4/10 Huono
Joseph
Liikematkailija
13.2.2026
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
I travel to the Tampa area about twice a month for business and recently began staying at Innisbrook Resort. My wife usually joins me so she can enjoy the golf, spa, and restaurants while I’m working.
Our first stay was excellent. The staff was warm, welcoming, and incredibly accommodating—especially the shuttle drivers, who kindly assisted my wife with her golf clubs. We truly felt we had found the perfect place for our regular visits.
Unfortunately, our most recent stay was a very different experience. While the front desk and restaurant teams remained wonderful, the shuttle drivers were noticeably rude and seemed unhappy to assist my wife with her clubs. This change in attitude significantly affected her experience.
She shared her concerns with the front desk manager during the stay, and I attempted to do the same at checkout. Disappointingly, no manager came out to speak with me, and we received no follow-up or apology.
Because our first visit was so positive, this was especially discouraging. We hope this was an isolated incident, as we would like to continue staying here. However, the lack of response from management leaves us uncertain.
Joseph
Yöpyi 3 yötä helmikuussa 2026
