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Holiday Inn London - Sutton by IHG

4.0 star property

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Photo gallery for Holiday Inn London - Sutton by IHG

Exterior
Exterior
Indoor pool
Exterior
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Gibson Road, Sutton, England, SM1 2RF
  • Place, Sutton Ecology Centre
    ‪7 min drive‬
  • Place, The Grove Park
    ‪8 min drive‬
  • Place, Nonsuch Park
    ‪9 min drive‬
  • Airport, London (LGW-Gatwick)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(21 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 Queen Bed (High Floor)

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 Queen Bed (High Floor)

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(32 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Standard Room

9.0 out of 10
Wonderful
(4 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible | Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed with Sofa bed

Room amenity

Premium Room, 1 Queen Bed with Sofa bed

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Queen Bed with Sofa bed (Double Sofabed)

Room amenity

Premium Room, 1 Queen Bed with Sofa bed (Double Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Premium Room

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner | Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Corner

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(4 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Holiday Inn London - Sutton by IHG

This smoke-free hotel features an indoor pool, a restaurant and a 24-hour health club. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and Access to hot tub are on-site.
Holiday Inn London - Sutton by IHG offers 119 air-conditioned accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and portable fans. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

An indoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

Children aged under 17 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision. Guests aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn London - Sutton by IHG. Free WiFi in public areas, an indoor pool and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • 14 minutes by car from Wimbledon Tennis Club and 13 minutes from Surrey Hills
Holiday Inn London - Sutton by IHG offers its guests a kids' pool, an indoor pool, a 24-hour health club, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 8 meeting rooms are available. Event space at this hotel measures 484 square feet (45 square metres) and includes conference space. A sauna, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn London - Sutton by IHG. For a fee, parking is available.

This 4-star Sutton hotel is smoke free.

For a fee, guests can enjoy to-go breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.
The Junction Restaurant – This restaurant serves breakfast and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Uncovered parking on site (GBP 15 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Breakfast to-go available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 12 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Junction Restaurant

Things to do

  • 24-hour health club
  • Children's pool
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Indoor pool
  • Laundry facilities
  • Refrigerator on request
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 484 square feet of conference space
  • 8 meeting rooms
  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible bathtub
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator on request
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Phone
  • Portable fan
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately GBP 12 per person
  • Uncovered self-parking fee: GBP 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel London Sutton
Holiday Inn London Sutton
London Sutton Holiday Inn
Holiday Inn London Sutton Hotel
Holiday Inn London Sutton
Hotel Holiday Inn London - Sutton Sutton
Sutton Holiday Inn London - Sutton Hotel
Hotel Holiday Inn London - Sutton
Holiday Inn London - Sutton Sutton
Holiday Inn London Hotel
Holiday Inn London
Holiday Inn London Sutton
Holiday Inn London Sutton
London Sutton By Ihg Sutton
Holiday Inn London Sutton an IHG Hotel

Holiday Inn London - Sutton by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 424 out of 1002 reviews
Rating 8 - Good. 371 out of 1002 reviews
Rating 6 - Okay. 119 out of 1002 reviews
Rating 4 - Poor. 52 out of 1002 reviews
Rating 2 - Terrible. 36 out of 1002 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities
Clean room, service with a smile at check in, great leisure facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Rhys

Stayed 1 night in Dec 2025

8/10 Good

danielle

Stayed 1 night in Nov 2025

6/10 Okay

Wing Leung

Liked: Staff & service
Light is not bright. Free Wi-Fi is so weak for TV.
Stayed 2 nights in Nov 2025

6/10 Okay

stephen

Business traveller
Liked: Cleanliness, property conditions & facilities
Great location Expensive car parking £15 Room was very cold The phone in the room does not work so could not contact reception
Stayed 1 night in Nov 2025

10/10 Excellent

Rubina

Stayed 1 night in Oct 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff werer really accomodating due to my husband's disability and they changed our room to make it easier for us.
Stayed 2 nights in Aug 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC was very noisy but just switched it off
Stayed 1 night in Nov 2025

8/10 Good

Grace

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was good, the staff were good, room service and getting through to reception was at times difficult and the bed was hard. but apart from that it was good
Stayed 2 nights in Oct 2025

8/10 Good

Maria Sheriel

Stayed 1 night in Oct 2025

10/10 Excellent

Lucie

Travelled with family
Room was clean only problem was no plug socket by bed wasn’t handy for my alarm. We managed Staff were excellent and very polite. Big shout out to Robert who had the patience of a saint when it came to my mother.
Stayed 3 nights in Oct 2025

10/10 Excellent

Adam

Stayed 1 night in Oct 2025

10/10 Excellent

Adam

Stayed 1 night in Sep 2025

10/10 Excellent

Yang

Stayed 3 nights in Oct 2025

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room more than adequatr
Stayed 1 night in Oct 2025

8/10 Good

Faye

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and comfy beds
Stayed 1 night in Oct 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here in a suite the night before my wedding, it was nice spacious room and clean hotel. Breakfast was good and nothing to fault. I didn’t get to use the pool area so can’t comment on facilities but would stay again.
Stayed 1 night in May 2025

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and disorganised. The bath was disgusting, the rooms are dated and worn out. Worst of all was the service, never again.
Stayed 1 night in Sep 2025

10/10 Excellent

Terence

Stayed 1 night in Sep 2025

8/10 Good

Jon

Stayed 1 night in Sep 2025

10/10 Excellent

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Femi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

David

Stayed 2 nights in Sep 2025

8/10 Good

Farshad

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location was good, excellent breakfast.
Stayed 3 nights in Aug 2025

2/10 Terrible

R

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible and avoid it

Hotel is outdated, dirty and loud. Rooms don’t seem to have been updated since the 80s, furniture is damaged, stains all over the place and finishing of the rooms is very poor. Children running through the corridors and door with no soft close makes the whole night very loud. Avoid this hotel and stay at the nearby premier inn
Stayed 2 nights in Sep 2025

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