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Occidental at Xcaret Destination - All Inclusive

4.0 star property
VIP Access

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Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Creator video
7 outdoor pools, pool loungers, lifeguards on site
Building design
Private beach, white sand, beach towels, beach massages

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Royal Suite (Level)

Royal Suite (Level) | 1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

8.6 out of 10
Excellent
(19 reviews)
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Garden view

View all photos for Junior Studio Suite

Junior Studio Suite | 1 bedroom, premium bedding, down duvets, free minibar

Junior Studio Suite

7.6 out of 10
Good
(48 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Garden view

View all photos for Luxury Room (Royal Level)

Luxury Room (Royal Level) | 1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Garden view

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(64 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Garden view

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room

8.0 out of 10
Very good
(408 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Garden view

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

View from room

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(42 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Garden view

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.4 out of 10
Very good
(29 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Garden view

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(8 reviews)
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Garden view

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Garden view

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Garden view

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Garden view

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About this property

Occidental at Xcaret Destination - All Inclusive

On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
Spend the day relaxing on Occidental at Xcaret Destination - All Inclusive's private white sand beach or at a complimentary water park before returning for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

A private beach, 2 outdoor tennis courts and a complimentary water park are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The free breakfast at Occidental at Xcaret Destination - All Inclusive gets good marks from our customers. During your stay, you'll be within walking distance of Xcaret Eco Theme Park. Features include free WiFi in public areas and free self-parking, plus 7 outdoor pools.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy seafood at El Pescador, one of the property's 11 restaurants and 11 bars/lounges
  • Splash around at the free water park or swim in the 7 outdoor pools
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a gym
  • Guests like the bar and breakfast
  • Just a 4-minute drive from Xplor Theme Park and a few minutes from Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities such as a complimentary water park and a complimentary children's club.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a sauna and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
El Pescador – This theme restaurant specialises in seafood and only serves dinner. Reservations are required.
Steak House – This steakhouse only serves dinner. Reservations are required. Open daily.
Los Olivos – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
D Oriental – This theme restaurant specialises in sushi and only serves dinner. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis racquets
Children's club

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.35 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 2675 out of 5162 reviews
Rating 8 - Good. 1178 out of 5162 reviews
Rating 6 - Okay. 706 out of 5162 reviews
Rating 4 - Poor. 329 out of 5162 reviews
Rating 2 - Terrible. 274 out of 5162 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Luz

Stayed 2 nights in Oct 2025

10/10 Excellent

José Antonio

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the clean rooms, the food at all times, the staff was the best part, so kind, so helpful and always willing to talk and provide you with the best possible experience.
Stayed 5 nights in Oct 2025

10/10 Excellent

Samuel Luke

Stayed 5 nights in Oct 2025

10/10 Excellent

Raquel Del Carmen

Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and clean with a nice size balcony. The Staff was nice and courteous. The food was excellent and the late night shows very entertaining. Loved the beach, the stores, the easy access to X-Caret and the excursions.
Stayed 4 nights in Oct 2025

10/10 Excellent

Philip Albemy

Stayed 7 nights in Feb 2025

10/10 Excellent

Luis, Haledon

Stayed 7 nights in Oct 2025

10/10 Excellent

Jose luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Kenny Rondon, Hialeah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely Hotel surrounded by nature, great amenities and everything very clean! The best: we loved the sand beach (caleta) and the Beach Club, it's our favorite spot in the hotel for Breakfast and even Lunch. Service was 5* everywhere! What could be better: the entertainment at night is not the one of a 5* hotel, but there is always something to see. Also, the bar in the lobby has an extra cost and of course it is ALWAYS empty, guests have to go down the stairs for a coffe or a drink, which makes no sense for us... We noticed that this is a place to enjoy mostly the days, explore and relax, not the type of place for party and much entertainment at night. Our overall experience was great, very recommended!
Stayed 6 nights in Sep 2025

10/10 Excellent

Victor

Stayed 4 nights in Sep 2025

8/10 Good

Aurelio Perez

Stayed 4 nights in Oct 2025

6/10 Okay

MARTIN

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Oct 2025

8/10 Good

Lourdes

Travelled with family
Good place needs to update rooms great staff
Stayed 9 nights in Oct 2025

8/10 Good

Kimberly

Stayed 4 nights in Oct 2025

10/10 Excellent

SUSANA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing, in the middle of the jungle (per say) so beautifully surrounded by nature, well maintenanced with lots of places to visit at walking distance, many breathtaking sceneries ( 5 min walk to xcaret show!!) The food is good, lots of options, transportation from and to airport, and activities. Plus much more!!! The hotel is very affordable for all it had to offer!!
Access to the beach with plenty of lounging, and a lagoon for kids.
Xcaret Show! 5 min walking distance Also daily events like shows, performance and more!
Little visitors come to say hi 😊
Inside the hotel, nice for a walk with your loved ones
Stayed 4 nights in Oct 2025

10/10 Excellent

Shervin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Working around the clock. Clean. Beautiful
Stayed 4 nights in Oct 2025

10/10 Excellent

Veronica

Stayed 5 nights in Oct 2025

6/10 Okay

Amy Jean

Travelled with group
Liked: Cleanliness, staff & service
Food not that great
Stayed 7 nights in Oct 2025

10/10 Excellent

Ana Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 4 nights in Oct 2025

8/10 Good

Kenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Oct 2025

10/10 Excellent

Brande

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were super helpful and happy at all times. It felt like they truly enjoyed being there and were absolutely happy to help us with anything and everything.
Stayed 4 nights in Oct 2025

10/10 Excellent

Carlota

Stayed 2 nights in Oct 2025

6/10 Okay

Dianna

Travelled with partner
Liked: Staff & service, property conditions & facilities
I had some initial check in issues with lost luggage and then wrong room and lack of paid upgrades in service for a few days . But had some great food and the property was great !
Stayed 7 nights in Oct 2025

10/10 Excellent

Roxana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food wasn't excellent, but good overall. The place is so beautiful I would have stayed longer
Stayed 8 nights in Oct 2025

6/10 Okay

Lydiana Pesante

Travelled with partner
Liked: Cleanliness
Really nice hotel, but for me, it was a bit too quiet, and the customer service could have been better. We asked the staff some questions, and while they were nice, they didn’t seem very helpful.
Stayed 3 nights in Oct 2025

6/10 Okay

Nadia

Travelled with family
Liked: Staff & service
Staff in gift shop attempted to charge 360 pesos more than actual price. I had to pull out my calculator to correct him. Pharmacy prices ridiculously high.
Stayed 7 nights in Oct 2025