The place has beautiful ocean views, spacious pools, and a water park appropriate for the location. What makes it unpleasant is the customer service, and everything related to food is terrible. To check in, you're guaranteed a 40-minute line, as they only had two or three people serving visitors. Due to limited restaurants, I immediately asked for reservations, and there was only room at the "Spanish" restaurant. The dishes were limited, so I ordered a paella and asked the waiter if it was fresh, and he said yes. It turned out they were rice pizzas; they are prepared like pizzas and baked. The floor was very dirty with food. At Ventanas, a Puerto Rican restaurant, the menu is from a food truck. I went for breakfast, and the wait was 45 minutes. The waitress told us she had called us, when there were two of us, and neither of us heard her, and she scolded us for it. I'm sure she jumped us... At the brunch service in the hallway, the wait was similar, but the food was cold and of the same quality as any "chinchorro" or cheap cafeteria in the area. There was a lot of accumulation of plates with leftover food. Ferry trips to Palomino, according to their advertisements, have trips every half hour. This wasn't true, which is why I imagine they don't publish the schedule. During one of the returns, they had people stranded for about an hour and a half. The people who attend this service are very rude and unsympathetic.