2/10 Hirveä
Matt
Liikematkailija
18.1.2026
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
I prepaid in full for an accessible room nearly a month in advance, knowing I would be arriving late and fully expecting to receive the room I had already paid for. That did not happen.
This was my first—and will be my last—stay at a Sonesta property in over five years, following multiple negative experiences at their hotels between 2020 and 2021. Unfortunately, this stay confirmed a complete lack of accountability at the brand level. I will not make the mistake of booking with Sonesta again.
I spend only about 120 nights per year at home; the remaining 245 nights are spent traveling. Those nights will continue to be booked with brands that understand reliability, accessibility commitments, and guest accountability—and that compensate guests appropriately when expectations are grossly missed.
Beyond the booking failure, the room itself was unacceptable: a visibly dirty bathtub with a grimy handprint on the wall, 2 of 3 shower-wall mounted soap/shampoo/conditioners on the wall were empty, trash receptacles without liners and stained basins, decades-old room phones, and outdated HVAC units that are loud enough to keep you awake unless powering down while leaving the room feeling stagnant.
Overall experience: 0/10. Do not recommend.
Matt
Yöpyi 1 yön tammikuussa 2026