EUR 10.00 per pet, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.76 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 13.35 per person
  • Pet fee: EUR 10.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and ANCV Cheques-vacances; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Thursday: 6:30 AM - 9:30 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Comfort Garden Lille Tourcoing
Comfort Garden Lille Tourcoing Bondues
Comfort Hotel Garden Lille
Comfort Hotel Garden Lille Tourcoing
Comfort Hotel Garden Lille Tourcoing Bondues
Comfort Hotel Lille
Comfort Hotel Tourcoing
Hotel Comfort Tourcoing
Hotel Garden Lille
Hotel Lille Tourcoing
Sure By Lille Tourcoing Ex
Comfort Hotel Garden Lille Tourcoing
Sure Hotel by Best Western Lille Tourcoing
Sure Hotel by Best Western Lille Tourcoing Ex Hotel Garden Hotel

Sure Hotel by Best Western Lille Tourcoing Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 226 out of 482 reviews
Rating 8 - Good. 178 out of 482 reviews
Rating 6 - Okay. 54 out of 482 reviews
Rating 4 - Poor. 16 out of 482 reviews
Rating 2 - Terrible. 8 out of 482 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Dorcas Pady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was old, but what made it worth it was the staff who were super helpful. Definitely great place for a budget! Free secure parking as well! Definitely recommended for the staff!
Stayed 1 night in Apr 2026
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Good location

Basic hotel but good area
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel. The restaurant was closed during my stay which was a little dissapointing
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location from the main roads. Secure parking on site. Great value.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Mr A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting family nearby. Very friendly hotel staff. Ideal for my purposes.
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Andrejs

Liked: Cleanliness, staff & service, property conditions & facilities
Ok place
Stayed 3 nights in Jul 2023
Verified

6/10 Okay

Lok Sze

It’s quite small
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

yaacov

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kindness and service
Stayed 4 nights in Dec 2024
Verified

8/10 Good

Leonard

Liked: Cleanliness, property conditions & facilities, room comfort

Clean & OK

Clean hotel, friendly service, surprised at the opening hours of the bar that closed much to early.
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Leonard

Liked: Cleanliness, property conditions & facilities, room comfort
Good, comfortable and clean, but bar service closing at 21:30 was a shock
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Bart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly what we needed. Nothing fancy, just a quick stop to sleep and continue our journey the next day. Price was perfect for what we got in return.
Stayed 1 night in Aug 2023
Verified

4/10 Poor

George

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bed bugs - don’t stay here

Hotel was ok but it had bed bugs and we all got bitten
Stayed 2 nights in Aug 2024
Verified

4/10 Poor

Lianne

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Friendly staff and very good breakfast. Family rooms is spacious. Rooms are old, floors are dirty, a lot of mold in the bathroom. Not ok, espacially not for the price we paid.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived very late and the lady on the desk was amazing. The gates were locked when we arrived and she came out to help us. We hadn’t booked breakfast but she invited us to go in and have a coffee and croissant. Very impressed.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Joaquim

Liked: Cleanliness, staff & service, property conditions & facilities
Personnel à l’écoute
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Joaquim

Liked: Cleanliness, staff & service, property conditions & facilities
4 bornes de charge rapide sur le parking de l’hôtel 👏
Stayed 1 night in Apr 2026
Verified

4/10 Poor

Anaissa

Y
Stayed 1 night in Apr 2026
Verified

8/10 Good

Pierre-Yves

Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel simplement efficace.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Aurelien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien assez grande pour une famille avec une belle fresque de Lille à l’intérieur. Parking sur place gratuit. Personnel agréable. Assez pour une nuit.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Bonne literie à part les oreillers (bcp trop durs )
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Rene

Liked: Cleanliness, amenities, property conditions & facilities
Kamers en ontbijt zijn perfect. Personeel zeer vriendelijk. We komen weer terug.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

meyevi

Liked: Cleanliness, amenities, property conditions & facilities
L'accueil du personnel, la propreté, le parking gratuit.
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Raquel

Liked: Room comfort
Disliked: Cleanliness
À la llegada el hotel estaba apagado y no había personal. Nos costó encontrar el código y la puerta de entrada porque todo estaba a oscuras. Estábamos en la planta mal alta y no hay ascensor para subir las maletas. La habitación con moqueta bastante sucia. La cama era cómoda. El baño bastante mal porque perdía agua por la parte de abajo del lavabo y tuvimos que poner toallas para ir recogiendo el agua. El desayuno poco variado pero correcto. El personal muy amable pero solo lo vimos por las mañanas, cuando llegábamos por la tarde/noche no había nadie
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities
El personal es muy amable, hotel muy bueno para el precio que tiene. Cargador de 300 kw en el parking.
Stayed 2 nights in Dec 2025

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