Unfortunately, while charged premium rates due to MS Ignite conference, my room was not attended to or cleaned for 5 days. The towels not replaced, bins overflowing. The room had a wet mucky smell. Not sure from what. I tried to open the window and that made no difference.
When I spoke to staff (gentleman in reception) downstairs saying my room hasn’t been cleaned for 4 days at that point, I was told: ‘We have a lot of check ins, so not going to happen’.
The carelessness for the amount they charge was insane. I would definitely not recommend this place. I checked out after this and went to stay at another hotel.
When I asked for at least the leftover days refund, I was told that I’ve rejected their service.
There was no service to reject, just very bad experience.