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Palms Hotel & Retreat By Palette London Romford

Property class: 3

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Photo gallery for Palms Hotel & Retreat By Palette London Romford

A spacious lobby with a central marble pathway, seating areas, and a reception desk.
A hotel room with a large bed, a sofa, a chair, and a small table.
A hallway with marble flooring, ornate wallpaper, and doors labeled "Ladies."
The reception area of The Palms Hotel with a marble floor and a red carpet leading to the entrance.
A hotel reception area with a marble counter, a chandelier, and a green wall with plants.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Parking available
  • Business services
  • Laundry room
  • Room service

Explore the area

View in a map
Southend Arterial Road, Hornchurch, England, RM11 3UJ
  • Place, Upminster Golf Club
    ‪4 min drive‬
  • Place, Whitelands Dog Walking Area
    ‪5 min drive‬
  • Place, River Thames
    ‪15 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪113 min drive‬

Room options

View all photos for Standard Double Room

A hotel room with a large bed, a wooden headboard, a nightstand, a chair, and a TV on the wall.

Standard Double Room

7.0 out of 10
Good
(19 reviews)
  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Accessible Double Room

A hotel room with a large bed, a sofa, a chair, and a small table.

Accessible Double Room

  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Double Room

A hotel room with a large bed, a sofa, a chair, and a small table.

Executive Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Bridal Suite

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Bridal Suite

  • Garden view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

A hotel room with a large bed, two bedside tables, a desk with a chair, a wardrobe, and a mirror.

Standard Twin Room

  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

Desk, soundproofing, iron/ironing board (on request), free WiFi

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Bridal Suite

Desk, soundproofing, iron/ironing board (on request), free WiFi

Bridal Suite

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Double Room

Desk, soundproofing, iron/ironing board (on request), free WiFi

Executive Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Palms Hotel & Retreat By Palette London Romford

This smoke-free hotel features a restaurant, a nightclub and self parking. Other amenities include conference space, concierge services and dry cleaning. Change of towels is available on request
Palms Hotel & Retreat By Palette London Romford offers 138 accommodations with coffee/tea makers and a hairdryer. Digital televisions are provided.

Bathrooms include baths or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at Palms Hotel & Retreat By Palette London Romford, you'll be close to Romford Golf Club. Enjoy features like a restaurant, a nightclub and dry cleaning service.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a bite to eat at the restaurant
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • 7 minutes by car from Romford Golf Club and 8 minutes from Romford Market
There's a restaurant on site. Event space at this hotel measures 270 square feet (25 square metres) and includes conference space. A nightclub, a terrace, and a vending machine are also featured at the business-friendly Palms Hotel & Retreat By Palette London Romford. For a fee, parking is available.

This 3-star Hornchurch hotel is smoke free.

Palms Hotel & Retreat By Palette London Romford has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transport

  • Parking on site (GBP 10 per day)
  • Limited on-site self parking

Food and drink

  • A restaurant

Things to do

  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
This property has a strict no-smoking policy. Violators will be subject to penalties (GBP 250).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Palms Hotel & Retreat By Palette London Romford Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 78 out of 223 reviews
Rating 8 - Good. 46 out of 223 reviews
Rating 6 - Okay. 37 out of 223 reviews
Rating 4 - Poor. 23 out of 223 reviews
Rating 2 - Terrible. 39 out of 223 reviews

8.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable relaxing stay. Nice bar and restaurant. Great parking included.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super venue very clean, redone hotel, very friendly stuff, great food, super rooms fresh and clean, bathroom was very clean and tidy, overall great stay.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Bolanle

Liked: Staff & service
The hotel was very clean and parking very safe.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel with pleasant and polite staff. Good food in restaurant
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Ashmal

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff amazing, nice and clean.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms, clean, easy parking
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, BOKA restaurant which is attached to the hotel serves amazing food… highly recommend
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, property conditions & facilities
Nice clean room, polite staff and room service food was really good
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, comfortable bed and the room was clean. Breakfast was nice, although limited choices available.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

david

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was very clean, elegant looking, friendly staff. Site still undergoing development. Was cheaper book direct.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room, staff polite as usual…
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Friendly staff. Clean, comfortable spacious rooms, excellent restaurant.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed a few times.. Clean, polite and great restaurant on site
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Really warm room with a comfortable large bed.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Reception staff, clean room
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Cathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for parking, fabulous meal in the restaurant
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Katie

Great as usual
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, property conditions & facilities
Always good to stay at palms and would highly recommend if your travelling on business it’s beside the a127 just off of the m25
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff. Thank you
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, amenities
Just avoid this place, nothing good about it.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent, thank you
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

Lovely clean hotel will stay again
Stayed 2 nights in Jun 2025