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Holiday Inn Express & Suites San Antonio-West-SeaWorld Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites San Antonio-West-SeaWorld Area by IHG

Exterior
Lobby
In-room safe, desk, blackout curtains, soundproofing
Free daily buffet breakfast
Property amenity

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Pool
  • Housekeeping
  • Gym
  • Parking included

Explore the area

View in a map
2861 Cinema Ridge, San Antonio, TX, 78238
  • Place, Ingram Park Mall
    ‪10 min walk‬
  • Place, San Antonio Aquarium
    ‪4 min drive‬
  • Place, San Antonio SeaWorld
    ‪11 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪14 min drive‬

Room options

View all photos for Suite, 1 King Bed

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 Bedroom

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, blackout curtains, soundproofing

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(14 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible Bathtub (Mobility, Accessible Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 2 Queen Beds, Accessible Bathtub (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Mobility, Accessible Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Double Beds, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Queen Beds

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 2 Queen Beds

7.0 out of 10
Good
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

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About this property

Holiday Inn Express & Suites San Antonio-West-SeaWorld Area by IHG

Hotel connected to a shopping centre in San Antonio with free breakfast
An indoor pool, a fitness centre and a 24-hour business centre are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include Access to hot tub, coffee/tea in a common area and conference space.
Holiday Inn Express & Suites San Antonio-West-SeaWorld Area by IHG offers 84 accommodations with a safe and coffee/tea makers. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.
With your stay at Holiday Inn Express & Suites San Antonio-West-SeaWorld Area by IHG, you'll be connected to a shopping centre and within walking distance of Ingram Park Mall. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 3-minute drive from Ingram Park Mall and 11 minutes from Joint Base San Antonio
Holiday Inn Express & Suites San Antonio-West-SeaWorld Area by IHG offers its guests an indoor pool, Access to hot tub, and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served daily. Event space at this hotel measures 450 square feet (41 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express & Suites San Antonio-West-SeaWorld Area by IHG. Limited free parking is available on a first-come, first-served basis. The property offers extended parking privileges.

Smoking is allowed in designated areas at this San Antonio hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Extended parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 450 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Built in 2005
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 99.00
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 99.00 (subject to availability)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express San Antonio-West-SeaWorld
Holiday Inn Express San Antonio-West-SeaWorld Area Hotel
Holiday Inn Express San Antonio-West-SeaWorld Area San Antonio
Holiday Inn Express San Antonio-West-SeaWorld Area Hotel
Holiday Inn Express San Antonio-West-SeaWorld Area San Antonio
Holiday Inn Express San Antonio-West-SeaWorld Area
Holiday Inn Express Hotel Suites San Antonio West SeaWorld
Holiday Inn Express Suites San Antonio West SeaWorld Area
Holiday Inn Express Suites San Antonio West SeaWorld Area
Holiday Inn Express Suites San Antonio West SeaWorld Area by IHG
Holiday Inn Express Hotel Suites San Antonio West SeaWorld
Holiday Inn Express Suites San Antonio West SeaWorld Area

Reviews

Holiday Inn Express & Suites San Antonio-West-SeaWorld Area by IHG Reviews

8.0

Very good

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 423 out of 1000 reviews
Rating 8 - Good. 273 out of 1000 reviews
Rating 6 - Okay. 158 out of 1000 reviews
Rating 4 - Poor. 89 out of 1000 reviews
Rating 2 - Terrible. 57 out of 1000 reviews

Reviews

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Jul 2025

8/10 Good

martha

I I stay for 2 days family trip in. The hotel was clean. A smells good. Complimental breakfast was good bed was comfortable!
Stayed 2 nights in Jul 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was polite and welcoming . It was a great experience.
Stayed 2 nights in Jul 2025

8/10 Good

Alfonso

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive been here before the staff is always friendly i just like staying here
Stayed 1 night in Jul 2025

10/10 Excellent

Omar

Travelled with family, Travelled with family and small children
Room could of been more cleaner
Stayed 2 nights in Jul 2025

4/10 Poor

Jobin

Stayed 1 night in Jul 2025

8/10 Good

John

.
Stayed 1 night in May 2025

2/10 Terrible

Candance

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend. The hotel building looked pretty ran down. The upkeep was horrible. My family and I traveled 9 hours and made it to the hotel early, around 3am. The first room given to us smelled awful. The smell had us standing in the hallway. I immediately went downstairs, and they switched us to another room. This room smelled bad as well, but not like the first room. Room service never came to the room to clean or provide fresh towels. For breakfast, my mom ended up drinking spoiled milk that made her sick the entire stay. Oh, and that same morning, there was a stranger who walked up to us and advised us to check our vehicles because his truck had been broken into, and he was told it was the 3 incident that happened there that week! I regret wasting my time and money here; it was the worst experience ever.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mohammed, Euless

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Jul 2025

10/10 Excellent

Charles

Stayed 3 nights in Jul 2025

8/10 Good

JUAN, Laredo

Stayed 1 night in Jun 2025

10/10 Excellent

Deborah

Stayed 2 nights in Jun 2025

6/10 Okay

Jose A

Liked: Staff & service
Not what I anticipated according to rating and reviews and deceptive property photos. For the price I could have done better...
Stayed 1 night in Jun 2025

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a bit dated but the price reflects. The room was clean and comfortable and the staff were accommodating. They also had complementary breakfast and coffee. I didn’t have time to use the amenities. There were restaurants and a movie theater near. It was only 15 minutes to the base.
Stayed 2 nights in Apr 2025

4/10 Poor

Rhonda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not as clean as described by other people who stayed.
Stayed 1 night in Jun 2025

10/10 Excellent

Maurice, Hemet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall! Staff was friendly, beds were comfy, and breakfast was a nice bonus. The location is perfect for SeaWorld. Only downside was the carpet in the room—it looked a bit dirty. Other than that, everything else was great and we’d definitely stay again.
Stayed 1 night in Jun 2025

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 1 night in Mar 2025

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time staying. It was cozy.
Stayed 1 night in May 2025

6/10 Okay

Emily

Stayed 3 nights in May 2025

6/10 Okay

sarah

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff and service are very friendly. Breakfast was good- especially the pancakes. The reason I gave three stars was that my room smelled like a wet dog … musty smell. This is an older hotel with some updates but the smell of the room was unpleasant. The bedding and the rooms were very clean kept. I did have an allergic reaction from day one- I believe it was from the towels. They could be using a detergent that I am sensitive to. Overall, the stay was satisfactory.
Stayed 4 nights in May 2025

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Sharon

Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok the rooms and the hotel itself needs maintenance. The pool had to much chlorine was burning my eyes. The rooms felt humid for some reason . It’s an ok if people are not picky at all . Front desk was good to the morning lady and a guy in the night but there was one lady in the afternoon very rude she told me to insert my card and I asked why she needed my card since I paid my stay thru a third party and she answer very rude . Definitely not staying here again it’s just an honest opinion (facts) not trying to talk thru emotions
Stayed 2 nights in May 2025

4/10 Poor

Shaunda

Stayed 3 nights in Apr 2025

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the room, the breakfast were all great! Hot breaffast every morning!Very clean eating area!
Stayed 2 nights in Apr 2025