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SureStay Plus Hotel by Best Western Rocklin

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Rocklin

Individually furnished, desk, laptop workspace, iron/ironing board
Reception
Room amenity
Free breakfast
Suite, 1 King Bed, Non Smoking, Kitchen (with Single Sofabed, Full Kitchen) | Private kitchenette | Fridge, microwave, coffee/tea maker

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Parking included
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
4480 Rocklin Rd, Rocklin, CA, 95677
  • Sierra College
    ‪8 min walk‬
  • Quarry Park
    ‪10 min walk‬
  • Westfield Galleria at Roseville
    ‪4 min drive‬
  • Sacramento, CA (SMF-Sacramento Intl.)
    ‪36 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Single Sofabed, Full Kitchen)

Suite, 1 King Bed, Non Smoking, Kitchen (with Single Sofabed, Full Kitchen) | Room amenity

Suite, 1 King Bed, Non Smoking, Kitchen (with Single Sofabed, Full Kitchen)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.6 out of 10
Good
(17 reviews)
  • 26 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.2 out of 10
Good
(55 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(46 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Bathtub

7.8 out of 10
Good
(11 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

7.4 out of 10
Good
(20 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Rocklin

Hotel with free breakfast, a quick walk to Sierra College
Along with coffee/tea in a common area, this smoke-free hotel has a business centre and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, a TV in a common area and camper van/bus/lorry parking are on-site.
SureStay Plus Hotel by Best Western Rocklin offers 104 accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Rocklin. During your stay, you're just a quick walk from Sierra College. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking
  • Amenities include a business centre, multilingual staff and a lift
  • Guests speak favourably about the clean guestrooms and the location
  • 5 minutes by foot from Sierra College and a 2-minute drive from Johnson-Springview Park
  • Dogs welcome for a fee (restrictions apply)
Public spaces have free WiFi. You'll find a business centre on site. Free breakfast is available. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Rocklin. Free self parking is available.

This Rocklin hotel is smoke free.

Guests are served a free breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Handrails in hallways (91 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Heritage Express Rocklin
SureStay Plus Hotel Best Western Rocklin
Heritage Inn Express
Heritage Hotel Express Rocklin
Heritage Inn Express Rocklin Hotel Rocklin
Heritage Express
SureStay Plus Best Western Rocklin
Surestay Plus By Best Rocklin
SureStay Plus Hotel by Best Western Rocklin Hotel
SureStay Plus Hotel by Best Western Rocklin Rocklin
SureStay Plus Hotel by Best Western Rocklin Hotel Rocklin

SureStay Plus Hotel by Best Western Rocklin Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 389 out of 1003 reviews
Rating 8 - Good. 216 out of 1003 reviews
Rating 6 - Okay. 169 out of 1003 reviews
Rating 4 - Poor. 112 out of 1003 reviews
Rating 2 - Terrible. 117 out of 1003 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Kimrey

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like that it is clean, comfortable and has a good free breakfast. The cold lemon water always available is a nice touch. Great bath towels!! The staff is always friendly and helpful.
Stayed 1 night in Jun 2025

10/10 Excellent

Luis

Stayed 2 nights in Jun 2025

6/10 Okay

juliet

Stayed 1 night in Jun 2025

6/10 Okay

Analiza

Travelled with family
6/4/25 The mattress was not comfortable as you could feel the springs when lying down.
Stayed 1 night in Jun 2025

6/10 Okay

juliet

Liked: Staff & service
Disliked: Room comfort
The breakfast is mediocre, the mattress was bad, it was old and sinking down, IIt hurt my back. The air conditioner running was noisy, some of the staff was hostile and disrespectful to customers, especially the bellman. The front desk customer service was friendly and helpful.
Stayed 1 night in Jun 2025

2/10 Terrible

Hozue, South Pasadena

Disliked: Cleanliness, amenities, property conditions & facilities
The coffee maker was broken. The refrigerator was also broken. The toilet was often clogged.
Stayed 4 nights in May 2025

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property has no hot water. Moved us to new room with hot water. Next morning there no water- none. No hot, no cold. Staff says this has been going on for more than a couple of weeks. Other guests tried three different room moves unsuccessfully. Knowing this issue existed, they continued to rent rooms without any notice to customers. This place should not be in business. Expedia should drop them immediately.
Stayed 2 nights in May 2025

10/10 Excellent

Mary

Stayed 1 night in May 2025

4/10 Poor

Meredith

Disliked: Room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Antoinette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You can smell the fragrantly freshly clean fragrance as soon as you walk through the double doors and the cleanliness of the floors and the reception area
Stayed 8 nights in May 2025

4/10 Poor

Kimrey

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
I usually LOVE staying here. The room was clean, the bed comfortable, the employees wonderful. Pets are welcome. The price is right. I'm ok with change but the changes made are not for the better. My husband took a shower before 6am, the water pressure and temperature fluctuated and made showering unpleasant. Then we went to get our favorite breakfast (at any motel) at 6am, only to be told that on Friday-Sunday breakfast starts at 7am. I decided to take my shower before breakfast. I have hair past my waist and love their shampoo and conditioner but discovered that they are no longer supplying the brand they have been using and had switched to a cheaper brand. I brought my own, so not the end of the world but another disappointment. There was no pressure or hot water so no shower for me, anyway. We went to breakfast looking forward to the fluffy scrambled eggs and sausage, maybe some bacon!! No longer are they serving scrambled eggs, now they are flavorless egg patties and no bacon. No more awesome potatoes!!! And what's with serving breakfast to traveler's later!?! We'll have to see if we'll stay there again. Probably, but our expectations have been lowered.
Stayed 2 nights in May 2025

10/10 Excellent

WILLIAM

Stayed 1 night in May 2025

8/10 Good

Arlene

Stayed 1 night in May 2025

8/10 Good

Kelechi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. Room for improvement. Bed isn’t very comfortable.
Stayed 1 night in May 2025

6/10 Okay

Marcella

Stayed 2 nights in May 2025

10/10 Excellent

nicole

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

6/10 Okay

Cecilia

Travelled with family
Stayed 2 nights in May 2025

10/10 Excellent

Amberly

Stayed 2 nights in May 2025

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Samson

Liked: Cleanliness
Decent, but showing its age. Shower water pressure was pretty bad. Tough to get hot water during peak hours.
Stayed 1 night in May 2025

10/10 Excellent

Shamil

Stayed 1 night in May 2025

4/10 Poor

David, BELMONT

Disliked: Property conditions & facilities
Mostly OK, the staff were fine, room and facility OK except the bathroom shower was NOT functional. The water pressure ranged from providing a weak stream barely adequate to rinse off the shampoo to actually not flowing at all - I mean literally no water coming out of the showerhead with the valve full open!
Stayed 1 night in May 2025

6/10 Okay

Matt

Travelled with family and small children
Disliked: Property conditions & facilities
Half the room outlets didn’t work, water pressure was inconsistent. Breakfast was warm though.
Stayed 1 night in May 2025

4/10 Poor

Kimberly

Disliked: Cleanliness, property conditions & facilities
Arrived at 4:10 pm to check in. Room was not ready.
Stayed 1 night in May 2025

8/10 Good

Ayako

Stayed 2 nights in May 2025