We paid for 2 king beds - instead we were given 2 twin beds and a roll-in. The hotel gave us a 15% discount on 1 of our 2 night stays rather than adjusting the charges for the lesser room rate. Staff shrugged it off and said we could cancel instead - with our other 2 rooms fine, we were stuck. Area is full of homeless but we didnt feel unsafe traveling as a group of 10. Even our taxi driver warned us during dropoff that we had picked a bad area to stay.
Hotel rooms were nicer than expected based on outward appearance. Rooms were clean and a good size. Showers had good pressure and hot water. Hotel disnt use wash clothes and instead offered us hand towels. Shampoo and body wash was not in room but was given to us at the front desk when we asked for more towels.
A couple of nice coffee shops and eateries in the immediate area. Jane's was a good breakfast stop and just 1-block away.
Our room was on the street side, 3rd floor and homeless were out shouting and playing music into the late hours of the night.
We walked to Lombard street, Fishermans Wharf and Ghirardelli - a very tough walk up hills. We rode the trolley back and walked about 7 blocks from the nearest stop tonthe hotel.
Overall, I wouldn't plan to stay here again. Mainly due to the area... but also due to the ripoff. You got us once, but there wont be a 2nd time.
Rather, head a bit closer to union square.