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Mercantile Hotel The Rocks

3.0 star property

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Photo gallery for Mercantile Hotel The Rocks

Comfort Double or Twin Room | Iron/ironing board, free WiFi, bed sheets
Serves breakfast, lunch and dinner
Property amenity
Reception
Free toiletries, hair dryer, towels

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Laundry room

Explore the area

View in a map
25 George Street, The Rocks, NSW, 2000
  • Place, The Rocks Markets
    ‪2 min walk‬
  • Place, Sydney Harbour Bridge
    ‪5 min walk‬
  • Place, Circular Quay
    ‪10 min walk‬
  • Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪14 min drive‬

Room options

View all photos for Classic Double Room

Iron/ironing board, free WiFi, bed sheets

Classic Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Double Room

Iron/ironing board, free WiFi, bed sheets

Comfort Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room | Iron/ironing board, free WiFi, bed sheets

Deluxe Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Double or Twin Room

Comfort Double or Twin Room | Iron/ironing board, free WiFi, bed sheets

Comfort Double or Twin Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Traditional Double Room

Traditional Double Room | Iron/ironing board, free WiFi, bed sheets

Traditional Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Traditional Double Room

Traditional Double Room | Iron/ironing board, free WiFi, bed sheets

Traditional Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Mercantile Hotel The Rocks

A restaurant, a bar/lounge and dry cleaning are available at this hotel. WiFi in public areas is free. Additionally, a hair salon, a TV in a common area and a front desk safe are on-site. Housekeeping is not available.
Mercantile Hotel The Rocks offers 14 accommodations with coffee/tea makers and free toiletries. Flat-screen televisions come with cable channels. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested.
Our customers tell us that they can't get enough of the helpful staff at Mercantile Hotel The Rocks. During your stay, you're just a quick walk from Sydney Harbour Bridge. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy a meal at the bistro or drinks at the pub
  • Amenities include a front desk safe, an ATM and TV in a common area
  • Guests have great things to say about the helpful staff and the location
  • Steps from The Rocks Markets and Ken Done Gallery
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Mercantile Hotel The Rocks also features dry cleaning/laundry services, a hair salon, and a front desk safe.

Smoking is allowed in designated areas at this 3-star Sydney hotel.

The Mercantile Hotel – This bistro serves lunch and dinner.
The Mercantile Hotel – This pub specialises in Irish cuisine and serves breakfast, lunch, dinner and light fare. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Mercantile Hotel
  • The Mercantile Hotel

Things to do

  • TV in common areas

Conveniences

  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Built in 1915
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: 9:30 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The property charges 1.5 per cent for credit card payments

The front desk is open Monday - Tuesday (noon - 7:00 PM) and Wednesday - Sunday (11:30 AM - 9:00 PM)

The check-in location differs from the property location; go to: [Bar]

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property's front desk is open during the following times:
  • Monday - Tuesday: noon - 7:00 PM
The check-in location differs from the property location. To check in, guests will need to go to Bar
Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Mercantile Hotel Rocks

Mercantile Hotel

Mercantile Rocks

Mercantile The Rocks The Rocks

Mercantile Hotel The Rocks Hotel

Mercantile Hotel The Rocks The Rocks

Mercantile Hotel The Rocks Hotel The Rocks

Mercantile Hotel The Rocks Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 326 out of 973 reviews
Rating 8 - Good. 410 out of 973 reviews
Rating 6 - Okay. 157 out of 973 reviews
Rating 4 - Poor. 54 out of 973 reviews
Rating 2 - Terrible. 26 out of 973 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Hilda

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Love the old style pub and its history. Comfortable but showing its age, room was noise due to work being done on the block behind the building just outside our bath room window, but the bath room door was water damaged and could not be closed. Would stay again, there appears to be plans to do work on the build in 2024
Stayed 1 night in Dec 2023

8/10 Good

Shelby

Travelled with partner
Disliked: Amenities
Stayed 2 nights in Dec 2023

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

It was good.
Stayed 2 nights in Dec 2023

8/10 Good

Antonius, Eli Waters

Travelled with partner
Liked: Staff & service
Great location but the noise wasn't appreciated. Not the hotel's fault. Council decided to clean the footpaths from 6.30 pm till late and then the building next door was undergoing renovations and started pneumatic hammering at 7.00 am. Destroyed my intended restful sleep. Great staff and food was excellent value too.
Stayed 1 night in Dec 2023

2/10 Terrible

Lonnie

Disliked: Cleanliness, amenities, property conditions & facilities
This property was filthy and the aircon blew hot air into the room and was black with mold/dust. The tub was so bad I didn’t even ask them to clean the hair and bugs out as I would never use it!! Despite booking this room because it had a big bathtubs!! Do not recommend!!! Have pictures but don’t know how to post! Completely disgusting and rip off!!!
Stayed 1 night in Dec 2023

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position friendly staff rooms in need of revamp which I believe is happening
Stayed 1 night in Dec 2023

10/10 Excellent

Kiyomi

Liked: Cleanliness, amenities, property conditions & facilities
Great location and atmosphere. Live music was on but it was quiet in my room.
Stayed 1 night in Dec 2023

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Join the party

We arrived late on a Saturday, no problem the pub was busy so found someone who came to check us in. The room was clean and nice to find somewhere with twin beds. We quickly realised they would be better off with double glazed windows as you can hear everyone outside along with the music so that first night it was gone 3am till we finally got some sleep but 0630 someone was using a vacuum or a blender and it went on for ages. The building is old and you can tell from pain peeling but it wasn’t an issue. The location was brilliant and if you are there to join in with the drinking brilliant. Overall it wasn’t a bad stay.
Stayed 6 nights in Nov 2023

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, room comfort
The hotel was older than I expected, but the room was exactly what I expected. All of the staff were friendly & EXTREMELY helpful. We also liked the location in the "rocks" area.
Stayed 1 night in Nov 2023

8/10 Good

Michael

Disliked: Property conditions & facilities
It was typical ye olde pub accommodation. Good value, great location, but a bit tired facilities wise
Stayed 2 nights in Nov 2023

4/10 Poor

Hugh

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very disappointed-the difference between the room photos and the reality were quite significant - stains on the carpet, no working light in the bathroom, no grate in the shower, the bath was dirty, paint peeling off window frames, a large portable air conditioning unit that was broken (the taped together parts at the back had come apart). The saving grace was clean sheets and towels and the proximity to the rocks.
Stayed 2 nights in Oct 2023

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent, we walk here with our luggage from a cruise ship, it was 4 blocks. It is close to light rail, ferries busses and the train system. good dining at the pub and close to other dining venues. Close to the Harbor bridge with good access. An elevator would be helpful, but we were assisted with getting our luggage to the third floor. I would be happy to stay there again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and atmosphere!
Stayed 1 night in Oct 2023

2/10 Terrible

June

Disliked: Cleanliness, staff & service, property conditions & facilities
Mattress was filthy and I didn’t stay
Stayed 1 night in Oct 2023

6/10 Okay

Julia

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location of this Hotel is amazing. Right in The Rocks and walking distance to Circular Quay, it doesn’t get any better. The staff were friendly too. Unfortunately though it is in dire need of some TLC. I believe they will be closed for renovations in 2024 which is very much needed. The bathrooms are in poor condition, with paint peeling and mould. The showers are poor, with either no water pressure or they don't get hot at all. The rooms were basic but comfortable. Overall, you get whay you pay for and for the price and a place to sleep, it met those requirements.
Stayed 1 night in Oct 2023

4/10 Poor

joseph

Disliked: Staff & service, amenities, property conditions & facilities
The walls all the paint is peeling off the tiles road damaged in the bathrooms hot water doesn't work properly Infested with mosquitoes
Stayed 2 nights in Oct 2023

6/10 Okay

Ronalie

Stayed 1 night in Oct 2023

10/10 Excellent

Jacob

Liked: Staff & service
Staff were friendly. Very convenient location.
Stayed 1 night in Oct 2023

10/10 Excellent

Kelly

Liked: Property conditions & facilities
Convenient and close to harbour
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay. And, as always, great location.
Stayed 1 night in Oct 2023

8/10 Good

Tracy-Lee

Stayed 2 nights in Oct 2023

6/10 Okay

Jack

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was different to the presented photos, air con in room was one of those portable ones with a broken tube, bed was terrible, pillows where terrible and room just looked unkept. But surrounding area was great and easy walking distance.
Stayed 1 night in Oct 2023

8/10 Good

Megan

Travelled with family
Liked: Staff & service, property conditions & facilities
Friendly staff and flexible check in
Stayed 1 night in Sep 2023