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Sure Hotel by Best Western Lille Tourcoing Ex Hotel Garden

3.0 star property

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Photo gallery for Sure Hotel by Best Western Lille Tourcoing Ex Hotel Garden

Daily buffet breakfast (EUR 13.35 per person)
Exterior
Lobby
Superior Room, 1 King Bed, Non Smoking, Garden View | Premium bedding, in-room safe, desk, blackout curtains
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Laundry
  • Housekeeping
  • Pet-friendly

Explore the area

View in a map
avenue Henri Becquerel, 3, Bondues, Hauts-de-France, 59910
  • Place, Lille Grand Palais
    ‪11 min drive‬
  • Place, Lille Grand Square
    ‪12 min drive‬
  • Place, Pierre Mauroy Stadium
    ‪14 min drive‬
  • Airport, Lille (LIL-Lesquin)
    ‪19 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking, Garden View

Room amenity

Superior Room, 1 King Bed, Non Smoking, Garden View

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Room amenity

Family Room, Multiple Beds, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Garden View

Standard Room, 1 Queen Bed, Non Smoking, Garden View | Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking, Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Sure Hotel by Best Western Lille Tourcoing Ex Hotel Garden

Hotel with free parking, near Promenade de Flandre
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services and dry cleaning.
Sure Hotel by Best Western Lille Tourcoing Ex Hotel Garden offers 52 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Bathrooms include baths or showers and hairdryers.

This Bondues hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the overall property condition at Sure Hotel by Best Western Lille Tourcoing Ex Hotel Garden. During your stay, you'll be close to Promenade de Flandre. Features include free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Just a 3-minute drive from Promenade de Flandre and 8 minutes from André Diligent Museum of Art and Industry
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 538 square feet (50 square metres) and includes conference space. A terrace, multilingual staff, and a garden are also featured at the business-friendly Sure Hotel by Best Western Lille Tourcoing Ex Hotel Garden. Self parking is free.

This 3-star Bondues hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:30 AM.
Le Garden – This restaurant serves breakfast and dinner.
Late-night fare is available from room service (during limited hours).

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 25
Express check-out available

Special check-in instructions

The front desk is open Monday - Thursday (6:30 AM - 9:30 PM) and Friday - Sunday (7:00 AM - 9:00 PM)
Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Sunday:
  • Restaurant
The following facilities are closed on Friday and Saturday:
  • Restaurant

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: EUR 10.00 per pet, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.76 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 13.35 per person
  • Pet fee: EUR 10.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and ANCV Cheques-vacances; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Thursday: 6:30 AM - 9:30 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Comfort Garden Lille Tourcoing
Comfort Garden Lille Tourcoing Bondues
Comfort Hotel Garden Lille
Comfort Hotel Garden Lille Tourcoing
Comfort Hotel Garden Lille Tourcoing Bondues
Comfort Hotel Lille
Comfort Hotel Tourcoing
Hotel Comfort Tourcoing
Hotel Garden Lille
Hotel Lille Tourcoing
Sure By Lille Tourcoing Ex
Comfort Hotel Garden Lille Tourcoing
Sure Hotel by Best Western Lille Tourcoing
Sure Hotel by Best Western Lille Tourcoing Ex Hotel Garden Hotel

Sure Hotel by Best Western Lille Tourcoing Ex Hotel Garden Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 200 out of 437 reviews
Rating 8 - Good. 171 out of 437 reviews
Rating 6 - Okay. 47 out of 437 reviews
Rating 4 - Poor. 13 out of 437 reviews
Rating 2 - Terrible. 6 out of 437 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stéphane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon hôtel confortable

Nous avons passé juste une nuit dans cet hôtel. Chambre propre, de taille raisonnable, literie de qualité, grande télévision, salle de douche petite mais fonctionnelle et propre, belle décoration, plateau de courtoisie. Le petit déjeuner était également de bonne facture mais un peu d'attente pour le réapprovisionnement de temps en temps. Très beau jardin où vous pouvez prendre votre petit déjeuner. Salle de jeu avec billard et Babyfoot à disposition. Seule petit ombre au tableau, pas de climatisation et lors de pics de chaleur comme en ce moment, il serait bien d'avoir au moins un ventilateur dans la chambre pour éviter de dormir la fenêtre ouverte car une route passante est proche de l'hôtel. Mais fenêtre fermée, pas de soucis de bruits extérieurs. Bref bon hôtel à conseiller si vous avez un évènement au stade Pierre Mauroy.
Stayed 1 night in Jun 2025

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel. The restaurant was closed during my stay which was a little dissapointing
Stayed 4 nights in Jun 2025

8/10 Good

jean-francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour passé dans cet hôtel. Chambre spacieuse et douche top. Bémol : odeur de tabac froid quand je suis entré dans la chambre... Petit déjeuner très complet. Il manque juste un espace restauration pour le soir...
Stayed 3 nights in Jun 2025

6/10 Okay

thierry

Business traveller
Disliked: Staff & service
Stayed 2 nights in Apr 2025

4/10 Poor

STEPHANE

Stayed 1 night in Mar 2025

6/10 Okay

Tracey

Stayed 1 night in Mar 2025

2/10 Terrible

Olivier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

VANIER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

yaacov

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kindness and service
Stayed 4 nights in Dec 2024

10/10 Excellent

FLORIAN

Stayed 1 night in Dec 2024

10/10 Excellent

Joseph

Stayed 1 night in Nov 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Good location

Basic hotel but good area
Stayed 3 nights in Oct 2024

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Dahbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location from the main roads. Secure parking on site. Great value.
Stayed 2 nights in Jul 2024

4/10 Poor

Lisa

Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived very late and the lady on the desk was amazing. The gates were locked when we arrived and she came out to help us. We hadn’t booked breakfast but she invited us to go in and have a coffee and croissant. Very impressed.
Stayed 1 night in Aug 2024

8/10 Good

Peter

Liked: Staff & service
Stayed 1 night in Aug 2024

4/10 Poor

George

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bed bugs - don’t stay here

Hotel was ok but it had bed bugs and we all got bitten
Stayed 2 nights in Aug 2024

6/10 Okay

cedric

Travelled with family
Disliked: Property conditions & facilities

Décevant…Mauvais rapport qualité-prix

Hôtel soit disant rénové mais pas vraiment. Moisissures dans la douche, miroir abîmé, sèche cheveux défraîchis, mitigeur de sale de bain pas fixé, rideau pas fixé, VMC très sale et aucunes prise de courant et les lampes ne fonctionnaient dans le coin des lits individuels. La chambre familiale que nous avons eu à notre arrivée n’était pas adaptée à notre famille (avec un lit d’appoint alors que nous avions un adolescent) heureusement nous avons réclamé et avons obtenu une chambre mieux adaptée. Nous avons remarqué que le portail qui devait être fermé à 21h ne l’était toujours pas après à 21h30…. Et peut-être pas de la nuit? Seul le petit déjeuner était très bien ainsi que le salon. Bref le prix de 172€ pour une nuit n’est vraiment pas justifiée.
Stayed 1 night in May 2024

10/10 Excellent

Pascal

Stayed 1 night in May 2024

6/10 Okay

Frédéric

Travelled with family
Liked: Cleanliness, staff & service

1

Franchement un super hotel, juste une isolation phonique entre les chambres presque inexistante. C'est le seul point sinon les prestations sont bien Un petit parc agréable appartenant à l'hotel
Stayed 1 night in May 2024

10/10 Excellent

Olivier

Stayed 1 night in Apr 2024