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Ponce Plaza Hotel & Casino

3.5 star property
VIP Access

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Photo gallery for Ponce Plaza Hotel & Casino

Lobby
City view from property
Lobby sitting area
Standard Room, 1 King Bed | 1 bedroom, pillow-top beds, in-room safe, desk
Outdoor pool, pool umbrellas, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pool
  • Gym
  • Pet-friendly
  • Laundry

Explore the area

View in a map
Reina Street, Ponce, 00731
  • Place, Plaza of Delights
    ‪1 min walk‬
  • Place, Parque de Bombas
    ‪3 min walk‬
  • Place, El Museo Castillo Serralles
    ‪14 min walk‬
  • Airport, Ponce (PSE-Mercedita)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(28 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(36 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds | 1 bedroom, pillow-top beds, in-room safe, desk

Standard Double Room, 2 Queen Beds

9.6 out of 10
Exceptional
(34 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Single Room

Junior Single Room | 1 bedroom, pillow-top beds, in-room safe, desk

Junior Single Room

9.4 out of 10
Exceptional
(18 reviews)
  • Sleeps 2
  • 1 King Bed

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3.2 out of 5, 1,005 reviews
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includes taxes & fees
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About this property

Ponce Plaza Hotel & Casino

Art Deco hotel with casino and fitness centre
Along with a casino, this smoke-free hotel has an outdoor pool and a fitness centre. WiFi in public areas is free. Other amenities include a coffee shop/cafe, self parking and concierge services. Change of towels is available on request
Ponce Plaza Hotel & Casino offers 69 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and free newspapers. Rooms open to balconies. Beds feature pillowtop mattresses. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 42-inch LCD televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of towels can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Ponce Plaza Hotel & Casino's great location gets high marks from our customers. During your stay, you're just a quick walk from Plaza of Delights. Features include free WiFi in public areas, plus an outdoor pool and a casino.
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from Casa Armstrong-Poventud and Cathedral of Our Lady of Guadalupe
  • Pets welcome for a fee (restrictions apply)
There's a coffee shop/cafe on site. WiFi and wired Internet are free in public spaces. Ponce Plaza Hotel & Casino offers its guests an outdoor pool and a fitness centre. A casino, a library, and a vending machine are also featured at the historic Ponce Plaza Hotel & Casino. For a fee, parking is available. A complete renovation of Ponce Plaza Hotel & Casino was completed in March 2023.

This Art Deco Ponce hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10 AM.
Melao – This coffee shop serves breakfast, brunch, lunch and light fare. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 11.15 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10 AM for a fee: USD 10 per person
  • A coffee shop/cafe

Restaurants on site

  • Melao

Things to do

  • 260 slot machines
  • Bingo
  • Casino
  • Gym
  • Library
  • Outdoor pool

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Hospital bed
  • Lift
  • Phone accessibility kit
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2006
  • Renovated entire property - March 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per stay, plus a deposit of USD 100 per stay
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 10.00 per person
  • Self-parking fee: USD 11.15 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 35 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ponce Ramada
Ramada Hotel Ponce
Ramada Ponce
Ponce Plaza Hotel Casino
Ponce Plaza Casino
Ponce Plaza & Casino Ponce
Ponce Plaza Hotel & Casino Hotel
Ponce Plaza Hotel & Casino Ponce
Ponce Plaza Hotel & Casino Hotel Ponce

Reviews

Ponce Plaza Hotel & Casino Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 668 out of 1001 reviews
Rating 8 - Good. 192 out of 1001 reviews
Rating 6 - Okay. 90 out of 1001 reviews
Rating 4 - Poor. 27 out of 1001 reviews
Rating 2 - Terrible. 24 out of 1001 reviews

Reviews

4/10 Poor

Jose

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Poor condition.

To get into your room you must get by the garage that was full of wood and trash type The way to the building was uncovered, you wil get wet if rains.
Stayed 3 nights in May 2025

10/10 Excellent

Sheile

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, everything is great. Highly recommended
Stayed 1 night in Aug 2025

10/10 Excellent

Mayra

Stayed 4 nights in Aug 2025

10/10 Excellent

Elmys, Bronx

Travelled with family
Liked: Cleanliness, amenities
Elevator was out of service but overall it was beautiful!!
Stayed 1 night in Aug 2025

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Angel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll come back
Stayed 1 night in Jul 2025

2/10 Terrible

Yolanda

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I was completely disgusted with the service we received and left the same day. Elevator was broken, dark hallways that felt unsafe. The room was unbearably freezing. We asked for them to adjust it and they came up once, but never fixed the issue. We ended up leaving and going to a different hotel and they refused to refund me. Terrible customer service. Thanks Expedia for making it right with us.
Stayed 4 nights in Aug 2025

2/10 Terrible

Ronald T, orlando

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
When I arrived at the property, I noticed that the pillowcases did not feel clean, and neither did the bathroom towels. I called to report the issue right away. Later that night, the A/C was set to a cold 68°F. I tried to raise the temperature, but it kept going back to 68°F—it was programmed to stay there. I endured this problem for two nights until I couldn’t take it anymore and went to the lobby to complain. That’s when they told me that they control the thermostat. I also tried to open the balcony door, but it wouldn’t open. This was incredibly frustrating. On top of that, the elevator was out of service. I have photos to prove this. I had three suitcases that I had to carry up the stairs. If you ask me whether I enjoyed my stay, my answer is no. I would like to know in what way you could compensate me. I don’t know about you, but spending $2,000 for four days and not being able to sleep well was extremely upsetting for me.
Stayed 4 nights in Aug 2025

2/10 Terrible

DENNISE

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Johnny

Stayed 1 night in Aug 2025

10/10 Excellent

Diana

Stayed 1 night in Aug 2025

6/10 Okay

Miguel

Stayed 2 nights in Jul 2025

6/10 Okay

Miguel

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Good location. Prepaid breakfast didn't work after 10 am, even though they serve breakfast all day long. Fely like that is a dishonest policy.
Stayed 1 night in Jul 2025

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Class A Hotel on the Beach next to Old San Juan.
Stayed 1 night in Jul 2025

8/10 Good

Evangeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and facilities.
Stayed 1 night in Jul 2025

10/10 Excellent

Eneida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Ana

Stayed 1 night in Jul 2025

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy checkin. I saw reviews about parking, but they give a great explanation where the lots were located and how to validate. Beds were comfy and the room was clean. Located in the central area, walkable to plenty of restaurants, shops and bars.
Stayed 1 night in Jul 2025

10/10 Excellent

Angel

Stayed 1 night in Jul 2025

4/10 Poor

Manuel A. Toledo

Travelled with family
Disliked: Staff & service, amenities
No elavator working. No services for Senior Costumer. To reach rooms. Its 4 story building.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jovan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jul 2025

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Rosamari

Stayed 1 night in Jun 2025