2/10 Terrible
Mark W.
1 Jun 2025
Disliked: Cleanliness
Never received check-in instructions, communication, or refund
On the day of check-in I attempted to contact the host for instructions letting them know I never received them, never heard back, VRBO support tried contacting them and got no response either so I had to make other last minute arrangements for the week. Finally got an email at 11:17pm that night saying I will receive a text message for instructions, searched for a text message to find out that it was blocked by my phone as a potentially dangerous message. Since the host doesn't send instructions via email or through the VRBO app, nor do they seem to be available after work hours (seems to be a property management company vs.an actual owner) we had no way of accessing the property. Even though the host was informed of the situation that happened they refused to refund the expense. So not only did I pay for the VRBO that I didn't get to use, but also had the additional expense of having to book other arrangements for the week. This was a very expensive experience to ultimately learn that this host doesn't care whatsoever about the end customer that books, they consider the owner of the property their customer. Please beware if you have any issues, it's unlikely you'll be able to contact the host immediately for any emergencies, they only send check-in instructions via text message, and VRBO support is helpless in this situation because the host gets the ultimate say in how to handle the situation, which ends up being in the best interest of the property owners wallet.
Mark W.
Stayed 9 nights in Mar 2025