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Best Western Louisville East Inn & Suites

2.5 star property

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Photo gallery for Best Western Louisville East Inn & Suites

Lobby
Indoor pool
Free daily full breakfast
Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Laptop workspace, blackout curtains, iron/ironing board, free WiFi
Free daily full breakfast

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Parking included
  • 24/7 front desk

Explore the area

View in a map
9802 Bunsen Way, Louisville, KY, 40299
  • Mall St. Matthews
    ‪6 min drive‬
  • Oxmoor Center
    ‪7 min drive‬
  • E.P. Tom Sawyer State Park
    ‪10 min drive‬
  • Louisville, KY (SDF-Louisville Intl.)
    ‪16 min drive‬

Room options

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.2 out of 10
Wonderful
(5 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

Standard Room, 1 King Bed, Non Smoking, Microwave | Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Microwave

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(20 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(39 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.2 out of 10
Good
(10 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

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  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, 1,116 reviews
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includes taxes & fees
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About this property

Best Western Louisville East Inn & Suites

Suburban hotel with free breakfast and 24-hour fitness centre
This smoke-free hotel features an indoor pool, a 24-hour fitness centre and laundry facilities. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out and a TV in a common area.
Best Western Louisville East Inn & Suites offers 101 accommodations with coffee/tea makers and a hairdryer. 32-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Louisville hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Best Western Louisville East Inn & Suites. During your stay, you'll be within walking distance of Hunnington Place Shopping Center. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include 2 meeting rooms, laundry facilities and a lift
  • On-site recreation includes a 24-hour gym
  • 15 minutes by car from Louisville Zoo and 15 minutes from Louisville Mega Cavern
Best Western Louisville East Inn & Suites offers its guests an indoor pool and a 24-hour fitness centre. WiFi is free in public spaces. Free breakfast is served daily. There are 2 meeting rooms available. Best Western Louisville East Inn & Suites also features a vending machine, laundry facilities, and express check-out. Self parking is free. A complete renovation of Best Western Louisville East Inn & Suites was completed in 2016.

This Louisville hotel is smoke free.

Guests are served a free full breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Renovated entire property - 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Hotel Louisville East
Best Western Louisville East
Best Western Envoy Hotel Louisville
Best Western Envoy Inn And Suites
Best Western Louisville
Louisville Best Western
Best Western Louisville East Hotel
Best Western Louisville East
Louisville & Suites Louisville
Best Western Louisville East Inn Suites
Best Western Louisville East Inn & Suites Hotel

Best Western Louisville East Inn & Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 386 out of 1001 reviews
Rating 8 - Good. 337 out of 1001 reviews
Rating 6 - Okay. 134 out of 1001 reviews
Rating 4 - Poor. 79 out of 1001 reviews
Rating 2 - Terrible. 65 out of 1001 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Mandy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The facility was nice. It could be a little cleaner in the common areas, but overall it was great. The housekeeping staff were very kind and made sure to keep our garbage emptied and towels stocked for our stay. All of the staff that we interacted with were very kind and personable. The suite we stayed in was stuffy in the living room as there is no air conditioner or mini split to help with the heat and stuffiness. I would suggest looking into this as we had to keep the bedroom air conditioner set very low to keep the living room comfortable.
Stayed 4 nights in Jun 2025

10/10 Excellent

ERICA

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was great for the time we spent there
Stayed 1 night in Jun 2025

10/10 Excellent

Autum

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Convenient and clean!
Stayed 3 nights in Apr 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Dale, Kenmore

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This is an old property and room was small. What we did not like was the noise from hallway and bed creaks when you shift position.
Stayed 4 nights in May 2025

4/10 Poor

Kelly

Travelled with family
Disliked: Amenities
The Tv didn’t work and there was no hot water in shower
Stayed 1 night in May 2025

6/10 Okay

Hillary

Stayed 1 night in Apr 2025

10/10 Excellent

Philip, Louisville

Stayed 1 night in Apr 2025

10/10 Excellent

Shari

Travelled with family
Check in was a breeze everyone was friendly … breakfast was amazing
Stayed 2 nights in Apr 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and comfortable

It was very nice. It was for a family gathering.
Stayed 1 night in Apr 2025

6/10 Okay

Carla

Stayed 2 nights in Apr 2025

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Apr 2025

4/10 Poor

Matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Elevator broke. I have a disabled son and we had to go up and down 4 flights of stairs for a day. That was awful. Breakfast is decent. Bar is never open. Room was not what was pictured. Living room is tiny
Stayed 2 nights in Mar 2025

6/10 Okay

Natalie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Carleton

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and fairly large. No sign of anyone smoking or anything like that in the hotel. Breakfast was excellent. Not sure usual dried up eggs and potatoes. Even the coffee was very good!
Stayed 1 night in Mar 2025

2/10 Terrible

Caitlyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Ingrid, Louisville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious, bfast was hot the pool was nice. I would definitely stay here again. Check in was easy the front desk staff was nice.
Stayed 1 night in Mar 2025

10/10 Excellent

teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your individuals responsible for breakfast are topnotch. I travel often and they are VERY RESPECTFUL and take their job seriously to keep things restocked and clean when people are not concerned. I have only been here 1 time this year but last year i saw alot and they acted as owners. I respect that. If im in ky, i come here and recognize things as i reorganize teams; only sharing so you understand the respect of workers.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and facilities were nice as well.
Stayed 2 nights in Feb 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No hot water. Low water pressure.
Stayed 2 nights in Feb 2025

2/10 Terrible

Onaje

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I found bugs in my room and one of the TVs didn’t work properly
Stayed 1 night in Feb 2025

8/10 Good

Cynthia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly.. very helpful. The beds were not very comfy. Breakfast was delicious and had a large variety. Would stay here again.
Stayed 1 night in Jan 2025

6/10 Okay

Aaditi

Business traveller
Liked: Staff & service
Overall good, but lot of ladybugs in the room, had to also change room once as bathroom door was not working properly
Stayed 2 nights in Nov 2024