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Best Western Plus Hotel Plaza

4.0 star property

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Photo gallery for Best Western Plus Hotel Plaza

Enjoy a leisurely breakfast on the terrace with a city view.
Relax in style with comfortable seating and a spacious waiting area featuring a large mirror and modern decor.
Indulge in a variety of fresh breads and baked goods at our buffet, set against a stunning view.
Welcome to our hotel lobby, featuring a sleek reception desk and comfortable seating area with a bench.
Relax in a spacious room with a large bed, flat-screen TV, and desk area.

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Pet-friendly
  • Laundry

Explore the area

Map
Piazza Principe Umberto I, 23, Naples, NA, 80142
  • Port of Naples
    ‪20 min walk‬
  • Molo Beverello Port
    ‪2 min drive‬
  • Via Toledo
    ‪3 min drive‬
  • Naples (NAP-Naples Intl.)
    ‪5 min drive‬

Room options

View all photos for Superior Room, 2 Single Beds

1 bedroom, minibar, in-room safe, desk

Superior Room, 2 Single Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, Multiple Beds, Terrace

Junior Suite, Multiple Beds, Terrace | 1 bedroom, minibar, in-room safe, desk

Junior Suite, Multiple Beds, Terrace

  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed

8.0 out of 10
Very good
(18 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | 1 bedroom, minibar, in-room safe, desk

Family Room, Multiple Beds

  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Superior Room, Multiple Beds

1 bedroom, minibar, in-room safe, desk

Superior Room, Multiple Beds

7.4 out of 10
Good
(8 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Standard Room, 1 Double Bed (Bed is French Bed)

Standard Room, 1 Double Bed (Bed is French Bed) | 1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Double Bed (Bed is French Bed)

8.8 out of 10
Excellent
(6 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

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About this property

Best Western Plus Hotel Plaza

Hotel with a rooftop terrace, a short walk to Spaccanapoli
A 24-hour fitness centre, a bar/lounge and a rooftop terrace are available at this hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and 24-hour room service.
Best Western Plus Hotel Plaza offers 57 accommodations with minibars and a safe. Rooms open to balconies. 32-inch LCD televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers.

This Naples hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Best Western Plus Hotel Plaza. During your stay, you're just a quick walk from Spaccanapoli. Enjoy features like free WiFi in public areas, plus a 24-hour gym and a bar.
  • Free WiFi and wired Internet
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • 7 minutes by foot from Spaccanapoli and a 3-minute drive from Via Toledo
  • Airport shuttle service available for a fee
  • Dogs welcome free of charge
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1076 square feet (100 square metres) and includes conference space. A 24-hour fitness centre, a rooftop terrace, and multilingual staff are also featured at the business-friendly Best Western Plus Hotel Plaza. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Naples hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.
24-hour room service is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (EUR 20 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 10 for adults and EUR 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 10 for adults and from EUR 10 for children
  • Airport shuttle fee: EUR 30 per vehicle (one-way)
  • Covered self-parking fee: EUR 20 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Best Western Plus Hotel Plaza offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Best Western Hotel Plaza Hotel
Best Western Hotel Plaza Naples
Best Western Plaza Naples
Best Western Hotel Plaza Naples
Best Western Hotel Plaza Hotel Naples

Best Western Plus Hotel Plaza Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 137 out of 670 reviews
Rating 8 - Good. 274 out of 670 reviews
Rating 6 - Okay. 163 out of 670 reviews
Rating 4 - Poor. 62 out of 670 reviews
Rating 2 - Terrible. 34 out of 670 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

igor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad servicr
Stayed 5 nights in Apr 2025

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Naples was good

Loved it and great location
Stayed 2 nights in Apr 2025

10/10 Excellent

olufemi

Stayed 2 nights in Mar 2025

8/10 Good

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 3 nights in Mar 2025

6/10 Okay

wagish

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice and renovated, but lock did not work on door.
Stayed 2 nights in Feb 2025

10/10 Excellent

Valeria

Travelled with family
The hotel is great. The staff top. Clean and efficient. Just the water at the shower was not good enough.
Stayed 1 night in Jan 2025

6/10 Okay

April

Travelled with family
Liked: Cleanliness, staff & service
Property was fine, not sure I would stay again. Area around hotel appeared a little rough, not sure it was unsafe as much as the streets were dirty with many locals hanging around. It is a 5 min walk to Termini and there are many restaurants very close by. We went on 2 tours and the meeting point was at a hotel that was a short 10 min walk. Location was convenient. Staff was helpful. Rooms were small and dark, and did not get much daylight. For the price and the amount of time we spent in the room it worked out well.
Stayed 3 nights in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Tyler

Stayed 2 nights in Oct 2024

8/10 Good

Salvador

Liked: Cleanliness
Room was updated and clean. Closeness to train station was a plus.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Steve

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice part of town. Quieter than downtown.
Stayed 2 nights in Sep 2024

10/10 Excellent

Colm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop was very nice, breakfast excellent
Stayed 1 night in Sep 2024

10/10 Excellent

Lisa, Dartmouth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we were driving to the hotel, we were not sure it was in a great spot for us as the area round. It seemed a little bit sketchy. However, the hotel was beautiful and we were very happy there and would definitely recommend staying there. We did find a restaurant around the corner close to the Train station, which had some great food
Stayed 1 night in Sep 2024

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station.
Stayed 1 night in Sep 2024

10/10 Excellent

HEIDI

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2024

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property, attentive and welcoming staff
Stayed 2 nights in Sep 2024

4/10 Poor

Rosary

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Terrible neighborhood
Stayed 2 nights in Aug 2024

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awful area. Hotel is ok.
Stayed 1 night in Jul 2024

10/10 Excellent

Cassidy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly! Went out of their way to become our friends and give next-level service.
Stayed 1 night in Jun 2024