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The Shore Hotel & Residences

3.0 star property

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Photo gallery for The Shore Hotel & Residences

Café
Studio Suite, 2 Single Beds | View from room
View from property
Coffee shop
Point of interest

Reviews

6.8 out of 10

Popular amenities

  • Gym
  • Pool
  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

View in a map
GF-27, No. 193, Pinggiran Sungai Melaka, Jalan Persisiran Bunga Raya, Malacca City, Melaka, 75100
  • Place, Jonker Street Night Market
    ‪7 min walk‬
  • Place, Dataran Pahlawan Melaka Megamall
    ‪17 min walk‬
  • Place, A Famosa
    ‪17 min walk‬
  • Airport, Malacca Intl. Airport (MKZ)
    ‪8 min drive‬

Room options

View all photos for 3-Bedroom Apartment

3-Bedroom Apartment | Living area | 32-inch TV with cable channels

3-Bedroom Apartment

  • 107 sq m
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed and 4 Single Beds

View all photos for Studio Suite, 2 Single Beds

Studio Suite, 2 Single Beds | 1 bedroom, desk, laptop workspace, blackout curtains

Studio Suite, 2 Single Beds

  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Suite

Premier Suite | 1 bedroom, desk, laptop workspace, blackout curtains

Premier Suite

  • 61 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

Comfort River View Studio ( 311 )

  • Sleeps 5

View all photos for Family Studio With Sea View-Balcony ( T3002 )

1 bedroom, desk, laptop workspace, blackout curtains

Family Studio With Sea View-Balcony ( T3002 )

  • Sleeps 5

View all photos for Studio Room With Sea View-Balcony ( A802A )

1 bedroom, desk, laptop workspace, blackout curtains

Studio Room With Sea View-Balcony ( A802A )

  • Sleeps 5

View all photos for Family Studio With View-Balcony （ 003E )

1 bedroom, desk, laptop workspace, blackout curtains

Family Studio With View-Balcony （ 003E )

  • Sleeps 5

View all photos for Family Room With Balcony（ 3C03 ）

1 bedroom, desk, laptop workspace, blackout curtains

Family Room With Balcony（ 3C03 ）

  • Sleeps 5

View all photos for Studio Room With Sea View-Balcony ( DF0513 )

1 bedroom, desk, laptop workspace, blackout curtains

Studio Room With Sea View-Balcony ( DF0513 )

  • Sleeps 5

View all photos for Family Room With View-Balcony （ 63AB ）

1 bedroom, desk, laptop workspace, blackout curtains

Family Room With View-Balcony （ 63AB ）

  • Sleeps 5

View all photos for Family Room With Balcony ( B209M )

1 bedroom, desk, laptop workspace, blackout curtains

Family Room With Balcony ( B209M )

  • Sleeps 5

View all photos for Studio Room With Sea View-Balcony ( G703E )

1 bedroom, desk, laptop workspace, blackout curtains

Studio Room With Sea View-Balcony ( G703E )

  • Sleeps 5

View all photos for Studio Room With View-Balcony ( K612-3 )

1 bedroom, desk, laptop workspace, blackout curtains

Studio Room With View-Balcony ( K612-3 )

  • Sleeps 5

View all photos for Super King Bed Studio With Sea View-Balcony （ Q611G ）

1 bedroom, desk, laptop workspace, blackout curtains

Super King Bed Studio With Sea View-Balcony （ Q611G ）

  • Sleeps 5

View all photos for Studio Room With City View - Balcony ( 605 )

1 bedroom, desk, laptop workspace, blackout curtains

Studio Room With City View - Balcony ( 605 )

  • Sleeps 5

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About this property

The Shore Hotel & Residences

Riverwalk hotel with fitness centre and rooftop terrace
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. Self parking is free. Other amenities include a rooftop terrace, a coffee shop/cafe and a children's pool.
The Shore Hotel & Residences offers 511 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Rooms open to balconies. Televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and blackout curtains.
An indoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at The Shore Hotel & Residences, you're just a quick walk from The Shore Shopping Gallery. Free self-parking, an indoor pool and a restaurant are available.
  • Free self-parking
  • Dining options include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and basketball
  • Steps from The Shore Shopping Gallery and 14 minutes on foot from Jonker Street Night Market
Along with a restaurant, there's a coffee shop/cafe on site. The Shore Hotel & Residences offers its guests a kids' pool, an indoor pool, and a fitness centre. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly The Shore Hotel & Residences. Free self parking is available.

This 3-star Malacca City hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to noon.
The Shore Hotel & Residences has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MYR 30 for adults and MYR 25 for children
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Basketball
  • Children's pool
  • Gym
  • Indoor pool
  • Shopping centre

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 42 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Shore Hotel & Residences

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per stay
  • Destination fee: MYR 2 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 30 for adults and from MYR 25 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7 AM to 7:00 PM
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Shore Residences Apartment Melaka
Shore Residences Apartment
Shore Residences Melaka
Shore Residences Aparthotel Malacca
Shore Residences Aparthotel
Shore Residences Malacca
Shore Hotel Malacca
Shore Malacca
The Shore Hotel Residences
The Shore & Residences
The Shore Hotel Residences
The Shore Hotel & Residences Hotel
The Shore Hotel & Residences Malacca City
The Shore Hotel & Residences Hotel Malacca City

The Shore Hotel & Residences Reviews

Reviews

6.8
Rating 10 - Excellent. 65 out of 418 reviews
Rating 8 - Good. 146 out of 418 reviews
Rating 6 - Okay. 110 out of 418 reviews
Rating 4 - Poor. 48 out of 418 reviews
Rating 2 - Terrible. 49 out of 418 reviews

7.0/10

Cleanliness

6.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

JOHN

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
A tired and weary building, in need of renovation, filthy in parts, air con noisy and rattles. The hotel joins with a similar attached hotel, and shares a dining room, so breakfast was busy, and average. Parts of the room were very aged, around floor/wall junction there was a lot of perished jointing materials. The lifts were slow and overworked, the balcony did not have any furniture.
Stayed 4 nights in Jan 2025

8/10 Good

Maria

Liked: Cleanliness
No wifi service. It’s a families vacation hotel, crowded. Breakfast hv to wait because place small to accommodate big group. Lifts service very bad, 5 & more minute waiting. Breakfast menu the same
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

4/10 Poor

Linda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late as we had a long drive. One member of staff on reception so was waiting a long time to check in. 1st room allocated had not been cleaned properly, safe did not work and was turned round completely ?? Patio doors did not lock and the air conditioning units for the hotel were right outside our door so it was extremely noisy. I asked to change rooms but the lady at the reception said that she had to send maintenance up to check what I had told her was true !!!!! I couldn’t believe it - this was about 8pm and we were tired and just wanted a functioning room so we could freshen up. The staff on reception were miserable and unhelpful throughout. We eventually moved up to a higher floor but again the safe did not work !! This room could have done with a good clean too. There were stains in the bedsheets. Won’t stay here again. Needs condemning. It seems to me that the residents in the hotel are second class to the people that live in the apartments.
Stayed 2 nights in Nov 2024

6/10 Okay

Sara

Disliked: Property conditions & facilities

Wedding Anniversary Getaway

Very run down establishment. Only 1 lot of shampoo and body wash provided for a couple over two nights. The air conditioner is noisy and only operates at 18’. There is no towel attendant for The Shore Hotel patrons ( share middle pool with Swisse Gardens who pay less for rooms and get towels) and vending machine was broken, so couldn’t get water or snacks. There was always issues with the elevators. Not much in the shopping complex. Loved the Roof Top Pasma Bar. Staff there were absolutely amazing.
Stayed 2 nights in Oct 2024

4/10 Poor

THUAN CHONG, TAIPING

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Long waiting time for lift. A lot of time wasted just to wait lift. Wait time up to 30mins.
Stayed 2 nights in Sep 2024

2/10 Terrible

Kavithaa

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are dusty and dirty…. Especially the bathroom is smelly. Long wait for the lifts. Very poor quality.
Stayed 3 nights in May 2024

10/10 Excellent

Muhammad Izham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my first time trip to Hatyai. Definitely will stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Poh Syiang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Ming Long

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The residence didn't have WIFI but the place was good, clean and spacious overall. The toilets were clean too, although not perfect, is well maintained. Water pressure from the shower is so-so but can do the job. The only drawback is that the cupboards seems a little dusty, so we didn't put anything in. The aircon to the gym was also not working and equipment doesn't seem to be very well maintained. However, it should be ok for the price.
Stayed 4 nights in Feb 2024

4/10 Poor

Edward

Stayed 10 nights in Dec 2023

6/10 Okay

Khai Shin

Travelled with partner
Disliked: Amenities, property conditions & facilities
Lift not working. have to wait more than 30mins to go up and down.
Stayed 1 night in Nov 2023

10/10 Excellent

Amy Teo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please upgrade the lift.
Stayed 1 night in Oct 2023

6/10 Okay

Jenny

Travelled with group
Disliked: Property conditions & facilities

Disappointed

One of the room toilet was choked, water supplied is lousy and TV remotecontrol was not given. The corridor was dirty.
Stayed 1 night in Sep 2023

6/10 Okay

Norfaraein Binti

Travelled with family and small children
Disliked: Property conditions & facilities
I’ve booked apartment and studio suite. Both units are quite spacious but the conditions are not really good..wall paper in the apartment being tore, no unifi, airconds are not well functioning. As for the studio, the bed sheet got some stains and some parts are tore and housekeeping should be improved.
Stayed 1 night in Jul 2023

4/10 Poor

Mohamad Shafiq Ali

Stayed 3 nights in Jun 2023

4/10 Poor

Srinivas

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice Place, Not Customer Centric Trained Staff

I booked 2 Rooms, me and my friend. I happened to reach early and wanted to check-in both rooms and get the keys as my friend will arrive past midnight. The Staff refused to allow me to check-in on behalf of my friend, unless he sees the ID of the person; even though i booked the room under same booking. After exchange of unhappy and unpleasant conversations, finally we got the room and it late night and miserable experience of checking-in. I parked the car next to the hotel and to find that in the morning that it was premium paid parking and hotel did not update anything about parking while checking in. The room internet wasn't working. After few years of numerous visits and even booking this place for friends and groups, this experience leaves me no choice and i have no plans to book this hotel again. Overall, it makes my last visit to this place... Nice Place, Nice View, Not Customer Centric Trained Staff.
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Poor condition. I have waited almost 20 mins for the lift during check-out hour
Stayed 1 night in Oct 2022

2/10 Terrible

Zaim Luqman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE WORST HOTEL NOT ONLY IN MALACCA, BUT IN MALAYSIA - The whole unit is dirty! There are lots of dirty marks on the sofa. euuww.. The wall and toilet wall are dirty. It’s like they can’t afford a cleaner - No Wifi! Come on man.. It’s 2022 already! - Extra towell need to pay rm10. Whatttt???? First time in my life!! - Oven and washing machine are not allowed to be used. Then what’s the purpose of putting those amenities??? - The parking is confusing - RM1.5k for two nights with this bad condition, not worth ghe price at all Long story short, NOT RECOMMENDED AT ALL
Stayed 2 nights in Oct 2022

4/10 Poor

Low

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

Room dirty, bedsheets dirty, no wifi, lift need to wait long time.
Stayed 2 nights in Sep 2022

6/10 Okay

Stanley

Stayed 1 night in Aug 2022

4/10 Poor

Boon Siong

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
car park no convenience signage to hotel confusing lifts no sufficient, 4 lifts for 42 stories hotel room maintenance is bad on floor, toilet, furniture the worst is the air conditioner noise, I have to turn off the AC in order to sleep.
Stayed 1 night in Jul 2022

8/10 Good

Ted

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Victor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible stay.

Horrible room. The toilet was dirty with soiled toilet paper on the toilet floor when we checked in. The phone on the table wasn’t working. The heater wasn’t working. The aircon wasn’t cold. The basin was clogged. There are no good channels on the TV. One man receptionist. Told them about the basin clog , but they didn’t bother to repair it or change my room. Extra towel is chargeable . No daily housekeeping . First and last time to stay there. One word - horrible.
Stayed 2 nights in Jun 2022

10/10 Excellent

Chee Kuun

Stayed 1 night in May 2022