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Borneo Royale Hotel

4.0 star property

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Photo gallery for Borneo Royale Hotel

Lobby sitting area
Café
Lounge
Café
Buffet

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
Mile 1, Jalan Kuhara, Tawau, Sabah, 91000
  • Place, Eastern Cineplex
    ‪2 min walk‬
  • Place, Eastern Plaza Shopping Center
    ‪2 min walk‬
  • Place, Holy Trinity Catholic Church
    ‪2 min walk‬
  • Airport, Tawau (TWU)
    ‪37 min drive‬

Room options

View all photos for Superior Double or Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Superior Double or Twin Room

  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double or Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double or Twin Room

  • 27 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite Single Use

In-room safe, desk, iron/ironing board, free WiFi

Junior Suite Single Use

  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Royale Deluxe Double Room Single Use

  • 27 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Royale Deluxe Double Or Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Royale Deluxe Double Or Twin Room

  • Sleeps 2

View all photos for Superior Double Or Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Superior Double Or Twin Room

  • Sleeps 2

View all photos for Deluxe Double Or Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Or Twin Room

  • Sleeps 2

View all photos for Junior Suite

In-room safe, desk, iron/ironing board, free WiFi

Junior Suite

  • Sleeps 2

Deluxe Suite

  • Sleeps 2

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About this property

Borneo Royale Hotel

Hotel in Tawau with full-service spa and fitness centre
This smoke-free hotel features a full-service spa, a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
Borneo Royale Hotel offers 180 air-conditioned accommodations with a safe and complimentary bottles of water. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers with a rainfall showerhead, slippers, bidets and complimentary toiletries.

This Tawau hotel provides complimentary wired and wireless Internet access. LCD televisions come with satellite channels. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include a sauna and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
During your stay at Borneo Royale Hotel, you're just a quick walk from Eastern Plaza Shopping Center. Free WiFi in public areas, a full-service spa and a restaurant are available.
  • Free WiFi and wired Internet
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and a sauna
  • Steps from Holy Trinity Catholic Church and Eastern Plaza Shopping Center
  • Airport shuttle service available for a fee
Borneo Royale Hotel offers its guests a full-service spa, a sauna, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

There are 6 meeting rooms available. The business-friendly Borneo Royale Hotel also features concierge services, complimentary newspapers in the lobby, and laundry facilities. An airport shuttle (available on request) is available for a fee.

This 4-star Tawau hotel is smoke free.

Borneo Royale Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 7:30 AM to 6:00 PM on request

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 6 meeting rooms
  • Computer station
  • Conference centre

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Borneo Royale Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 60.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MYR 50 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Promenade Hotel Tawau
Promenade Tawau
Promenade Hotel Tawau Sabah
Borneo Royale Hotel Hotel
Borneo Royale Hotel Tawau
Borneo Royale Hotel Hotel Tawau

Borneo Royale Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 34 out of 189 reviews
Rating 8 - Good. 74 out of 189 reviews
Rating 6 - Okay. 40 out of 189 reviews
Rating 4 - Poor. 25 out of 189 reviews
Rating 2 - Terrible. 16 out of 189 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Tc. Wong Sack

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near to event venue
Stayed 2 nights in Jul 2025

10/10 Excellent

Ooi, Kota Bharu

Business traveller
Liked: Staff & service
Bathroom floor was dirty
Stayed 1 night in Jul 2025

2/10 Terrible

Uyen, Henderson

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty and smelly.
Stayed 1 night in Feb 2025

2/10 Terrible

Andrew

I asked for a booking in Lahad Datu and the Expedia site showed hotels over 200 km away without telling me so. I didn’t realize this until it was too late. Disappointed with Expedia.
Stayed 1 night in Oct 2024

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jun 2024

8/10 Good

Lan Shiun

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dated hotel and some facilities need some update
Stayed 3 nights in Jun 2024

8/10 Good

Katharina

Liked: Staff & service
Disliked: Cleanliness, amenities
Good place to sleep before catching a morning flight. Rooms need updating, not a single picture on the wall and dubious stains on the carpets give an eerie vibe. Was going to make a cup of tea but the kettle had exposed wires. Staff were friendly and there is a bar and restaurant and 24 hour convenience store on site. If you’re expecting the Ritz this ain’t it, but if you want an affordable place to rest your head near the airport i would recommend. Plus the beds were so comfy, one of the best sleeps I’ve had in ages!
Stayed 1 night in Jun 2024

6/10 Okay

Chung Yee

Business traveller
Disliked: Cleanliness, property conditions & facilities
Broken, even a place to keep my soap during shower also do t have
Stayed 3 nights in Jun 2024

10/10 Excellent

Chung Yee

Business traveller
Liked: Cleanliness, staff & service
The Sauna and steam room are out of order
Stayed 4 nights in May 2024

6/10 Okay

Anders

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Its okay

The hotel staff was very friendly but the hotel is a bit old and it is all around. Our phone didn't work and the bathroom was never totally clean. That being said we liked the breakfast very much and no bad word on the restaurant
Stayed 4 nights in Jan 2024

8/10 Good

Dolatkanoo

Stayed 3 nights in Jan 2024

6/10 Okay

khairul

Stayed 1 night in Sep 2023

6/10 Okay

Suryana

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property is pretty old. The rooms carpet were quite dirty, and some towels were really old and torn. The rubber edges of the shower area were black.
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service

Love the gym and sauna

The room condition was just ok. Carpet full with iron mark because their dont provide iron board in the room. You have to request for. The one i receive not function well. The only why i choose this hotel because it have gym, jacuzi and sauna which i love to spend time there. I hope service to be improve.
Stayed 2 nights in Aug 2022

2/10 Terrible

Pik Boon, Puchong

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Rundown and no sound insulation, can clearly here next door
Stayed 2 nights in Aug 2022

10/10 Excellent

Alwaleed, Doha

Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service

Stay acceptable

This is my firstime stay at the hotel after 2 years. The room not that quite mantained as before when it was under promenade but still good for stay. The bathroom especially shower side please get rid the mold at the wall. Breakfast also good and acceptable. The reason why i will stay again at this hotel because their have the gym facilities and sauna. But please repair some gym equipment and also the jacuzi.
Stayed 3 nights in Jul 2022

8/10 Good

Ahmad Shah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

4/10 Poor

Grace

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Jaspal Kaur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Andy

Travelled with family
Good condition but old hotel near to town area.
Stayed 1 night in Nov 2021

4/10 Poor

Chung Yee

Stayed 2 nights in Nov 2021

10/10 Excellent

mohd safarin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Stayed 2 nights in Mar 2021