2/10 HirveÀ
Gentry E.
5.4.2025
HyvÀÀ: Siisteys
Terrible Communication and Unhelpful Host
We arrived to this cabin at 6:00 PM and found that the air conditioning was broken - 80 degrees in the cabin. I messaged the VRBO host and didn't hear back. I found a book in the cabin that said to call a property manager if there were issues. Turns out, there is a company that manages the property and the VRBO host appears to be hands off. The property manager was unable to fix the AC and they moved us to another cabin late that night due to the heat. I heard back from the VRBO host late the next morning asking if we ever got the AC fixed. Apparently, they didn't know that the property manager was working with us. The cabin we were moved to was not family friendly and didn't compare with the this cabin in terms of view, fire pit or family friendly furnishings, but we were stuck at that point. I asked the VRBO host to consider some sort of refund and never heard back. The new cabin we were in was such a bad match for our family that we ultimately just left a day early.Props to the property manager who helped us out as best they could. But, this host is awful. They did nothing to help correct the issue with their property, never responded after their initial message asking if the AC ever got fixed or even apologized for the inconvenience. Beyond that, they clearly weren't even communicating with their own property manager. This is the worst VRBO host I've ever dealt with.
Gentry E.
Yöpyi 3 yötÀ huhtikuussa 2025