4/10 Huono
WENDY
Matkusti perheen kanssa
10.11.2025
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Construction everywhere, including our balcony. Staff completely unresponsive and didn't care. Blasting music with nowhere quiet on the property. Room was not ready after check-in time, no reason given, no approximate time provided. When we did get keys, four men were working in the room. At 10pm we entered the room to find a worker who spoke no English. When we managed to push aside the furniture on the balcony and get out the door, it was filthy and covered with construction debris. This was never cleaned during our entire stay. One morning the workers climbed off of the scaffolding onto the balcony and started working. We needed the sofa bed, but no bedding was provided. After multiple requests, someone knocked on the door and handed me a brown paper bag with sheets. So for over one thousand dollars a night, I was making the bed. When we finally fell asleep in spite of the blaring music, we received a call asking if we had received the sheets! The sofa bed was never put back together during our entire stay, so renting the suite so that we would have a sofa to sit on was useless. I booked a massage at the Spa, only to arrive and be told that my appointment wasn't at that time, in spite of confirmation messages and a phone call that morning. I could go on, but will just say, it's a beautiful facility, it's a shame that it's run so, so poorly!
WENDY
Yöpyi 4 yötä marraskuussa 2025