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NH Collection Mexico City Reforma

4.0 star property

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Photo gallery for NH Collection Mexico City Reforma

Lobby sitting area
Premium bedding, minibar, in-room safe, desk
Interior entrance
Lobby sitting area
Buffet

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking available
  • Bar

Explore the area

Map
Liverpool No 155, Mexico City, 06600
  • Angel of Independence Monument
    ‪7 min walk‬
  • Paseo de la Reforma
    ‪7 min walk‬
  • U.S. Embassy
    ‪7 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪10 min drive‬

Room options

View all photos for Superior Room

Superior Room | Premium bedding, minibar, in-room safe, desk

Superior Room

  • 28 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Superior Room (2 Double Beds)

Superior Room (2 Double Beds) | Premium bedding, minibar, in-room safe, desk

Superior Room (2 Double Beds)

  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (2 Double Beds)

Premium Room (2 Double Beds) | Premium bedding, minibar, in-room safe, desk

Premium Room (2 Double Beds)

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium Room | Premium bedding, minibar, in-room safe, desk

Premium Room

  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Premium bedding, minibar, in-room safe, desk

Suite

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Terrace ((2 Double Beds))

Premium Room, Terrace ((2 Double Beds)) | Premium bedding, minibar, in-room safe, desk

Premium Room, Terrace ((2 Double Beds))

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Terrace

Suite, Terrace | Premium bedding, minibar, in-room safe, desk

Suite, Terrace

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Terrace (View)

Premium bedding, minibar, in-room safe, desk

Premium Room, Terrace (View)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (Extra Bed 2 adults + 1 child)

Premium bedding, minibar, in-room safe, desk

Suite (Extra Bed 2 adults + 1 child)

  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Corner (View, Extra Bed, 2 adults + 1 child)

Premium bedding, minibar, in-room safe, desk

Junior Suite, Corner (View, Extra Bed, 2 adults + 1 child)

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Galeria Plaza Reforma

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, (2708)
The price is €110
for 1 room
includes taxes & fees
22 Jun - 23 Jun
Galeria Plaza Reforma

About this property

NH Collection Mexico City Reforma

Eco-certified hotel with full-service spa and fitness centre
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site. Housekeeping is available on request.
NH Collection Mexico City Reforma offers 306 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, body treatments and manicures and pedicures.
Our customers tell us that they can't get enough of the breakfast at NH Collection Mexico City Reforma. During your stay, you're just a quick walk from Paseo de la Reforma. Free WiFi in public areas, a full-service spa and an outdoor pool are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages, manicures and pedicures or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the location
  • Within a 10-minute walk of Paseo de la Reforma and Angel of Independence Monument
  • Airport, local-area and shopping centre shuttle service available for a fee
  • Cats and dogs welcome for a fee
NH Collection Mexico City Reforma offers its guests a full-service spa, an outdoor pool, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and 16 meeting rooms. Spa services, a terrace, and tour/ticket assistance are also featured at the eco-certified NH Collection Mexico City Reforma. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee.

This 4-star Mexico City hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 11:00 AM and at the weekend from 7:00 AM to noon.
NH Collection Mexico City Reforma has a restaurant on site.
Late-night fare is available from 24-hour room service.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Parking on site (MXN 208 per day)
  • Valet parking on site (MXN 208 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 297 to 396 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 100% renewable energy
  • 17 floors
  • 2 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1972
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 689
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 630 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 297 to 396 per person
  • Airport shuttle fee: MXN 800 per vehicle (one way)
  • Self-parking fee: MXN 208 per day
  • Valet parking fee: MXN 208 per day
  • Pet fee: MXN 630 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: MXN 689 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
NH Collection Mexico City Reforma offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

Property is also known as

Hotel NH Mexico City
Nh Hotel Mexico City
Nh Hotels Mexico City
Nh Mexico City Hotel Mexico City
NH Mexico City Reforma
NH Mexico City Reforma Hotel
Reforma Hotel
NH Collection Mexico City Reforma Hotel
Collection Reforma Hotel
NH Collection Mexico City Reforma
Collection Reforma
NH Collection Mexico City Reforma Hotel
NH Collection Mexico City Reforma Mexico City
NH Collection Mexico City Reforma Hotel Mexico City

NH Collection Mexico City Reforma Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 688 out of 1407 reviews
Rating 8 - Good. 329 out of 1407 reviews
Rating 6 - Okay. 178 out of 1407 reviews
Rating 4 - Poor. 115 out of 1407 reviews
Rating 2 - Terrible. 97 out of 1407 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Gloria

Can do much better!
Stayed 3 nights in Jan 2025

10/10 Excellent

Raymond

Liked: Amenities
Everything was great about this place
Stayed 4 nights in Feb 2025

10/10 Excellent

Evelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ok.
Stayed 1 night in Feb 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful view

Lovely spacious room with beautiful view of the pool and greenery. I loved the whole closet setup and storage toilet area. The food was great and all the staff were very acommodating.
Stayed 7 nights in Feb 2025

10/10 Excellent

Brooke

Stayed 4 nights in Feb 2025

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All fine
Stayed 6 nights in Feb 2025

2/10 Terrible

ERICKA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was deeply disappointing! As we were celebrating both my husband’s birthday and our honeymoon, we chose this hotel based on its positive reviews and modern appeal. Unfortunately, our stay was marred by several issues from the beginning to end of our stay. 1. Poor Communication Prior to Arrival: Before our arrival, I attempted to contact the hotel multiple times via phone and email to arrange a special massage for my husband. Despite my efforts, I received no response. I finally received a response just hours before our arrival from Guest Service Manager apologizing for the delay. However, the lack of timely communication was highly frustrating. I've never ever seen a hotel that doesn't answer the phone or emails EVER!! 2. Room Maintenance Issues: Upon checking in, we found that our room was not well maintained. The balcony sliding doors were cracked and hazardous, a loose screw protruded from the bathroom wall, and several lights were not functioning properly. These issues were concerning and disappointing, especially for a hotel of your reputation. 3. Air Conditioning Issues: The most significant issue, however, was with the air conditioning. On our entire stay the AC made loud popping noises and failed to cool the room. After contacting the front desk, an engineer was sent, but we were informed that nothing could be done. The hotel was sold out so they never changed our room. We did not sleep for 3 nights.
Stayed 3 nights in Feb 2025

2/10 Terrible

ROBERTO

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff on desk was very disinterested to help at all the room was dirty I have to go back and forth to them to fix the problem pictures will be on goggle this is the 1st and last time to come here
Stayed 1 night in Mar 2025

2/10 Terrible

Trevor

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had booked and paid for five nights in junoir suite. On arrival they told us there is no junoir suite available. We were put in a basic suite for two nights until we approached manager and finally got our suite on night three. We were promised refund for difference of junoir suite and basic room. 11 days later we have no refund and can’t contact hotel manager. No email address.
Stayed 5 nights in Feb 2025

6/10 Okay

Carlos E.

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Buena opcion si te gusta la zona

La zona donde se encuentra no fue de mi agrado. El cuarto agusto y el desayuno bien.
Stayed 1 night in Feb 2025

2/10 Terrible

Ivan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel mysteriously lost my booking and I was placed in a worse room. And boy was it bad. Especially the air conditioning which did not work. Avoid at all costs!
Stayed 5 nights in Feb 2025

10/10 Excellent

Vanessa

Stayed 5 nights in Feb 2025

2/10 Terrible

ISRAEL

Stayed 4 nights in Nov 2024

10/10 Excellent

victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is best for edc week first time being here and first time for edc mexico and definitely recommend for vacation
Stayed 5 nights in Feb 2025

4/10 Poor

Arturo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My fourth time staying at this property over the past five years and my last. Since my arrival I addressed the AC temperature issue, everyone had a different answer including the maintenance tech. Well it's regulated, you cannot turn the AC below 23.5c/74f, that's hot for someone from Arizona. Bad customer service, poor follow up and they do not care about the client. Please stay somewhere else in the vicinity.
Stayed 3 nights in Feb 2025

4/10 Poor

SANKALPANAND

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property is clean and safe. A short walk away you will find many dining options, coffee shops and convenience stores.
Stayed 2 nights in Feb 2025

6/10 Okay

Luisa

Business traveller
Liked: Cleanliness, amenities
The reason why I'm giving a 3 is because you can hear everything happening in the hallway and outside the hotel. The music was blasting and I couldn't sleep at all... very unconfortable. The shower drain was clogged and the whole bathroom was flooded. I understand that the hotel is a party zone such as the pink zone, however it will really help if the windows maybe were sound proof. Im not really happy with the experience to be honest.
Stayed 1 night in Feb 2025

6/10 Okay

Salvatore

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very noisy, you can hear the loud music from the bars and clubs near by. Bed and pillows extremely uncomfortable.
Stayed 1 night in Feb 2025

4/10 Poor

Higinio

Travelled with family
Liked: Cleanliness, staff & service, amenities
The loud music at night from the bars around the building
Stayed 2 nights in Feb 2025

4/10 Poor

marshall

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

4/10 Poor

Alessandra

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The shower room spread water out of the place and there are some renovation going on which made me hard to work as I need. The staff is great and the room is clean. I like the nespresso in the room
Stayed 1 night in Feb 2025

10/10 Excellent

Darien

Stayed 2 nights in Feb 2025

10/10 Excellent

Hamid

Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The AC does not work in the room. We asked three days and only one day someone came to try to fix it. It worked for 30 minutes and then did not work again. We let reception know and did not send someone again to fix. Hotel did not do anything or try to offer another room or a solution. The only good thing about the hotel is its location. Also the shower ceiling is falling apart and drips water constantly.
Stayed 6 nights in Feb 2025