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Homewood Suites by Hilton Richmond-West End/Innsbrook

3.0 star property

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Photo gallery for Homewood Suites by Hilton Richmond-West End/Innsbrook

Courtyard
Lobby
Premium bedding, individually furnished, desk, iron/ironing board
Free daily self-service breakfast
Premium bedding, individually furnished, desk, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Air-conditioning
  • Gym

Explore the area

View in a map
4100 Innslake Drive, Glen Allen, VA, 23060
  • Place, Elk's Lodge
    ‪5 min drive‬
  • Place, Short Pump Town Center
    ‪6 min drive‬
  • Place, Bowlero West End
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪38 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

Premium bedding, individually furnished, desk, iron/ironing board

Suite, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 4
  • 1 King Bed

2 Double Beds 1 Bedroom Suite Nonsmoking

  • Sleeps 6

1King Mobility/Hearing Access Tub Suite Nsmk

  • Sleeps 4

One-Bedroom King Suite-Non-Smoking

  • Sleeps 5

Two-Bedroom Suite With 1 King Bed And 2 Double Beds, 2 Bathrooms-Non-Smoking

  • Sleeps 8

2 Double Mobility/Hearing Access Tub Ste Nsmk

  • Sleeps 6
  • Free Wi-Fi

Mobility Hearing Accessible 2 Double Suite with Roll in Shower

  • Sleeps 6

Mobility Hearing Accessible Suite with Tub and 1 King Bed and 2 Double Beds

  • Sleeps 8

Mobility Hearing Accessible King Suite with Roll in Shower

  • Sleeps 4

View all photos for Suite, 1 King Bed

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed

7.4 out of 10
Good
(15 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for 2 bedroom Suite King 2 double nonsmoking

Premium bedding, individually furnished, desk, iron/ironing board

2 bedroom Suite King 2 double nonsmoking

8.0 out of 10
Very good
(15 reviews)
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds

  • Sleeps 6
  • 2 Double Beds

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Home2 Suites by Hilton Richmond Short Pump
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  • Pool
  • Breakfast included
  • Pet-friendly
  • Air-conditioning
4.6 out of 5, Wonderful, 658 reviews
The price is €162
includes taxes & fees
26 May - 27 May
Home2 Suites by Hilton Richmond Short Pump

About this property

Homewood Suites by Hilton Richmond-West End/Innsbrook

Along with a 24-hour fitness centre, this hotel has a snack bar/deli and a 24-hour business centre. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool and a business centre are on-site. Housekeeping is available on request.
Homewood Suites by Hilton Richmond-West End/Innsbrook offers 123 air-conditioned accommodations with coffee/tea makers and complimentary newspapers. This individually furnished accommodation includes unspecified sofa beds and desks. Beds feature premium bedding. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. 47-inch LCD televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Homewood Suites by Hilton Richmond-West End/Innsbrook. During your stay, you'll be close to Short Pump Town Center. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free self-service breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool
  • Services include free food shopping service, dry cleaning/laundry and luggage storage
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute drive from Short Pump Town Center and 13 minutes from University of Richmond
  • Cats and dogs welcome for a fee
Homewood Suites by Hilton Richmond-West End/Innsbrook offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 3 meeting rooms. Event space at this hotel measures 743 square feet (69 square metres) and includes conference space. The business-friendly Homewood Suites by Hilton Richmond-West End/Innsbrook also features barbecue grills, a picnic area, and coffee/tea in common area. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Glen Allen hotel.

Guests are served a free self-service breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Seasonal outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 743 square feet of conference space

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free weekday newspapers
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Mobile key entry

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in fee
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and smart lock details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 8:00 AM to 10 PM
  • Alcohol isn't allowed at Homewood Suites by Hilton Richmond-West End/Innsbrook.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Richmond-West End/Innsbrook Glen Allen
Homewood Suites Hilton Richmond-West End/Innsbrook Aparthotel
Homewood Suites Hilton Richmond-West End/Innsbrook
Homewood Suites by Hilton Richmond West End/Innsbrook
wood Suites Hilton RichmondWe
Homewood Suites by Hilton Richmond West End/Innsbrook
Homewood Suites by Hilton Richmond-West End/Innsbrook Hotel
Homewood Suites by Hilton Richmond-West End/Innsbrook Glen Allen

Homewood Suites by Hilton Richmond-West End/Innsbrook Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 464 out of 994 reviews
Rating 8 - Good. 248 out of 994 reviews
Rating 6 - Okay. 124 out of 994 reviews
Rating 4 - Poor. 75 out of 994 reviews
Rating 2 - Terrible. 83 out of 994 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Amanda

Stayed 1 night in Jan 2026

2/10 Terrible

Tamara

Travelled with family
Liked: Amenities
Disliked: Staff & service
My kitchen sink had a very bad leak. I reported it. They said someone was coming to fix it. They never showed. They didn't offer another room. When I realized nobody was coming to fix the sink, I had to call back and request a room change. I was in town visiting my hospitalized mother and this just took my anxiety to a another level. Very disappointed 😞
Stayed 2 nights in Jan 2026

4/10 Poor

Jon

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty smells like dog and dog poop. Told the desk they didn't suggest a new room. Was told they would clean it when we left. Bathroom had crumbling sheetrock cracked tiles and sink didn't work properly
Stayed 1 night in Jan 2026

10/10 Excellent

Candias

Liked: Cleanliness, amenities, property conditions & facilities
How well the hotel looked. Very clean very quiet and relaxing
Stayed 1 night in Jan 2026

10/10 Excellent

Marion

Liked: Cleanliness, amenities, property conditions & facilities
Our room was very clean. All employees we encountered were very courteous and personable—front desk, breakfast attendant, maintenance staff. Accommodations were just as described and very comfortable. Plenty of parking and great location for shops and restaurants.
Stayed 3 nights in Jan 2026

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was kind and courteous. Few scrathes and dents in the room.
Stayed 5 nights in Dec 2025

8/10 Good

Sharonne

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was so nice especially Gregg and Jacqueline! Very friendly and with great customer service skills! The rooms on the other hand were ok but could use some maintenance. Particularly the tubs it was rusty and not quite clean! The beds were super comfortable and the decor is nice! The kitchen floor needs upgrading too! The complimentary breakfast was good!But overall nice hotel!
Stayed 1 night in Dec 2025

10/10 Excellent

Tammy, Wadsworth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location and clean rooms made the short trip enjoyable.
Stayed 1 night in Aug 2025

10/10 Excellent

MARK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I live this place.
Stayed 2 nights in Dec 2025

8/10 Good

PARAMESWARAN

Stayed 1 night in Dec 2025

10/10 Excellent

Phillip

Travelled with group
Liked: Cleanliness, staff & service, amenities
Yes everything was good
Stayed 2 nights in Nov 2025

8/10 Good

David A

Travelled with family
Liked: Property conditions & facilities
Staph courteous. Tv did not get most stations. Disappointing being unable to watch during holiday
Stayed 1 night in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service
Yes
Stayed 3 nights in Nov 2025

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great customer service, clean room.
Stayed 2 nights in Nov 2025

10/10 Excellent

morgan

Liked: Cleanliness, staff & service, amenities
Staff is wonderful !!.. had an issue with charge on credit card and they resolved it quickly and pleasantly !!.. love the room layout . Breakfast is good (as good as you get in hotel Buffett) and the shower is squeaky clean .. would stay right here again .. excellent location in short pump
Stayed 1 night in Nov 2025

6/10 Okay

Steele

Stayed 1 night in Nov 2025

2/10 Terrible

Fred

Stayed 2 nights in Oct 2025

2/10 Terrible

Erin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were really disappointed in this stay. It started when the desk clerk told us breakfast was at 7. We specifically chose this hotel because the advertised page stated 6 am. We had a swim meet and were out by 6:30, so we did not get breakfast. Following, the couch bed, which we needed, had dirty sheets on it and a cigarette fell out of it when we opened it. No one offered to clean it up or change it, they told me to and handed me a trash bag for the dirty linen. The bathroom was disgusting, dirty floor, rusted toilet. The kitchen had loose rubber molding, which I tripped on in the night. Also, when we pulled a plug out of a socket, the entire socket came out of the wall. It was really awful.
Stayed 2 nights in Oct 2025

8/10 Good

Shayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious suite. Pet-friendly but $75 per pet. Good breakfast options, but try to arrive more than a few minutes before they shut down. Would stay here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay! Friendly front desk staff who was very accommodating with needs. The breakfast was ok as the food quality may need some improving. We travel frequently and stay mainly with the Hilton brand. Our expectation for Homewood Suites breakfast (premium hotel of the Hilton chain) is similar to Embassy Suites. Looking forward to our next stay!
Stayed 3 nights in Oct 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff was great to work with and very accommodating. Our room was nice and clean but needed a little love. The headboard was peeling, the bed was a little worn overall but still comfortable. The water pressure was weak on the second floor other than the kitchen sink.
Stayed 3 nights in Oct 2025

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms could be modernized a little for appearance.
Stayed 2 nights in Oct 2025

2/10 Terrible

Brendan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly the worst Hilton property I’ve ever stayed in. It’s like a dirtier version of the worst Res Roof Inn.
Stayed 2 nights in Oct 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful and hospitable staff. Thank you!
Stayed 2 nights in Sep 2025

8/10 Good

Chuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 3 nights in Sep 2025