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SureStay by Best Western San Francisco Marina District

2.5 star property

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Photo gallery for SureStay by Best Western San Francisco Marina District

1 bedroom, in-room safe, desk, laptop workspace
1 bedroom, in-room safe, desk, laptop workspace
Reception
Lobby
Free daily continental breakfast

Popular amenities

  • Room service
  • Laundry
  • Breakfast included
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
1940 Lombard St, San Francisco, CA, 94123
  • Ghirardelli Square
    ‪13 min walk‬
  • Lombard Street
    ‪16 min walk‬
  • Presidio of San Francisco
    ‪16 min walk‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(16 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (Walk-in Shower;with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Fireplace (Walk-in Shower;with Sofabed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

SureStay by Best Western San Francisco Marina District

Hotel with free breakfast, near Fort Mason
Along with a microwave in a common area, this smoke-free hotel has concierge services and dry cleaning. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour front desk, express check-out and tour/ticket assistance.
SureStay by Best Western San Francisco Marina District offers 37 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and coffee/tea makers. Televisions come with premium satellite channels and Netflix. Bathrooms include a combined bath/shower unit and hairdryers.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at SureStay by Best Western San Francisco Marina District. During your stay, you're just a quick walk from Union Street. Free breakfast, free WiFi in public areas and dry cleaning service are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 12 minutes by foot from Fort Mason and a 2-minute drive from Presidio of San Francisco
Free breakfast is served daily. WiFi is free in public spaces. A vending machine, tour/ticket assistance, and concierge services are also featured at SureStay by Best Western San Francisco Marina District. A complete renovation of SureStay by Best Western San Francisco Marina District was completed in January 2024.

This San Francisco hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.
Room service (during limited hours) is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair-accessible parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 1960
  • Eco-friendly cleaning products used
  • Renovated entire property - January 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch TV with premium satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Masks are required at the property for guests who have not received COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Howard Johnson Hotel San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson by Wyndham San Francisco Marina District
SureStay by Best Western San Francisco Marina District Hotel
Hotel Howard Johnson by Wyndham San Francisco Marina District
Howard Johnson Wyndham Hotel
Howard Johnson Wyndham

SureStay by Best Western San Francisco Marina District Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 140 out of 417 reviews
Rating 8 - Good. 139 out of 417 reviews
Rating 6 - Okay. 73 out of 417 reviews
Rating 4 - Poor. 45 out of 417 reviews
Rating 2 - Terrible. 20 out of 417 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Nena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We chose this hotel based on other SureStays, cleanliness was good, space is good, however, it showed “parking available” but no mention of parking spots being very limited and staff having priority over guests for parking. We arrived very late at night and had to park a long distance away from the hotel. No elevation available (not handicap friendly) so we have to carry big luggage up the stairs. This should be mentioned
Stayed 3 nights in Apr 2025

8/10 Good

Johnny

Stayed 4 nights in Apr 2025

8/10 Good

Daniel Maurice,André

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and close to allot of the attractions
Stayed 4 nights in Apr 2025

6/10 Okay

Krystyna

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Got everything we expected from a two star hotel. Room was as shown on picture, it was clean but bathroom needs a repair. Good safe place to spend few nights there.
Stayed 3 nights in Apr 2025

4/10 Poor

Victor, Fresno

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paper thin walls and floors! Inconsiderate housekeeping staff cleaning outside at 7:00am banging and clanging stair railings with brooms and loud music. No elevator to carry luggage.
Stayed 2 nights in Apr 2025

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need more trash can. It wouldn't be bad if they left more towels and pillows.
Stayed 3 nights in Apr 2025

10/10 Excellent

CATALIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 5 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

YING

Stayed 2 nights in Apr 2025

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

ANGELICA

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We would not stay here due to the parking situation. The hotel room is clean. I like the 2 beds if you have a family but the disadvantage is you can hear everything outside. It's convenient if you want to be close to tourist places but for me it was very noisy. Oh and parking is so limited! The spaces are small..its more convenient to uber. The front staff could be more friendly. The continental breakfast is good. Pros lots of yummy restaurants around. Pier 39 is only a 10min drive. The front staff called to see if everything in the room was ok. Our family said they would prefer staying elsewhere next time.
Stayed 1 night in Apr 2025

8/10 Good

Dianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful great stay
Stayed 1 night in Jan 2025

6/10 Okay

Jacqueline S.

Travelled with family
Gum stuck to the wall, ripped and stained curtains, large gap under door, light shining through door frame, parking
Stayed 3 nights in Apr 2025

8/10 Good

Raquel, Hollister

Liked: Cleanliness
Disliked: Property conditions & facilities
It was a little scary
Stayed 2 nights in Feb 2025

10/10 Excellent

Yasser

Stayed 3 nights in Apr 2025

8/10 Good

Hardrisht

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is first come first serve, only downside
Stayed 2 nights in Mar 2025

10/10 Excellent

Sa, Raleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely happy with the location on Lombard street. Close to fisherman's warf with public transportation or $10 drive via Uber. Free parking is a highlight not to be unnoticed.
Stayed 1 night in Apr 2025

2/10 Terrible

Karla

Travelled with family, Travelled with family and small children
Disliked: Staff & service
The men checking us in said only 1 car per room he said it’s a limited amount. Which I didn’t see in the policy , either way I told him that’s fine can I pay for another parking? He said he didn’t know how to do that! I asked to speak to a manager he said no manager was on site! Then he said we could have us pay $25 for another car parking. He had the worst attitude!!!! Not helpful at all!! Train your people better and teach them how to run a hotel before leaving them alone !!!
Stayed 1 night in Apr 2025

8/10 Good

Rolando Garces

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is located in a very walkable to major attraction in the city which is good! Staff are nice. just need to work on hotel amenities and get much better towels other that that it was good!
Stayed 3 nights in Mar 2025

8/10 Good

Lynn

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

8/10 Good

Whitney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. No elevator, hard with lot of luggage, luckily my bf helped me. Parking is limited and first come, first serve. Tight spaces. Staff was excellent and nice.
Stayed 1 night in Mar 2025

6/10 Okay

Genesis

Stayed 1 night in Dec 2024

10/10 Excellent

Rogelio

Stayed 2 nights in Mar 2025

8/10 Good

Katie

Stayed 2 nights in Mar 2025

6/10 Okay

Wyatt

Stayed 1 night in Mar 2025