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Holiday Inn Express North Conway by IHG

2.5 star property

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Front of property – evening/night

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
1732 White Mountain Hwy, North Conway, NH, 03860
  • Place, Northway Plaza Shopping Center
    ‪6 min walk‬
  • Place, Settlers' Green Outlet Village
    ‪6 min walk‬
  • Place, M&D Playhouse
    ‪7 min walk‬
  • Airport, Fryeburg, ME (FRY-Eastern Slopes Regional)
    ‪25 min drive‬

Room options

Standard Room, 1 King Bed, Accessible (Communications, Mobility)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, Accessible (Communications)

  • Sleeps 4
  • 2 Double Beds OR 2 Queen Beds

Standard Room, Accessible (Communications, Mobility)

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Standard Room, 2 Queen Beds

  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room

  • 21 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Room

  • 21 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Suite, 1 Bedroom, Jetted Tub

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Jetted Tub

  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, Roll-in Shower (Communications, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

Suite, 2 Queen Beds

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed

  • 25 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Holiday Inn Express North Conway by IHG

Hotel in North Conway with free breakfast and 24-hour business centre
This hotel features an indoor pool, a snack bar/deli and a 24-hour business centre. Free weekday breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and laundry facilities are on-site.
Holiday Inn Express North Conway by IHG offers 78 accommodations with a safe and free newspapers. Beds feature pillowtop mattresses. Televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This North Conway hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the free breakfast at Holiday Inn Express North Conway by IHG. During your stay, you're just a quick walk from Saco River. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served on weekdays
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • Guests speak favourably about the breakfast and the clean guestrooms
  • 7 minutes by car from Cranmore Mountain Resort and 12 minutes from White Mountain National Forest
There's a snack bar/deli on site. Free breakfast is served on weekdays. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. An indoor pool, a terrace, and a vending machine are also featured at the business-friendly Holiday Inn Express North Conway by IHG. Free self parking is available.
Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available on weekdays 6:00 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Indoor pool
  • Ski storage

Family friendly

  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Handrails in stairways
  • In-room roll-in shower
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 27 August 2025 to 31 December 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Express North Conway
Holiday Inn Express North Conway
Holiday Inn Express North Conway Hotel North Conway
Holiday Inn North Conway
North Conway Holiday Inn
Holiday Inn Express North Conway Hotel

Holiday Inn Express North Conway by IHG Reviews

Reviews

6.8
Rating 10 - Excellent. 274 out of 1000 reviews
Rating 8 - Good. 243 out of 1000 reviews
Rating 6 - Okay. 200 out of 1000 reviews
Rating 4 - Poor. 158 out of 1000 reviews
Rating 2 - Terrible. 125 out of 1000 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn

Stayed 2 nights in Aug 2025

4/10 Poor

Shirley

Stayed 1 night in Aug 2025

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was so disgusting that our family made the decision to leave our stay after one day even though we knew we would be losing money for the days we had already paid for. The room smelt like wet dogs, the bedding was filthy, the hallways were litered with trash. The shower was so bad we refused to shower while here. And, the pool area looked almost abandoned with no cleaning of the pool or patio area. I would not recommend anyone staying here.
Stayed 2 nights in Aug 2025

8/10 Good

CRISTINA, Foxboro

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. The room was clean but outdated and the bathroom smelled like humidity (shower curtain).
Stayed 1 night in Aug 2025

8/10 Good

Charlotte

Travelled with family
Liked: Staff & service, amenities
Stayed 3 nights in Aug 2025

2/10 Terrible

Kristina

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is disgusting. Nobody notified me that the property would be under construction. The exterior is Tyvek, boarded up windows, chipped paint. The inside is worse. The air in the room is mildewy. The toilet hadn't been cleaned in ages and was so disgusting, everything was dirty. There was mold on the bathroom ceiling. Obvious HVAC issues. When I brought up the cleanliness of the room to the front desk manager, she didn't care and was unwilling to help me. She told me the head of housekeeping was gone for the night and nobody could clean the room until the following day. She wouldn't even take my name or room number. She refused to give a refund, and I disputed it with Expedia and was refunded one of two nights. We didn't stay there. We couldn't. Don't waste your money. Spring a little more and go down the street to Cambria.
Stayed 2 nights in Aug 2025

10/10 Excellent

Priyanka

Liked: Staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Jul 2025

4/10 Poor

Stacey

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel was being remodeled and it definitely needed updating! Bathrooms outdated and floors cracked, tub cracked and old. Smelly rooms. The hotel should have closed down or closed the floors they were renovating. Definitely wouldn’t have stayed here if we saw the condition it was in.
Stayed 1 night in Aug 2025

6/10 Okay

Aaron

Liked: Staff & service
Bathroom was in desperate need of repair!
Stayed 2 nights in Jul 2025

6/10 Okay

Christine

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
.
Stayed 3 nights in Jul 2025

8/10 Good

Beth

Travelled with group
Liked: Cleanliness, staff & service, room comfort

7 out of 10

The staff is awesome and friendly and helpful. They are undergoing renovations so it wouldn't be fair to say it wasn't clean, it was, but there were a few things that I hope they include as the reno continues. The tub was worn and chipped. The bathroom door didn't close all the way. The controls for the AC didn't work. (The room was cool thankfully but we were unable to adjust it), phone is broken and all of the easily accessible outlets (at the bases of the lamps) were too loose to grip the plugs so had to move the nightstand to get an outlet to charge my phone. The TV remote was useless, all you could do was scan up and down, the guide button and channel numbers didn't work, it was weird. The pool was nice and clean, plenty of towels and a small outdoor area with some shade. Only 3 of the 8 or 9 jets in the spa were working. Breakfast was surprisingly good, lots of hot and cold choices and the coffee is amazing. Oh, the beds are super clean and comfortable. Overall for me I'd give it a 7 out of 10, but they'll be even better with the full renovation. 😁
Stayed 2 nights in Jul 2025

2/10 Terrible

Timothy Charles

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Accommodations were atrocious. Cobwebs - peeling paint on the ceiling - refrigerator compressor loud enought to wake me up at night. Peeling lamination on furniture. Broken and cracked tile in bathroom. Sheets not changed. Peeling wallpaper. Heater vent rusted. Have pictures to back up these allegations. At over $200 a night this was a disaster.We belong to the Holiday Inn club was told to contact jennifer.cosentino@stayatchoice.com have not contacted her yet. Very disappointed in IHG Brand at this point. We don't very often complain but this was absurd.
Stayed 2 nights in Jul 2025

6/10 Okay

Gregory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Nicole

Liked: Staff & service
Stayed 1 night in Jul 2025

6/10 Okay

Jeffrey

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Read the comments regarding their big renovation. Mold on the ceilings, getting locked out of room requiring the staff to reprogram Our keys 6 times in 3 days! Free Breakfast was great, staff were kind and friendly! Pool was great for the grandkids! Downside construction staff sitting near the entrance doors smoking and swearing! Over all stay OK! IHG didn’t plan very well consider the occupancy was high because July is a big vacation week! I checked the IHG WEBSITE and they had no vacancies at this Holiday inn! I had to book at EXPEDIA.com
Stayed 2 nights in Jul 2025

10/10 Excellent

Todd

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the convenient location to North Conway and Storyland, which was the reason for our stay. It was clean and the staff were friendly and helpful. Downside was lack of quiet. We were on the first floor and could hear lots of running and footsteps above us. Also, the breakfast area is small for the number of guests. We got there at opening, so we were fine, but many guests were waiting for a table to open up.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lisa

Stayed 1 night in Jul 2025

6/10 Okay

Kyle

Stayed 1 night in Jul 2025

2/10 Terrible

Thiatyra

Disliked: Cleanliness, property conditions & facilities
Terrible experience
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

Bahaa

Stayed 3 nights in Jun 2025

4/10 Poor

Tracy

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Construction going on. We finally got a room after 3 other attempts. Someone was in room 1 and 3. Room 2 was not made up, dirty!
Stayed 2 nights in Jun 2025

6/10 Okay

Sushrut

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities

does the job but desperate for renovations

I've stayed here before in years past. It is convenient and does the job. However this hotel is in desperate need of renovation and cosmetic repair. Paint chipped off the wall, water stains on the ceiling. Old carpet that is stained. There are several options for accommodation in the area, so I'm surprised that they have not cleaned up their hotel to compete as there is a LOT of competition in the area. The staff was amazing and friendly, and made us feel at home.
Stayed 1 night in Jun 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room and breakfast!
Stayed 1 night in Jun 2025