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Hotel JAL City Nagano

3.0 star property

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Photo gallery for Hotel JAL City Nagano

Enjoy a panoramic view of the city and mountains from the large window in this stylish room, featuring a breakfast bar and seating area.
Relax in a spacious lobby with multiple seating areas and a reception desk.
Experience the rich cultural heritage of this traditional Asian-inspired space, featuring a stunning lantern-style light fixture and a beautifully tiled wall.
Enter a spacious lobby with seating areas, reception desk, and potted plants.
Guests can park their bicycles outside and enjoy the beautiful flower bed in front of our hotel entrance.

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
1221, Toigosho-machi, Nagano, Nagano-ken, 380-0834
  • Nagano Prefectural Shinano Art Museum
    ‪20 min walk‬
  • Zenko-ji Temple
    ‪20 min walk‬
  • M-Wave Olympic Memorial Arena
    ‪7 min drive‬

Room options

View all photos for Renewal Twin Room, Non Smoking

Renewal Twin Room, Non Smoking | 1 bedroom, desk, free WiFi, bed sheets

Renewal Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Single Beds

View all photos for Renewal Economy Double Room, Non-Smoking

Renewal Economy Double Room, Non-Smoking | 1 bedroom, desk, free WiFi, bed sheets

Renewal Economy Double Room, Non-Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Non Smoking

1 bedroom, desk, free WiFi, bed sheets

Twin Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Renewal Double Room, Non Smoking

Renewal Double Room, Non Smoking | 1 bedroom, desk, free WiFi, bed sheets

Renewal Double Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for High Floor Twin Room,Non Smoking

High Floor Twin Room,Non Smoking | 1 bedroom, desk, free WiFi, bed sheets

High Floor Twin Room,Non Smoking

9.2 out of 10
Wonderful
(15 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Smoking

1 bedroom, desk, free WiFi, bed sheets

Twin Room, Smoking

  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for High Floor Double Room,Non Smoking

High Floor Double Room,Non Smoking | 1 bedroom, desk, free WiFi, bed sheets

High Floor Double Room,Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Double Room, Non Smoking

1 bedroom, desk, free WiFi, bed sheets

Economy Double Room, Non Smoking

8.6 out of 10
Excellent
(11 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for High Floor Corner Twin Room,Non Smoking

High Floor Corner Twin Room,Non Smoking | 1 bedroom, desk, free WiFi, bed sheets

High Floor Corner Twin Room,Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Economy Double Room, Smoking

1 bedroom, desk, free WiFi, bed sheets

Economy Double Room, Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for High Floor Single Room,Non Smoking

High Floor Single Room,Non Smoking | 1 bedroom, desk, free WiFi, bed sheets

High Floor Single Room,Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Renewal Double Room, Non Smoking

Renewal Double Room, Non Smoking | 1 bedroom, desk, free WiFi, bed sheets

Renewal Double Room, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room, Smoking

1 bedroom, desk, free WiFi, bed sheets

Single Room, Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Single Room, Non Smoking

1 bedroom, desk, free WiFi, bed sheets

Single Room, Non Smoking

8.0 out of 10
Very good
(10 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for High Floor EconomyDouble Room,Non Smoking

High Floor EconomyDouble Room,Non Smoking | 1 bedroom, desk, free WiFi, bed sheets

High Floor EconomyDouble Room,Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Renewal Single Room, Non Smoking

Renewal Single Room, Non Smoking | 1 bedroom, desk, free WiFi, bed sheets

Renewal Single Room, Non Smoking

  • 16 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Renewal Deluxe Twin Room, Non Smoking

Renewal Deluxe Twin Room, Non Smoking | 1 bedroom, desk, free WiFi, bed sheets

Renewal Deluxe Twin Room, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 2 Single Beds

Twin Room Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for J Floor Twin Room Non Smoking

1 bedroom, desk, free WiFi, bed sheets

J Floor Twin Room Non Smoking

  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

Single Room Smoking

  • Sleeps 1
  • 1 Double Bed

View all photos for Single Room Non-Smoking

1 bedroom, desk, free WiFi, bed sheets

Single Room Non-Smoking

  • Sleeps 1
  • 1 Double Bed

View all photos for Corner Twin Room Smoking

Combined shower/bathtub, free toiletries, hair dryer, slippers

Corner Twin Room Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for J Floor Corner Twin Room Non Smoking

1 bedroom, desk, free WiFi, bed sheets

J Floor Corner Twin Room Non Smoking

  • Sleeps 2
  • 2 Single Beds

Double Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Double Room Smoking

1 bedroom, desk, free WiFi, bed sheets

Economy Double Room Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for J Floor Single Room Non-smoking

1 bedroom, desk, free WiFi, bed sheets

J Floor Single Room Non-smoking

  • Sleeps 1
  • 1 Double Bed

View all photos for J Floor Economy Double Room Non-smoking

1 bedroom, desk, free WiFi, bed sheets

J Floor Economy Double Room Non-smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for J Floor Double Room Non Smoking

1 bedroom, desk, free WiFi, bed sheets

J Floor Double Room Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Economy Double Room Non-Smoking

1 bedroom, desk, free WiFi, bed sheets

Economy Double Room Non-Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Smoking

1 bedroom, desk, free WiFi, bed sheets

Double Room Smoking

  • Sleeps 2
  • 1 Queen Bed

Double Room

  • Sleeps 2
  • 1 Queen Bed

Twin Room Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Corner Twin Room Non smoking

Combined shower/bathtub, free toiletries, hair dryer, slippers

Corner Twin Room Non smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Corner Twin Room

Combined shower/bathtub, free toiletries, hair dryer, slippers

Corner Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for J Floor Triple Room Non Smoking

1 bedroom, desk, free WiFi, bed sheets

J Floor Triple Room Non Smoking

  • Sleeps 3
  • 3 Single Beds

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About this property

Hotel JAL City Nagano

Hotel with a restaurant, near Zenko-ji Temple
A restaurant, a bar/lounge and self parking are available at this hotel. WiFi in public areas is free. Additionally, a business centre, a meeting room and dry cleaning are on-site.
Hotel JAL City Nagano offers 242 air-conditioned accommodations with complimentary slippers and a hairdryer. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bidets and complimentary toiletries.

This Nagano hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they enjoy the overall property condition at Hotel JAL City Nagano. During your stay, you're just a quick walk from Saisho-in Temple. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes bicycles to rent
  • Just a 3-minute drive from Zenko-ji Temple and a few minutes from Nagano Prefectural Shinano Art Museum
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available.

Public spaces have free WiFi and wired Internet. Hotel JAL City Nagano also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.
スカイレストラン白馬 – On-site buffet restaurant. Reservations are required.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (JPY 1,000 per night)
  • Parking on site (JPY 1,000 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 2,200 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • スカイレストラン白馬

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair-accessible path to lift

More

  • 16 floors
  • Banquet hall
  • Built in 2005

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels
  • Pay films

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2200 per person
  • Self-parking fee: JPY 1000 per night
  • Nearby parking fee: JPY 1000 per night (820 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Jal City Nagano
Jal City Nagano

Hotel JAL City Nagano Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 396 out of 959 reviews
Rating 8 - Good. 384 out of 959 reviews
Rating 6 - Okay. 147 out of 959 reviews
Rating 4 - Poor. 26 out of 959 reviews
Rating 2 - Terrible. 6 out of 959 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, property conditions & facilities
Easy access - 5 minute walk to the train station, 15-20 min walk to the Senso-ji temple. Clean and all toiletries you might want. Breakfast pretty good, with great views of the city
Stayed 2 nights in Apr 2025

10/10 Excellent

Ritchie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nagano JAL is great

Very comfortable. Very convenient and decent space
Stayed 3 nights in Apr 2025

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

James, Fort Worth

Stayed 3 nights in Mar 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Breakfast was fabulous. Lots of variety and the best view in the city.
Stayed 2 nights in Mar 2025

6/10 Okay

Ramesh

Travelled with family and small children
Disliked: Property conditions & facilities
One should avoid this property if traveling by car or having dietary restrictions, as it falsely claims to have parking availability. I would never have chosen it without JAL name on it. However, the receptionist at the check-in desk did help secure parking for an additional charge, which was a relief after a long ski and drive.
Stayed 1 night in Feb 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant is on the top floor with spectacular views. But the variety and quality of breakfast buffet was by far the best I have yet had! Seriously!
Stayed 1 night in Feb 2025

10/10 Excellent

Raymond

Travelled with partner
Convenient, clean. Great breakfast buffet
Stayed 6 nights in Feb 2025

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable sizeable rooms

Super quick and efficient check in combined with good sized comfortable rooms. Buffet was plentiful and the station just a few minutes walk away. Very happy
Stayed 1 night in Feb 2025

10/10 Excellent

riwut

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room and good location.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kristine

Stayed 1 night in Feb 2025

10/10 Excellent

Kazuyo

Liked: Cleanliness
One issue was that there was wet area of the carpet close to the bed.
Stayed 1 night in Oct 2024

10/10 Excellent

Sasitorn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
โรงแรมดี มีที่จอดรถฟรี ห้องสะอาด ไม่เล็กเกินไป อุปกรณ์ครบครัน ห้องที่จองมีน้ำเปล่า น้ำหวาน และเบียร์ให้ฟรีด้วย (ขึ้นอยู่กับประเภทห้องที่จอง) แต่ไม่มีห้องออนเซ็นนะคะ
Stayed 3 nights in Dec 2024

10/10 Excellent

Alessandro, Ingleburn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for just one night but the hotel was clean, staff was great and area is great. No complaints
Stayed 1 night in Jan 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel, close to the station. Very walkable area.
Stayed 1 night in Jan 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Dec 2024

10/10 Excellent

Yufei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel, very clean, offered so many washing stuff to use in hotel room (face cleaner, face oil etc), will definitely visit again in the future!!
Stayed 1 night in Jan 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean, modern, welcoming hotel with an excellent breakfast and great staff
Stayed 2 nights in Jan 2025

6/10 Okay

Michael

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avarage

The stay was okay. Clean room, decent location, but nothing stood out. Fine for a short stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice clean and convenient.

A great location 15min walking distance to Jr Station. Very nice and clean. Plenty of drink bending machine, cup noodles and coin laundry downstairs. We skipped breakfast service and opted for outside instead. Thoroughly recommended.
Stayed 4 nights in Dec 2024

10/10 Excellent

Yutaka

Liked: Cleanliness, staff & service, property conditions & facilities
Short stay and convenient.
Stayed 1 night in Nov 2024

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel at Nagoya

The check-in was fast and easy. There is specific parking lot allocated for guests during the stay so you park at the same spot until you leave. Near eateries ans convenient stores. The room was big and clean. Good price and hotel for those visiting Nagoya.
Stayed 2 nights in Oct 2024

4/10 Poor

Hideko

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We were greeted by very cold front desk with little personality. Did not feel welcomed. Our room and floor freaked with cigarette and they told me that there is no other room. I asked them to comp breakfast but politely told they can’t do that. This evening staff was trying to help but his hands were tied. The management needs to step up at this point. Restaurant staff was very professional and made us feel very welcomed. I spend 30 year as a GM of hospitality business in US and this is not acceptable. Do something to make guest feel welcome is a must! JAL should make a note of this and check out this out dated property.
Stayed 3 nights in Oct 2024