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Platinum Hotel Tunjungan Surabaya

4.0 star property

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Photo gallery for Platinum Hotel Tunjungan Surabaya

A person sitting by a window with a cityscape view.
Penthouse | Living area | 49-inch flat-screen TV with cable channels, TV, streaming services
Exterior
Restaurant
Penthouse | Premium bedding, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Tunjungan St No.11 - 21, Genteng, Surabaya, East Java, 60275
  • Place, Tunjungan Plaza
    ‪6 min walk‬
  • Place, BG Junction
    ‪7 min walk‬
  • Place, Surabaya Plaza Shopping Mall
    ‪2 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪28 min drive‬

Room options

View all photos for Business Double Room

A modern hotel room with a large bed, a desk with a chair, a bedside table, and a TV.

Business Double Room

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Business Twin Room

A hotel room with a large bed, a desk with a chair, and a dining table with apples.

Business Twin Room

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

A modern hotel room with a large bed, a desk, and a shower area.

Deluxe Double Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Double Room

A modern hotel room with a large bed, a desk with a chair, a mirror, and a bathroom visible through an open door.

Executive Double Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Double Room

A modern hotel room with a bed, a sofa, a glass-enclosed shower, and a dining area.

Junior Double Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

A hotel room with two beds, a TV, a desk, a mirror, and a bathroom with a shower and sink.

Deluxe Twin Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Family Double Room

A hotel room with two beds, a large mirror, and a glass shower area.

Family Double Room

  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Double Room

Premier Double Room | Premium bedding, in-room safe, desk, laptop workspace

Premier Double Room

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Penthouse

Penthouse | Premium bedding, in-room safe, desk, laptop workspace

Penthouse

  • City view
  • 140 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Business King Room

Premium bedding, in-room safe, desk, laptop workspace

Business King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe King Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Junior Suite

A modern hotel room with a bed, a sofa, a coffee table, and a glass-enclosed bathroom.

Junior Suite

  • Sleeps 2
  • Free Wi-Fi

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  • Parking included
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4.7 out of 5, Exceptional, 309 reviews
The price is €70
includes taxes & fees
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About this property

Platinum Hotel Tunjungan Surabaya

This hotel features 2 outdoor pools, a full-service spa and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site. Change of towels is available on request
Platinum Hotel Tunjungan Surabaya offers 292 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include slippers, hairdryers and toothbrushes and toothpaste.

This Surabaya hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools and 4 hot tubs are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include massages.
During your stay at Platinum Hotel Tunjungan Surabaya, you're just a quick walk from Tunjungan Plaza. You'll find features such as free WiFi in public areas and free valet parking, plus 2 outdoor pools.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free valet parking and self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the 4 hot tubs
  • Treat yourself to massages at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and bicycles to rent
  • Just a 1-minute drive from Tunjungan Plaza and 12 minutes from Pakuwon Mall
  • Airport shuttle service available for a fee
Platinum Hotel Tunjungan Surabaya offers its guests a full-service spa, 2 outdoor swimming pools, and 4 hot tubs along with a sauna and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and 18 meeting rooms. Event space at this hotel measures 6954 square feet (646 square metres) and includes conference space. Spa services, a terrace, and concierge services are also featured at the business-friendly Platinum Hotel Tunjungan Surabaya. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Surabaya hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Platinum Hotel Tunjungan Surabaya has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 4 hot tubs
  • Bicycle rentals
  • Bicycle storage
  • Full-service spa
  • Gym
  • Sauna

Family friendly

  • 2 outdoor pools
  • Free babysitting
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 18 meeting rooms
  • 6,954 square feet of conference space
  • Business centre

Outdoors

  • Outdoor entertainment area
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels
  • Streaming services

Food and drink

  • Electric kettle
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Platinum Hotel Tunjungan Surabaya

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 400000.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 250000 for adults and from IDR 125000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: IDR 400000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Platinum Hotel Tunjungan Surabaya offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number 220009572884
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Platinum Tunjungan Surabaya
Platinum Hotel Tunjungan Surabaya Hotel
Platinum Hotel Tunjungan Surabaya Surabaya
Platinum Hotel Tunjungan Surabaya Hotel Surabaya

Platinum Hotel Tunjungan Surabaya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 18 out of 25 reviews
Rating 8 - Good. 2 out of 25 reviews
Rating 6 - Okay. 4 out of 25 reviews
Rating 4 - Poor. 0 out of 25 reviews
Rating 2 - Terrible. 1 out of 25 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to many shopping areas & eateries, staffs are friendly, room is very new and clean
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good location and comfortable hotel

near to Tunjungan plaza and near many eating place and big breakfast selection
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location,Huge room,Value for Money

Clean and new spacious room,conveniently located downtown near to Tunjungan Mall,walking distance ti many restaurant and shops.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Mika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast.
Stayed 6 nights in Jul 2024
Verified

10/10 Excellent

Ancilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay in the heart of Tunjungan street. Room was spacious and clean, the bathroom was nice with complete amenities. Breakfast has amazing lots of options and good flavours.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Abd Shukor Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On time checkin without waiting. Requested for smoking room and ready when arrived. Price is not so expensive and reasonable even during school holiday. Very highly recommended to who ever want to stay at this hotel.
Stayed 1 night in May 2024
Verified

6/10 Okay

j

Liked: Cleanliness, property conditions & facilities, room comfort
lengthy check in. Room is standard, but bathroom is small and narrow. Bed is nice and firm. AC not cold enough in our room. Breakfast is OK
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Abd Shukor Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking might be trouble because limited and limited room maunuver for vehicle.
Stayed 3 nights in Feb 2024
Verified

8/10 Good

Todd

Liked: Cleanliness, property conditions & facilities
Accidentally broke a shampoo bottle, charged me 500000 rupiah for it, I could see around 100000 or 150000 but this was shocking, and unfair
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Daisuke

Liked: Staff & service
部屋は広くて良いですが、お湯が出なくて困りました。また、お湯も黄色かったです。
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Hiroshi

Liked: Staff & service
Disliked: Amenities
朝食会場が人が多すぎて席が足りない。エレベーターも時間がかかるのは不満
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très propre, même les ascenseurs sont parfumés
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Koichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋もとても綺麗で快適に過ごせました。 ルーフトップバーでは風も気持ちよく、インドネシア料理だけでなく料理も豊富にあります。
Stayed 1 night in Jul 2025
Verified

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Tadayoshi

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

M priyo

Stayed 1 night in Oct 2024
Verified

10/10 Excellent

BOON HOW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Abd Shukor Bin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Mar 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Verified

2/10 Terrible

Rusli

Stayed 2 nights in Jul 2022