The hotel has a great location, with many restaurants, a grocery store, a pharmacy, bank and a laundromat all nearby. Transportation is convenient thanks to the free Miami Beach city shuttle services (not operated by the hotel). For shopping, the Collins Ave Express Shuttle right outside is the best option.
Avoid the Miami Double Decker bus, even though it offers free pick-up and drop-off at the hotel, as it runs infrequently. The BIG Bus is a better choice because it operates much more frequently.
Unfortunately, the hotel’s laundry facility does not work. Guests must rely on the laundromat at 73rd Street along Collins Ave. It requires a $5 card to use, but the service is fine overall.
The hotel provides a complimentary breakfast, though it’s very basic. On the positive side, there are family-friendly amenities such as a well-maintained pool with clean towels, ping pong, chess board and even a piano — perfect activities when the weather isn’t good. Food options at the hotel are decent, and the hotel also provides beach chairs and umbrellas, which is a nice perk for guests heading to the beach.
The biggest issue is poor service response. The front desk often tells guests to “wait 5 or 10 minutes” for maintenance, but in reality, no one shows up — or the request is completely forgotten. This creates the impression that the hotel is understaffed and struggles to keep up with guest needs. I asked atleast three times for different services, but none of them were fulfilled.