8/10 Good
GENNARO
Travelled with family
16 Aug 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pros:
Gloria, the director of recreation was absolutely amazing. If this hotel didn’t have her, I don’t know how my stay would have gone. I ended up getting really sick and she took the time to check up on me and make sure I had anything and everything to help me. She took care to make sure my kids were taken care of at the kids club. She SAVED my trip! It’s unfortunate my entire trip was ruined by getting sick (nothing to do with the hotel) but at least she made it where I felt I was taken care of.
The staff at coconut cove - soooo nice. The manager there always made sure I got anything I needed. He even made sure I got some homemade ginger tea! Thank you for that! The staff always smiled and it was a pleasure to go there.
The beach : not much to see or do. I travel the World and had just been to some of the most beautiful water in the entire world so I am spoiled. But there’s nothing much to see there. To the point my husband never went to the beach and neither did my kids. You must go over to St. John for this. We had a boat rented but had to cancel due to my sickness.
The food: Mediocre. I live in Miami. We spend a lot of time in the carribean. I know what to expect. It was hard to eat at all the restaurants here.
Check in: we waited 45 min with 2 hangry little kids crying on the floor. Just wanting to go eat. I had to go find someone twice to either check us in ir just leave and try to go back later.
Rooms: excellent! So much more but it won’t allow.
GENNARO
Stayed 5 nights in Aug 2025
