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Canopy by Hilton West Palm Beach Downtown

4.0 star property

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Photo gallery for Canopy by Hilton West Palm Beach Downtown

2 restaurants, breakfast served
Outdoor pool
1 bedroom, premium bedding, in-room safe, desk
2 restaurants, breakfast served
1 bedroom, premium bedding, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Bar
  • Parking available
  • 24/7 front desk

Explore the area

View in a map
380 Trinity Place, West Palm Beach, FL, 33401
  • Place, CityPlace
    ‪3 min walk‬
  • Place, Palm Beach County Convention Center
    ‪7 min walk‬
  • Place, Clematis Street
    ‪9 min walk‬
  • Airport, West Palm Beach, FL (PBI-Palm Beach Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed

9.6 out of 10
Exceptional
(20 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Corner

10.0 out of 10
Exceptional
(12 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 74 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible (Hearing)

9.4 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Balcony (3-Room)

Suite, Balcony (3-Room) | View from room

Suite, Balcony (3-Room)

10.0 out of 10
Exceptional
(1 review)
  • 92 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 2 King Beds

View all photos for Room, 2 Queen Beds

View from room

Room, 2 Queen Beds

8.6 out of 10
Excellent
(29 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds, Balcony

8.0 out of 10
Very good
(2 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

View from room

Room, 2 Queen Beds, Accessible (Hearing)

9.6 out of 10
Exceptional
(8 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(7 reviews)
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 74 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub (Mobility)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Canopy by Hilton West Palm Beach Downtown

Hotel with 2 restaurants, 5-minute walk to CityPlace
2 restaurants, an outdoor pool and a health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace and a 24-hour business centre are on-site. Housekeeping is available on request.
Canopy by Hilton West Palm Beach Downtown offers 150 air-conditioned accommodations with espresso makers and a safe. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

A health club and complimentary bicycles are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Canopy by Hilton West Palm Beach Downtown's great location. During your stay, you're just a quick walk from CityPlace. Free WiFi in public areas, 2 restaurants and an outdoor pool are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • On-site recreation includes a gym and complimentary bicycles
  • Guests have great things to say about the helpful staff and the location
  • Just a 5-minute walk from CityPlace and 8 minutes on foot from Palm Beach County Convention Center
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Canopy by Hilton West Palm Beach Downtown offers its guests an outdoor pool, a health club, and complimentary bicycles. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 3069 square feet (285 square metres) and includes conference space. A rooftop terrace, gift shops/newsstands, and a front desk safe are also featured at the business-friendly Canopy by Hilton West Palm Beach Downtown. Parking is available for a fee.

This 4-star West Palm Beach hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
Banter Restaurant – This restaurant only serves breakfast. Guests can enjoy drinks at the bar.
Treehouse Lounge & Bar – On-site lobby lounge. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Secured, covered valet parking on site (USD 38 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 40 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Banter Restaurant
  • Treehouse Lounge & Bar

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3,069 square feet of conference space
  • Meeting rooms

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2020
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay, plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 33.90 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 per person
  • Valet parking fee: USD 38 per day (in/out privileges)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Canopy By Hilton West Palm
Canopy West Palm Beach Downtown
Canopy by Hilton West Palm Beach Downtown Hotel
Canopy by Hilton West Palm Beach Downtown West Palm Beach
Canopy by Hilton West Palm Beach Downtown Hotel West Palm Beach

Reviews

Canopy by Hilton West Palm Beach Downtown Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 614 out of 869 reviews
Rating 8 - Good. 128 out of 869 reviews
Rating 6 - Okay. 59 out of 869 reviews
Rating 4 - Poor. 30 out of 869 reviews
Rating 2 - Terrible. 38 out of 869 reviews

Reviews

10/10 Excellent

Lashe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Adam

Stayed 1 night in Aug 2025

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Last couple times I was there they had DJs etc at the pool and bar area at the rooftop.. They close the pool early and the guests cannot use it. It is dominated by people who are not even hotel guests there. Then the music at the bar and lounge area is so loud is ridiculous Plus you cannot find a seat by the pool during that time
Stayed 2 nights in Aug 2025

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

I booked this hotel last minute. It was a great choice due to location and amenities available. It was very clean and modern. There was a conference being held that weekend but that did not inhibit traffic or wait times for anything.
Stayed 1 night in Aug 2025

10/10 Excellent

Susan M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Jerry

Travelled with partner
Everything
Stayed 1 night in Aug 2025

10/10 Excellent

Yamith

Stayed 1 night in Jul 2025

10/10 Excellent

Yaritza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and staff was amazing. Excelent location with rooftop bar and pool. We had a great time.
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Stayed 1 night in Aug 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was amazingly comfortable.
Stayed 1 night in Aug 2025

2/10 Terrible

Olesya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has really gone downhill in recent years. The property looks dirty, and the staff—especially the manager, Jasen, was very rude. The neighbors next door started partying at 3 AM and didn’t stop until 7 AM, so it was a sleepless night. When I called the front desk to complain, manager Jasen told me, “Don’t come next time.” I’ve never heard anything like that from hotel staff before. On top of that, they don’t provide synthetic bedding and offer no services in the evening. The hotel feels more like a party house, with noise and disturbances all night long. I will definitely choose a different hotel next time I’m in this city.
Stayed 1 night in Jul 2025

8/10 Good

Gillian

Liked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

Velarie, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dylan and Jurgita at the front desk were amazing and super responsive during our stay! Definitely would love to stay here again when we come back to West Palm Beach.
Stayed 3 nights in Jul 2025

8/10 Good

Aimee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
the hotel was under staffed from the pool area to the restaurant
Stayed 2 nights in Jul 2025

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked for the weekend to celebrate our anniversary and our stay was top shelf. Hotel is classy with a contemporary, green vibe. Loved the bar and well made drinks at happy hour. Breakfast was expensive. The Treetop and roof pool area was inviting and even though we were here in July there's a nice breeze with comfy shaded cabanas. The staff was attentive and friendly. Highly recommend.
Stayed 1 night in Jul 2025

10/10 Excellent

Paul

Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jul 2025

10/10 Excellent

Tracy, Pembroke Pines

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This property was beautiful and Bernald was amazing accompanying and customer service oriented. I booked my stay but it was too far from proximity to the area I needed to be so i couldn’t stay but I will certainly be back. Hotel was impressive.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean, beautiful, and the staff was excellent throughout our stay. I did run into one issue I had arranged via chat with the hotel to have my EV charged while using valet, since I was on a tight schedule the next morning. Unfortunately, the car wasn’t charged as requested. However, the team responded quickly and professionally by crediting the valet fee, which I appreciated. The valet charge was $55, which feels a bit steep (not sure if that’s the standard). That said, everything else from the pool to the room to the overall servicewas top-notch. I’d absolutely stay here again.
Stayed 1 night in Jul 2025

6/10 Okay

Lindsay

Travelled with group
Disliked: Cleanliness
I had higher expectations for this hotel based on the many glowing reviews, but unfortunately, my experience fell short. I arrived around 9:45 PM after a long day of travel, only to be given a room that was clearly not cleaned—bed linens were piled on the desk, beer bottles were scattered on the floor, and the room was in an overall filthy condition. To their credit, the front desk staff was apologetic and courteous. They quickly issued a new room and offered two complimentary breakfast vouchers as an apology. The next morning, I ordered the avocado toast, which consisted of a single piece of bread topped with one egg and a scoop of guacamole. I added a berry smoothie, which somehow cost an additional $9—even with the $30 breakfast voucher. The toast came with a side of fruit, which unfortunately had hair in it. My companion ordered a side of bacon that never arrived, and we had to call the front desk to have it brought up. The second room was an improvement, but not without issues—there were multiple hairs on the bed sheets. I’m hoping they were left behind by the housekeeping staff and not previous guests. Another downside: this hotel does not offer parking. Your only options are $44 per night valet service or finding street parking nearby. Overall, I wouldn’t recommend this property based on my experience.
Stayed 2 nights in Jul 2025

10/10 Excellent

Briana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

kristin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
What a wonderful place. The staff are exceptional. We totally enjoyed being able to walk to everything.
Stayed 3 nights in Jun 2025

10/10 Excellent

Noreen, Shoreham

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such an amazing stay. The property was beautiful. It was my birthday and they gave me a better room and a bottle of wine
Stayed 1 night in Jul 2025