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Occidental at Xcaret Destination - All Inclusive

4.0 star property
VIP Access

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Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Property video
Building design
7 outdoor pools, pool loungers, lifeguards on site
Body treatments, aromatherapy, hot stone massages, deep-tissue massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Parking included

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
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Room options

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

8.6 out of 10
Excellent
(19 reviews)
  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite | 1 bedroom, premium bedding, down duvets, free minibar

Junior Studio Suite

7.6 out of 10
Good
(48 reviews)
  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(64 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room

8.0 out of 10
Very good
(425 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(43 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(30 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(8 reviews)
  • Garden view
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

Spend the day relaxing on Occidental at Xcaret Destination - All Inclusive's private white sand beach or at a complimentary water park before returning for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

A private beach, 2 outdoor tennis courts and a complimentary water park are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The free breakfast at Occidental at Xcaret Destination - All Inclusive gets good marks from our customers. During your stay, you'll be within walking distance of Xcaret Eco Theme Park. Features include free WiFi in public areas and free self-parking, plus 7 outdoor pools.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy seafood at El Pescador, one of the property's 11 restaurants and 11 bars/lounges
  • Splash around at the free water park or swim in the 7 outdoor pools
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a gym
  • Guests like the bar and breakfast
  • Just a 4-minute drive from Xplor Theme Park and a few minutes from Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities such as a complimentary water park and a complimentary children's club.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a sauna and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM.
El Pescador – This theme restaurant specialises in seafood and only serves dinner. Reservations are required.
Steak House – This steakhouse only serves dinner. Reservations are required. Open daily.
Los Olivos – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
D' Oriental – This theme restaurant specialises in sushi and only serves dinner. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis racquets
Children's club

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D' Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • No lift

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.31 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 2760 out of 5253 reviews
Rating 8 - Good. 1197 out of 5253 reviews
Rating 6 - Okay. 706 out of 5253 reviews
Rating 4 - Poor. 329 out of 5253 reviews
Rating 2 - Terrible. 261 out of 5253 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Victoria Alexis, Chilliwack

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great! Animals and plants. The food is mediocre but fine. They don’t have chicken strips but if your kids like hot dogs and hamburgers then they will always have something. The beach is the best with no seaweed!!
Stayed 7 nights in Dec 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Staff & service, amenities
Was a really nice resort- some staff really friendly - some not. We were a vit surprised they were not on top of the garbage, given the amount of wildlife. People surrounding us were really loud a la carte restaurants were not great.
Stayed 5 nights in Dec 2025

8/10 Good

Tianhe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort for families. Swim with fish around. Great price to quality ratio. Could be better if it has hot tub.
Stayed 5 nights in Dec 2025

6/10 Okay

Ava Marie

Disliked: Amenities, property conditions & facilities
Out dated rooms and food just ok.
Stayed 6 nights in Dec 2025

8/10 Good

Stacy

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The resort, the staff, and the experience in all was amazing. The staff all work very hard to try and please the guests. The resort was very clean well kept and simply beautiful.
Stayed 7 nights in Dec 2025

10/10 Excellent

Adrian Paul Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Tropical paradise with attentive staff
Stayed 8 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2025

8/10 Good

Alicja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except the beds. The two double beds in a room should have been queen sized. The double beds are too small for two adults. We came home all stiff and sore. This was the only negative part of our experience at the resort. Everything else was superb.
Stayed 7 nights in Dec 2025

8/10 Good

susan

Stayed 6 nights in Dec 2025

8/10 Good

Lesli

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Occidental is a resort made up of incredible grounds & different bldgs spread out. Plan on a lot of walking, even to the pool area.There are golf cart trams which run thru with stops you can wait at. Nature trails cut thru & lots of wildlife.The beach cove area is nice but small, rickety loungers. The beach has it's own buffet & bar area. They even have a few ruins on the property. We stayed here due to the private entrance to Xcaret Park. They tell you to to take the boat up the canal to the park. Everytime we waited, & saw others wait, the boat always came by full. We finally just walked up there & it is a very short distance. I would encourage you to not wait for the slow boat to China so to speak. As far as the hotel itself, the staff is friendly & helpful, however communication could be much better. They direct you towards a QR code for everything which is irritating. It takes a good day to orient yourself. The food at the buffet is very good. We went to to one specialty dining room & it was awful so we stuck with the buffet. The resort itself is aging. Our daughter had a leak in her ceiling. The mini fridges don't really cool, even though they replaced ours. They have a weird fetish about towels & refuse to give you extra towels. There was one evening show which was entertaining. The beds & pillows were ok but a little lumpy. We loved the monkeys & the grounds. It will be time for a makeover soon. Watch for the shared vacation sales guys, they are everywhere.
Stayed 6 nights in Dec 2025

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs at the building 20 were excellent! Highly recommended.
Stayed 4 nights in Dec 2025

10/10 Excellent

Isabel

Stayed 5 nights in Dec 2025

4/10 Poor

Margarita, Lodi

Stayed 4 nights in Nov 2025

10/10 Excellent

Jim

Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 6 nights in Dec 2025

6/10 Okay

Laurinda

Stayed 7 nights in Dec 2025

6/10 Okay

nicoleta

Liked: Cleanliness, property conditions & facilities
Staff, only Andreea from building 22 was awesome! Everyone else lies and tries to sell you stuff! Then they tell you you will get discounts on activities! But it’s not true! They don’t honor it! Bunch of nonsense! Very disappointing, such a beautiful place!
Stayed 7 nights in Dec 2025

10/10 Excellent

Dawei

Stayed 6 nights in Dec 2025

10/10 Excellent

Jarrod

Stayed 11 nights in Dec 2025

10/10 Excellent

Alice, Lillington

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The friendliness of all the employees. The cleanliness of the place. Convenience of the restaurants.
Stayed 7 nights in Dec 2025

10/10 Excellent

Meng, Richmond hill

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly, we don’t like our first room, they manage to change to another building , we enjoyed a lot in the hotel!
Stayed 5 nights in Dec 2025

2/10 Terrible

Shruthi

Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel
Stayed 6 nights in Dec 2025

10/10 Excellent

Wieslaw

Travelled with family
Liked: Amenities
Excellent
Stayed 7 nights in Dec 2025

10/10 Excellent

Mona, crystal lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Dec 2025

4/10 Poor

Joryn

Stayed 5 nights in Dec 2025

10/10 Excellent

Robert Vincent

Stayed 4 nights in Nov 2025