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Tunjungan Hotel

4.0 star property

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Photo gallery for Tunjungan Hotel

Lobby
Premium bedding, in-room safe, desk, laptop workspace
Aerial view
Outdoor pool
Breakfast, lunch and dinner served

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Jl. Tunjungan 102 - 104,102-104, Surabaya, SUB, 60011
  • Place, Tunjungan Plaza
    ‪1 min walk‬
  • Place, Surabaya Plaza Shopping Mall
    ‪12 min walk‬
  • Place, Grand City Surabaya
    ‪18 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪29 min drive‬

Room options

View all photos for Superior Room Breakfast

Premium bedding, in-room safe, desk, laptop workspace

Superior Room Breakfast

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite | Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

  • City view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Business Suite

Business Suite | Premium bedding, in-room safe, desk, laptop workspace

Business Suite

  • City view
  • 94 sq m
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Tunjungan Suite

Tunjungan Suite | Premium bedding, in-room safe, desk, laptop workspace

Tunjungan Suite

  • City view
  • 128 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room (Room Only)

Premium bedding, in-room safe, desk, laptop workspace

Superior Room (Room Only)

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Executive

Deluxe Executive | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Executive

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Premier

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Premier

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Breakfast Promo

Premium bedding, in-room safe, desk, laptop workspace

Superior Breakfast Promo

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room Only Promo

Premium bedding, in-room safe, desk, laptop workspace

Superior Room Only Promo

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Premier Breakfast Promo

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Premier Breakfast Promo

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Premier Room Only

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Premier Room Only

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Premier Breakfast for 1

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Premier Breakfast for 1

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room Breakfast for 1

Premium bedding, in-room safe, desk, laptop workspace

Superior Room Breakfast for 1

  • City view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Tunjungan Hotel

This hotel features an outdoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and a coffee shop/cafe are on-site.
Tunjungan Hotel offers 272 accommodations with washers/dryers and a safe. Beds feature premium bedding. LCD televisions come with premium cable channels. Bathrooms include baths or showers with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
With your stay at Tunjungan Hotel, you're connected to a shopping centre and just a quick walk from Tunjungan Plaza. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Steps from Tunjungan Plaza and 12 minutes by car from Pakuwon Mall
Tunjungan Hotel offers its guests an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Spa services, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Tunjungan Hotel.

Smoking is allowed in designated areas at this 4-star Surabaya hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:00 AM to 10:30 AM.
On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; IDR 175,000 for adults and IDR 100,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Billiards/pool table
  • Ecotours
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • In-room washing machine/dryer
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 350000 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 175000 for adults and from IDR 100000 for children
  • Rollaway bed fee: IDR 350000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Tunjungan Hotel SURABAYA
Tunjungan Hotel Hotel
Tunjungan Hotel Surabaya
Tunjungan Hotel Hotel Surabaya

Tunjungan Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 2 out of 24 reviews
Rating 8 - Good. 5 out of 24 reviews
Rating 6 - Okay. 9 out of 24 reviews
Rating 4 - Poor. 5 out of 24 reviews
Rating 2 - Terrible. 3 out of 24 reviews

5.8/10

Cleanliness

7.4/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

N r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Great pool always in the sun. And clean. Hotel is dated but how it is it’s a nice hotel and decent location everything you would want. Room was huge everything nice and bed comfy
Stayed 4 nights in Feb 2024
Verified

4/10 Poor

MD

Liked: Staff & service
Disliked: Cleanliness
The bathroom shower did not work properly. The bathtub floor was cracked and unsafe ans discolored
Stayed 2 nights in Feb 2026
Verified

4/10 Poor

Lim

Liked: Staff & service
Disliked: Room comfort

Hotel interior condition equivalent to 2.5/3-star.

Bedsheet & pillow-case,towels,etc. looks old & yellowish. Need to be changed & upgraded.
Stayed 3 nights in Jul 2019
Verified

2/10 Terrible

Shahul Hameed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel needs full makeover

This hotel needs a huge makeover and refurbishments. Service is extremely bad. Door locks malfunctioned few times. No word of apology for the inconveniences caused. We chose this hotel only for its location.
Stayed 1 night in Jun 2023
Verified

4/10 Poor

Chien-Wei

facility is very old. air com cannot adjust, towel is old, gym is closed, elevator is slower than my grandfather, the fastest internet speed only 0.5M, download email needs spend over 30mins everyday. breakfast is poor. Only location is good, staff is friendly and water pressure is strong(10F).
Stayed 6 nights in Jul 2019
Verified

6/10 Okay

MT

Disliked: Cleanliness, amenities, property conditions & facilities
WiFi not active.
Stayed 1 night in Dec 2019
Verified

6/10 Okay

M.

Disliked: Cleanliness, staff & service

Outdated, good location and nice food.

We didn’t receive what we booked and when asked for the rooms we had booked and paid (and were guaranteed), we got no explanation or the room we had booked. Service only wanted us to sign the form and did not inform us about breakfast or anything for that matter. We also mistakingly had wrong breakfast vouchers. So we came back to arrange it accordingly so we could get breakfast the next day. The communal areas (outside of the lobby) are not well maintained, we had a clogged bathroom upon arrival and our window looked out upon a stained brick wall. Let’s leave out other details. Turn down service was good considering providing towels. The location is good depending on your itinerary, the hotel is located between entrance 1 and 6 of Tunjungan plaza. This can be convenient if you wish to have rather a lazy or luxurious stay. Food is good, but come early. Thank you for the stay. Little tip, we could understand behasa and understood what your staff were saying over tourists during our stay….
Stayed 2 nights in Jul 2023
Verified

8/10 Good

Yahya Adiatmaka

Liked: Cleanliness, staff & service, room comfort

Hotel ok dan bersih, sayang tempat fitness tidak

Hotelnya ok. Kamar dan kamar mandi bersih. Cuman sayang sekali nggak ada stikkontak dekat kasur, jadi kalau mau cas hp dekat tv. Tempat fitness tidak terawat, kualitas jelek.
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
ショッピングモールに近いだけで、おすすめのホテルではありません。 古い部屋ではありますが、掃除か行き届いてないので余計に汚く見えます。 コロナのせいもあってか、朝食はとても貧弱でした。 このホテルに泊まるくらいならば、少し値段ははっても他の星4ホテルをお勧めします。
Stayed 2 nights in Oct 2020
Verified

8/10 Good

Emaenula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 👌
Stayed 2 nights in Nov 2018
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

立地場所は素晴らしい

歩いて行ける距離にショッピングモールがあり、便利。 ただし、ホテル自体は古い。部屋もあまり綺麗ではない。 エレベーターはかなり遅い。
Stayed 3 nights in Oct 2018
Verified

6/10 Okay

sufi

Liked: Staff & service, room comfort

Near to Tunjungan Plaze

old hotel with old facilities. Needs abit of a revamp.
Stayed 1 night in Jul 2018
Verified

4/10 Poor

S

Liked: Staff & service, room comfort

Disappointing ...

Not too bad overall, the location is great, but the hotel is invaded with family groups lacking any kind of respect for other customers. The breakfast experience was awful in between those people … Breakfast buffet offer is also much less than a few years back. I did enjoy the big room, there's space enough, but the bathroom is clearly in need of deep renovation. Same goes for the lifts ...
Stayed 3 nights in Jun 2018
Verified

2/10 Terrible

Andrew

Disliked: Cleanliness, property conditions & facilities

Very poor maintenance

The hotel was built to a high standard, probably about 30 years ago. However it has not been maintained properly. The lobby looks good. But from the lift onwards, you can really see that a tired looking hotel. The bed was comfortable. Water from the tap at the sink goes in different directions because it it partially clogged. Should either be serviced or changed. The sink outlet was also clogged. Stayed 2 nights. On the first morning, I had only cold water from the shower. On the second morning, there was hot water. The jug kettle provided was so old that the heating element that boils the water was corroding away. There is no working desk, so I had to use the TV table to work on my laptop. Iron and board is not available even upon request. This hotel is totally not suitable for business travellers. Breakfast spread was fairly good. However there were a few vegetables at the salad bar that had started becoming rotten. One of my colleagues got stuck in the lift for a few minutes. Maintenance is poor, and it does not seem that the people up-keeping this hotel are doing their job. All of us colleagues staying during this visit agreed that we would never stay in this hotel again.
Stayed 2 nights in Jan 2018
Verified

4/10 Poor

Viswanaden

Disliked: Cleanliness, property conditions & facilities, room comfort

Not worth a 3 star hotel. Really dirty

Really dirty room, no view at all. Asked for a room change and they gave me another one which was worst. For sure not a 3 star hotel. Some 2 stars hotels are much more better.
Stayed 2 nights in Nov 2017
Verified

10/10 Excellent

EUNHYEOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
수영장에 사람이 없어서 혼자 유유히 떠다니면서 여유를 즐겼어요 둥둥떠다니면서 하늘을 보면 고층건물들이 보이고 마치 제가 부자가 된 기분이였어요
Stayed 1 night in Nov 2017
Verified

6/10 Okay

DDD

買い物や食事に対する立地が最高

立地がよい割に宿泊料が手ごろ。フロントの対応が早い。ドアマンが礼儀正しい。現地人の利用者がほとんどである。
Stayed 3 nights in Oct 2017
Verified

2/10 Terrible

Teh

Disliked: Cleanliness, property conditions & facilities, room comfort

won't go back again

-water no pressure -cockroach in bathtub
Stayed 3 nights in Oct 2017
Verified

6/10 Okay

Verified traveller

Liked: Room comfort

Very convenient location next to Tunjungan Plaza

Close to Tunjungan Plaza
Stayed 1 night in Oct 2017
Verified

8/10 Good

dedi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Wahib

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023
Verified

8/10 Good

Ng

Liked: Staff & service
Stayed 2 nights in Oct 2019
Verified

6/10 Okay

anggara

Liked: Staff & service
Stayed 1 night in Jan 2019
Verified

6/10 Okay

PURIS

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2018