2/10 Terrible
Andrea, Rome
Travelled with partner
5 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this place. We stayed here in July 2025 for 4 days and it was a disaster.
Before arrival, no response from the property despite multiple attempts. They also provided wrong info about boat schedules from Kuala Besut (boats actually leave every 40 min).
Day 1:
The place looked abandoned,unfinished buildings, scaffolding, and garbage everywhere. No reception,just a guy at the bar watching loud videos on his phone. He didn’t speak English, so we used the translator. He refused early check-in, probably to sell us a drink during the wait.
The sea view room was dirty: stained sheets, hair and dirt in the bathroom, sewer smell, a broken mirror, and no hot water. Complaining didn’t help.
Day 2:
The day after, we asked if the problem had been fixed. He told us he hadn’t been able to fix it and that a part needed to be ordered, which would arrive the following day.
We asked for a different room, but that wasn’t possible. Other guests also stood waiting at “reception” for hours with no help.
Day 3:
A manager finally showed up and spoke English, but instead of fixing anything, he offered us snacks and a cocktail. He then said it was a public holiday and repairs would be done the next day. We were promised a room change if the issue persisted. Too late, we had only one day left and were showering using the bidet shower.
Day 4:
Shower was finally fixed.
In short:
Structure is falling apart, staff is incompetent, and hygiene is unacceptable. Save your holiday, book elsewhere.
Andrea
Stayed 4 nights in Jul 2025
