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La Caserne Chanzy Hotel & Spa, Autograph Collection

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Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Pool

Explore the area

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18 RUE TRONSSON DUCOUDRA, Reims, 51100
  • Place, Notre-Dame de Reims
    ‪1 min walk‬
  • Place, Place Drouet d’Erlon
    ‪6 min walk‬
  • Place, Auguste Delaune Stadium
    ‪11 min walk‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Minibar, in-room safe, individually furnished, desk

Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony (Cathedral View)

Junior Suite, 1 King Bed, Balcony (Cathedral View) | Minibar, in-room safe, individually furnished, desk

Junior Suite, 1 King Bed, Balcony (Cathedral View)

9.0 out of 10
Wonderful
(12 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Single Beds, Balcony

Junior Suite, 2 Single Beds, Balcony | Minibar, in-room safe, individually furnished, desk

Junior Suite, 2 Single Beds, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed, Courtyard View

Room, 1 King Bed, Courtyard View | Minibar, in-room safe, individually furnished, desk

Room, 1 King Bed, Courtyard View

9.4 out of 10
Exceptional
(20 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Cathedral View)

Room, 1 King Bed (Cathedral View) | Minibar, in-room safe, individually furnished, desk

Room, 1 King Bed (Cathedral View)

9.2 out of 10
Wonderful
(12 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds, Courtyard View

Room, 2 Single Beds, Courtyard View | Minibar, in-room safe, individually furnished, desk

Room, 2 Single Beds, Courtyard View

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

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Exterior
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4.6 out of 5, Wonderful, 801 reviews
The price is €176
includes taxes & fees
18 Nov - 19 Nov
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About this property

La Caserne Chanzy Hotel & Spa, Autograph Collection

Art Deco hotel with full-service spa and health club
Along with a full-service spa, this smoke-free hotel has an indoor pool and a health club. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Private bathrooms are not en suite and housekeeping is available on request.
La Caserne Chanzy Hotel & Spa, Autograph Collection offers 89 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished. Flat-screen televisions come with cable channels. Rooms have detached private bathrooms. Bathrooms include baths or showers with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and designer toiletries.

This Reims hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. An iron/ironing board and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

Guests aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

Spa Deep Nature has 4 treatment rooms, including rooms for couples. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open selected days. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at La Caserne Chanzy Hotel & Spa, Autograph Collection. During your stay, you're just a quick walk from Notre-Dame de Reims. Features include free WiFi in public areas and a free manager's reception, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to massages at Spa Deep Nature
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from Notre-Dame de Reims and Statue of Joan of Arc
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
La Caserne Chanzy Hotel & Spa, Autograph Collection offers its guests a full-service spa, an indoor pool, and a health club. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 2 meeting rooms. A sauna, spa services, and a terrace are also featured at the business-friendly La Caserne Chanzy Hotel & Spa, Autograph Collection. Parking is available for a fee.

This Art Deco Reims hotel is smoke free.

The hotel hosts a free manager's reception daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Valet parking on site (EUR 25 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Turndown service

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Hot tub
  • Massage
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 5 floors
  • Art Deco architecture
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1924
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Detached private bathroom
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 50.00 per accommodation, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.60 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 26 per person
  • Valet parking fee: EUR 25 per day (in/out privileges)
  • Pet fee: EUR 50.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

La Caserne Chanzy Hotel & Spa, Autograph Collection Hotel
La Caserne Chanzy Hotel & Spa, Autograph Collection Reims
La Caserne Chanzy Hotel & Spa, Autograph Collection Hotel Reims

La Caserne Chanzy Hotel & Spa, Autograph Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 231 out of 338 reviews
Rating 8 - Good. 75 out of 338 reviews
Rating 6 - Okay. 20 out of 338 reviews
Rating 4 - Poor. 9 out of 338 reviews
Rating 2 - Terrible. 3 out of 338 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in the heart of Reims across from cathedral. Polished yet comfortable in prime location. No parking on site & road closures made access to car not immediate. Also limited food options between lunch & dinner and no consideration for individuals with severe allergies meant we had to go hungry which is unacceptable for a hotel or this calibre.
Stayed 1 night in Aug 2025

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely and reception staff were helpful. The communication regarding parking due to local roadworks was helpful and appreciated. We felt the restaurant staff were unorganised, as we had several long waits for service. Over half an hour to get just a glass of wine on one occasion which was frustrating as we had just arrived and wanted to start to relax from our journey.
Stayed 3 nights in Aug 2025

4/10 Poor

Charles

Liked: Room comfort
Disliked: Staff & service
check-in was delayed till 4 PM. We paid for a premium room with a view. At least we got the view! Room small and located by exterior building lighting. For the price this was not a good value.
Stayed 1 night in Aug 2025

4/10 Poor

Oliver

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff greeted us warmly on arrival with a cold drink and took our bags straight off us and took them to the room. The room had a lovely view of the cathedral and was exceptionally clean, albeit a little small, but that’s due to the location. The breakfast was top quality and tasty! The spa was ok, but not worth the extra cost in my opinion, especially at a 5 star hotel. Overall a great stay, in the centre of Reims!
Stayed 3 nights in Jul 2025

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel. Great room. Delicious breakfast

Lovely hotel. Great room. Delicious breakfast. Easy parking. Will definitely stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel . Beautiful view to the Cathedral. Excellent staff. Magnificent restaurant.
Stayed 4 nights in Jul 2025

10/10 Excellent

Daniel, Palm Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, located in the main area, easy access to champagne houses.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ramandeep

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and great restaurant
Stayed 2 nights in Jul 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Jenry

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place, fantastic location, super clean and 5-star service!!!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel. For Europe, the room size was a big plus as I was traveling with kids. The view of the Cathedral from our window was spectacular. It was overall a fantastic place!
Stayed 2 nights in Jun 2025

8/10 Good

Adele

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was small but beautiful. Clean and bright and lots of sockets exactly where you need them which is always appreciated. While I didn’t have breakfast my friends did and the staff, whilst lovely, were sparse and orders for fresh eggs etc once taken took a long time to arrive. Coffee from a machine is sale not what I would expect from a five star hotel.
Stayed 2 nights in Jun 2025

10/10 Excellent

Martha

Stayed 5 nights in May 2025

10/10 Excellent

Alan

Stayed 2 nights in May 2025

8/10 Good

Regina

Stayed 1 night in Jun 2025

10/10 Excellent

melanie, Plano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with spacious rooms and amazing views of the cathedral. Staff helped us arrange a champagne tour. Also helped with taxi bookings. Lovely lobby.
View from room with large balcony
Stayed 2 nights in May 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Patricia, Cary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Staff was extremely helpful getting us in restaurant without reservations.
Stayed 2 nights in Apr 2025

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is 10/10 in so many ways. The hotel is chic, has friendly and helpful staff, has gorgeous rooms and is just a great vibe. After leaving stuff in the room and also needing to send it to another location they could not have been more helpful. This made my Reims holiday just perfect and the restaurant Little Georgette is icing on the cake. You must stay here!
Stayed 3 nights in Apr 2025

10/10 Excellent

B A

Fabulous place to stay
Stayed 2 nights in Apr 2025

10/10 Excellent

sabra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Gelka

Liked: Property conditions & facilities
I highly recommend this hotel..
Stayed 1 night in Apr 2025

8/10 Good

Glenda, Vancouver

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Lovely and quiet stay but housekeeping was surprisingly poor
Stayed 4 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025