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Occidental at Xcaret Destination - All Inclusive

4.0 star property
VIP Access

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Exterior
Creator video
7 outdoor pools, pool loungers, lifeguards on site
1 bedroom, premium bedding, down duvets, free minibar
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Parking included

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Royal Suite (Level)

Royal Suite (Level) | 1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

8.6 out of 10
Excellent
(18 reviews)
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down duvets, free minibar

Junior Studio Suite

7.8 out of 10
Good
(46 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(63 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room

8.0 out of 10
Very good
(402 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(42 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.4 out of 10
Very good
(29 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(8 reviews)
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
At Occidental at Xcaret Destination - All Inclusive, spend the day on the private white sand beach where you can enjoy snorkelling. Then return for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The free breakfast at Occidental at Xcaret Destination - All Inclusive gets good marks from our customers. During your stay, you'll be within walking distance of Xcaret Eco Theme Park. Features include free WiFi in public areas and free self-parking, plus 7 outdoor pools.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy seafood at El Pescador, one of the property's 11 restaurants and 11 bars/lounges
  • Take a swim in the 7 outdoor pools
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a gym
  • Guests like the bar and breakfast
  • Just a 4-minute drive from Xplor Theme Park and a few minutes from Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities such as a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness centre and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
El Pescador – This theme restaurant specialises in seafood and only serves dinner. Reservations are required.
Steak House – This steakhouse only serves dinner. Reservations are required. Open daily.
Los Olivos – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
D Oriental – This theme restaurant specialises in sushi and only serves dinner. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis racquets
Children's club

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Grocery/convenience store
  • In-room cot
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.83 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 2625 out of 5071 reviews
Rating 8 - Good. 1159 out of 5071 reviews
Rating 6 - Okay. 691 out of 5071 reviews
Rating 4 - Poor. 327 out of 5071 reviews
Rating 2 - Terrible. 269 out of 5071 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Michael, Newcastle

Travelled with partner
Liked: Cleanliness, staff & service
Property and resort is absolutely beautiful overall. They just meed to work on some important issues. The rooms (mainly washrooms) are very dated and in rough shape. Sliding doors to balconies don't lock, yet are so stuff to open you don't really need to worry. Royal Club had very poor service around the pool, towels not cleaned up and not enough towels for people. Drink service around the pool was very infrequent if at all, faster to go to the restaurant bar. Hours for restaurants listed on the website are completely inaccurate and there is no way of receiving any accurate information. Our jacuzzi tub had rusty water and a lot of sediment, that and it was extremely old. One very wrong thing is that they don't replace your coffee cups and glasses at all, they are simply wiped out with a rag. Who knows where that rag has been. One of the pictures attached is a coffee cup after it was wiped out!!
Stayed 10 nights in Sep 2025

4/10 Poor

Josue

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I don’t know if it’s because it’s low season but staff was not helpful, when you wanted to get food at the buffets they always “ran out” of the good stuff and the good restaurants don’t open everyday.
We had issues with AC
Good pools
Beach
Stayed 4 nights in Sep 2025

10/10 Excellent

Lorena

Stayed 3 nights in Sep 2025

10/10 Excellent

Jack Harris, aurora

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Staff was wonderful!
Stayed 8 nights in Sep 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

8/10 Good

Mandi V

Stayed 7 nights in Aug 2025

6/10 Okay

Luis

Liked: Staff & service
Pools full of mold
Stayed 7 nights in Sep 2025

8/10 Good

Antonio Aguilera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We had a nice time, the only thing i would make some improvement is the food. I believe the hotel can do better with the buffet food. I found myself not liking anything. I know is mexico, but people from all over the world travel there so a variety of food would be nice and that actuallt taste good.
Stayed 7 nights in Sep 2025

10/10 Excellent

Alma

Stayed 4 nights in Sep 2025

8/10 Good

alicia, Nanaimo

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed for 6 nights. Pros: Walkable, lots to do in terms of activities, staff was polite and helpful, multiple areas to eat/drink, close to xcaret park. Tons of animal sightings, place is physically beautiful. You could rent sports equipment, snorkel, go to the spa ($$), participate in dance lessons, workouts, etc. Cons: The shower was finicky, the room smelled musty until we aired it out, some places only open occasionally or closed early. We didn't get a welcome tour (maybe because we arrived too late? 7pm?) so there was some exploring we had to do to find out where to go/what was open. Food was consistent at all buffets, with small variability. It wasn't top tier but there was always something to eat. When you book you get some options to book vouchers for the a la carte restaurants. We chose El Pescador (2/5) and La Hacienda (4/5). Pretty sure my travel buddy got food poisoning from El Pescador, and it was the poorest service we received. La Hacienda was friendly and the food was nice. Service was great. I would 100% come here again. :)
Stayed 6 nights in Sep 2025

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very good place ti stay
Stayed 7 nights in Sep 2025

8/10 Good

Crescencio

Disliked: Staff & service
I
Stayed 3 nights in Jan 2024

8/10 Good

Carmen Milena

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

6/10 Okay

Virginia

Travelled with family
Liked: Cleanliness
This hotel is nice, everyone is very friendly. I was only there for 3 days. I wanted to make a reservation for the a la carte restaurants and they were all already booked. I think they should have more availability. Also, the 2 buffets that have all the hot food are practically cold. I didn't like that at all. —- Este hotel es bonito, todos son muy amables. Solo estuve allí tres días. Quería reservar en los restaurantes a la carta y ya estaban todos llenos. Creo que deberían tener más disponibilidad. Además, los dos buffets con comida caliente están prácticamente fríos. No me gustó nada.
Stayed 3 nights in Sep 2025

8/10 Good

Delois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly property with a relaxed feel. Animals freely roaming had a safari vibe. The hotel is spacious and everything is spread out so we utilized the shuttle a lot. It takes you all around the property to different restaurants and the beach. The food was okay. We stayed in the Royal section which had private pools and restaurants but that's about it. I think I would pass on that experience my next go round. Avoid the people pushing the time share presentation it's a waste of time.
Stayed 4 nights in Jul 2025

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice site seeing.
Stayed 6 nights in Jun 2025

6/10 Okay

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was beautiful colorful open concept man made beach great. The only thing that wasn’t great was the food especially for dinner.
Stayed 7 nights in Sep 2025

10/10 Excellent

Nanette C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful perfect price spoke fire service
Stayed 2 nights in Aug 2025

8/10 Good

Dominga Lorena Duran de

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo
Stayed 5 nights in Sep 2025

8/10 Good

Timothy Paul, Houston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Easy access to Xcaret park , clean but we had a few issues with our room , door had bad hinges and safe had to be fixed, but overall not many complaints. We might go again someday
Stayed 4 nights in Jul 2025

10/10 Excellent

OMAR ANTHONY MATIAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel!
Stayed 5 nights in Aug 2025

10/10 Excellent

Debra Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautifully kept. The staff was awesome!
Stayed 5 nights in Aug 2025

8/10 Good

Wendy Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They kept pushing for you to do their time share or royal program and food and entertainment was acceptable but nothing to write home about
Stayed 6 nights in Aug 2025

4/10 Poor

Jesus

Disliked: Cleanliness, staff & service
Before was very good, no so cheap, pepsi mix with water, no transportacion to the rooms after 10pm, easy to get lost, no buffet limited
Stayed 4 nights in Sep 2025

10/10 Excellent

Adrian

Stayed 4 nights in Sep 2025