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citizenM London Victoria Station

4.0 star property

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Photo gallery for citizenM London Victoria Station

Property amenity
Exterior
Premium Room, 1 King Bed (View) | Premium bedding, pillow-top beds, in-room safe, desk
Interior
Interior detail

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
292 VAUXHALL BRIDGE ROAD, London, England, SW1V 1AE
  • Place, Apollo Victoria Theatre
    ‪2 min walk‬
  • Place, Victoria Station Travel Information Centre
    ‪3 min walk‬
  • Place, Buckingham Palace
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪64 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

9.4 out of 10
Exceptional
(11 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed (View)

  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM London Victoria Station

Along with a restaurant, this smoke-free property has a bar/lounge and a snack bar/deli. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a 24-hour business centre, a coffee shop/cafe and coffee/tea in a common area. All 226 rooms boast iPads, and offer free WiFi and pillowtop beds. IPod docking stations and premium bedding are standard, as are flat-screen TVs with digital channels. Housekeeping is available on request.
CitizenM London Victoria Station offers 226 accommodations with iPads and a safe. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This London property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the comfortable rooms at citizenM London Victoria Station. During your stay, you're just a quick walk from Victoria Palace Theatre. Features include free WiFi in public areas and a free manager's reception, plus a restaurant. Built in 2022, this upmarket property has 226 rooms over 9 floors. Free WiFi and iPads are available in all rooms.
  • Air-conditioned accommodations with pillowtop beds, iPads and flat-screen TVs
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and multilingual staff
  • Guests really like the accommodation for the cleanliness, overall comfort and comfy beds
  • Just a 4-minute walk from Victoria Station Travel Information Centre and 12 minutes on foot from Buckingham Palace
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet.

A 24-hour business centre and coworking spaces are available. CitizenM London Victoria Station also features multilingual staff, coffee/tea in common area, and a front desk safe.

This 4-star London property is smoke free.

The property hosts a free manager's reception daily.
CanteenM – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
CanteenM – This bar specialises in vegetarian cuisine and only serves light fare. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • canteenM
  • CanteenM

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an access code
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 20.50 per person
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests will receive an access code. Guests are recommended to download the property's CitizenM mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London Victoria Station
Citizenm London Victoria
citizenM London Victoria Station Hotel
citizenM London Victoria Station London
citizenM London Victoria Station Hotel London

citizenM London Victoria Station Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1554 out of 2052 reviews
Rating 8 - Good. 362 out of 2052 reviews
Rating 6 - Okay. 87 out of 2052 reviews
Rating 4 - Poor. 27 out of 2052 reviews
Rating 2 - Terrible. 22 out of 2052 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities
You get what you need at (any) CitizenM. They are ideal for short stays. The service is excellent. The rooms are small, clean, efficient and techo. We had the breakfast and it exceeded expectations - especially with unlimited espresso.
Stayed 1 night in Dec 2025

10/10 Excellent

Winifred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2025

10/10 Excellent

Nicolas

Stayed 1 night in Dec 2025

8/10 Good

Stig

Stayed 1 night in Dec 2025

6/10 Okay

Trevor

Business traveller
Liked: Cleanliness
Disliked: Staff & service
The cleaner was the only staff member that was helpful
Stayed 1 night in Dec 2025

8/10 Good

Laura

Stayed 2 nights in Dec 2025

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean. Staff courteous and friendly. Beds were comfy even though I wish you could get out of both sides. Pricing great for London and the location.
Stayed 2 nights in Nov 2025

10/10 Excellent

Cherine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Loved the location clean room the size of the room is very small though but this is normal in all Europe staff was nice very modern decor love it will go back again
Stayed 3 nights in Dec 2025

8/10 Good

Mykul

Stayed 7 nights in Dec 2025

10/10 Excellent

Ali

Travelled with family
Liked: Amenities, property conditions & facilities
Very nice
Stayed 4 nights in Nov 2025

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Super spotless and modern. Really loved the staff and it’s so close to Victoria station! I would highly recommend staying here. Very close walking distance to Big Ben, The Buckingham Palace and St. James Park. Very convenient spot and I would stay here again.
Stayed 6 nights in Oct 2025

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities
Great location. Clean, comfortable. Loved the “living room”
Stayed 6 nights in Nov 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable (although small) room. What really makes this place is the staff, everyone we spoke to was incredibly friendly and helpful and the whole place had a lovely atmosphere because of that.
Stayed 1 night in Dec 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities
Everything great the the hotel, room and staff!
Stayed 1 night in Dec 2025

10/10 Excellent

Valerie

Stayed 2 nights in Nov 2025

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities
Wall to wall cleanliness…incredibly accommodating staff, especially the late night service that included a delicious margarita pizza!
Stayed 1 night in Nov 2025

10/10 Excellent

Nickolette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citizen M is the hotel of the future! It is super clean, super comfortable, super quiet, and has all the amenities needed. As noted, the rooms are small, but they have a great floor plan to make your stay wonderful, safe, and comfortable. Great location too, near Victoria Station!
Stayed 4 nights in Nov 2025

10/10 Excellent

Catherine

Stayed 2 nights in Nov 2025

8/10 Good

Mahendran

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean
Stayed 3 nights in Nov 2025

8/10 Good

Heather

Stayed 1 night in Nov 2025

10/10 Excellent

Bob

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super friendly and courteous staff. Small room but clean and very well equipped and organized.
Stayed 4 nights in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Really enjoyed this hotel, great location where we could walk everywhere, unique decor, friendly staff, delicious buffet that included unlimited coffee/barista drinks until 11am (good deal). Everything is automated (check in, check out, umbrella deposit, room controls etc etc). Room was kind of small but expected and a very good deal. Would stay again for sure.
Stayed 4 nights in Nov 2025

10/10 Excellent

Chris

Stayed 1 night in Nov 2025

10/10 Excellent

Faye

Stayed 2 nights in Nov 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Extremely comfortable- well laid out rooms. Staff were welcoming and very courteous and helpful. I would definitely stay in citizen m hotels again. One final note- the best ironing equipment I have ever encountered.
Stayed 2 nights in Nov 2025