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Hotel Silken Ciudad de Vitoria

4.0 star property
VIP Access

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Photo gallery for Hotel Silken Ciudad de Vitoria

Hotel Ciudad Devitoria features a unique architectural style with a prominent tower and arched windows.
Experience the grandeur of our lobby, featuring a reception desk, comfortable seating areas, and a grand piano.
Experience the sleek, modern lobby of SALONES - LA FLORIDA, featuring a spacious reception area with comfortable seating and a clean, contemporary aesthetic.
Relax in a serene indoor garden with lush plants and a cozy seating area.
Enjoy a casual dining experience with a variety of seating options and a lively atmosphere.

Popular amenities

  • Parking available
  • Room service
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
Portal De Castilla 8, Vitoria-Gasteiz, Alava, 1008
  • Virgen Blanca Square
    ‪8 min walk‬
  • Mendizorroza Stadium
    ‪13 min walk‬
  • Cathedral of Santa Maria de Vitoria
    ‪13 min walk‬
  • Vitoria (VIT)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Club Double Room (Silken Club)

1 bedroom, down duvets, minibar, in-room safe

Club Double Room (Silken Club)

8.8 out of 10
Excellent
(5 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Parking Included)

1 bedroom, down duvets, minibar, in-room safe

Double Room (Parking Included)

9.0 out of 10
Wonderful
(6 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Suite, Balcony

1 bedroom, down duvets, minibar, in-room safe

Suite, Balcony

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room Single Use

1 bedroom, down duvets, minibar, in-room safe

Deluxe Double Room Single Use

  • Sleeps 1
  • 2 Large Single Beds OR 1 Queen Bed

View all photos for Club Double Room Single Use (Silken Club)

1 bedroom, down duvets, minibar, in-room safe

Club Double Room Single Use (Silken Club)

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Double Room Single Use

1 bedroom, down duvets, minibar, in-room safe

Double Room Single Use

8.0 out of 10
Very good
(3 reviews)
  • 20 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Standard Double Room (extra bed for a child)

1 bedroom, down duvets, minibar, in-room safe

Standard Double Room (extra bed for a child)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room

8.8 out of 10
Excellent
(3 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds OR 1 Queen Bed

View all photos for Suite, Balcony (1 adult)

1 bedroom, down duvets, minibar, in-room safe

Suite, Balcony (1 adult)

  • 40 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite (1 adulto)

1 bedroom, down duvets, minibar, in-room safe

Junior Suite (1 adulto)

  • 30 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite

1 bedroom, down duvets, minibar, in-room safe

Junior Suite

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room (extra bed for an adult)

1 bedroom, down duvets, minibar, in-room safe

Standard Room (extra bed for an adult)

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Room

1 bedroom, down duvets, minibar, in-room safe

Standard Room

8.8 out of 10
Excellent
(12 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room Single Use (Parking Included)

1 bedroom, down duvets, minibar, in-room safe

Double Room Single Use (Parking Included)

  • 20 sq m
  • Sleeps 1
  • 2 Large Single Beds

Similar properties

Enjoy a delicious breakfast at our buffet, featuring a variety of dishes and beverages.

NH Canciller Ayala Vitoria

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (627)
The price is €126
for 1 room
includes taxes & fees
7 Aug - 8 Aug
NH Canciller Ayala Vitoria

About this property

Hotel Silken Ciudad de Vitoria

Hotel in Vitoria-Gasteiz with 24-hour front desk and coffee shop/cafe
Along with a restaurant, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, conference space and dry cleaning. Housekeeping is available on request.
Hotel Silken Ciudad de Vitoria offers 149 accommodations with minibars and a safe. Beds feature down duvets. 26-inch flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers.

This Vitoria-Gasteiz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel Silken Ciudad de Vitoria. During your stay, you're just a quick walk from Florida Park. Features include free WiFi in public areas, plus a restaurant and a coffee shop/cafe.
  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Just a 3-minute walk from Florida Park and 5 minutes on foot from Cathedral of Mary Immaculate
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. WiFi is free in public spaces. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Hotel Silken Ciudad de Vitoria. For a fee, parking is available.

This 4-star Vitoria-Gasteiz hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.
Vitoria – This restaurant serves lunch and dinner. Reservations are required.
Room service (during limited hours) is available.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 17 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 16 per person
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Vitoria

Things to do

  • Bicycle rentals
  • Piano
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • Hardwood flooring in room
  • No lift

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 16 per person
  • Self-parking fee: EUR 17 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Silken Ciudad
Silken Ciudad Hotel
Silken Ciudad Hotel Vitoria
Silken Ciudad Vitoria
Silken Hotel Vitoria Gasteiz
Silken Ciudad Vitoria Hotel Vitoria-Gasteiz
Silken Ciudad Vitoria Hotel
Hotel Silken Ciudad Vitoria Vitoria-Gasteiz
Hotel Silken Ciudad Vitoria
Silken Ciudad de Vitoria
Silken Ciudad De Vitoria
Hotel Silken Ciudad de Vitoria Hotel
Hotel Silken Ciudad de Vitoria Vitoria-Gasteiz
Hotel Silken Ciudad de Vitoria Hotel Vitoria-Gasteiz

Hotel Silken Ciudad de Vitoria Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 321 out of 583 reviews
Rating 8 - Good. 211 out of 583 reviews
Rating 6 - Okay. 37 out of 583 reviews
Rating 4 - Poor. 8 out of 583 reviews
Rating 2 - Terrible. 6 out of 583 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Mirielle

Stayed 3 nights in Apr 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff!!
Stayed 3 nights in Mar 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Place

It was a bit hard to find. We used the directions included by the hotel, but their signage is so small that we drove around the block 3 times, then only found a small sign and revolving door, but still unsure where to park, unload etc. Eventually we figured it out, and the place is winderful. The staff very freindly and helpful. Now that we know where to park etc, it is excellent !
Stayed 1 night in Mar 2025

10/10 Excellent

Younes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel.

Great experience and pleasant stay. Definitely recommend.
Stayed 1 night in Mar 2025

8/10 Good

eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Needs a gym
Stayed 2 nights in Feb 2025

8/10 Good

CYNTHIA

Stayed 4 nights in Nov 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful rooms, very clean, good breakfast, outstanding bar with pintxos, but best of all a very friendly and knowledgeable receptionists!
Stayed 3 nights in Nov 2024

8/10 Good

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel poorly sign posted when driving.. excellent food and bar. Pintxos lovely
Stayed 2 nights in Oct 2024

10/10 Excellent

Vinoth

Stayed 2 nights in Oct 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The STAFF was amazing and very helpful. Congratulations to all of the people that work on the front desk.
Stayed 2 nights in Sep 2024

4/10 Poor

Martin

Disliked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort and convenience

My favourite hotel in Vitoria-Gasteiz. Location good for a short walk into the old town, but easily accessible from the highway. Comfortable rooms, underground parking, reasonable price. Shame the Wellington bar is closed at the moment.
Stayed 1 night in Jul 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a beautiful hotel Very clean and comfortable It would be really helpful to be given the address to the parking that is connected to the hotel We parked somewhere else because we couldn’t locate it and it was double the price
Stayed 1 night in Jul 2024

10/10 Excellent

Martin

Stayed 1 night in Jul 2024

8/10 Good

Shellee

Stayed 2 nights in Jun 2024

10/10 Excellent

GERMAN GUILLERMO PELAEZ

Stayed 2 nights in Jun 2024

6/10 Okay

Juan Diego

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Wonderfully helpful staff (Maria & Felipe were great) Unfortunately the rooms are outdated and since they're exterior, the sound proofing is pretty poor. Pretty loud traffic for a Saturday made the experience pretty suboptimal. The only option offered by the hotel was to pay extra for a quieter room. Disappointing experience.
Stayed 1 night in May 2024

8/10 Good

MARIA

Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab place! Nice staff great location.
Stayed 1 night in Mar 2024

4/10 Poor

Neil

Liked: Cleanliness
Disliked: Room comfort

Repeat stay - sadly also likely our last…

Paid to upgrade to junior suite (usually stay in Club room). Arrived very late after long motorway delays in France. Bed / mattress was so hard and uncomfortable. Had it not been so late and had we not been so tired I’d have insisted on changing rooms. On reflection, should have. Awful night sleep. Bed was very old and mattress equally so. Awful condition. Enjoyed breakfast (good service there), but reception / manager totally disinterested when told of the mattress problem. She sadly showed complete disdain when checking out, only interested in charging extra for the car parking. Stayed here three times now. Two good stays. This latest one ruined by a poor night sleep due to old bed and mattress (in the supposedly best rooms available).
Stayed 1 night in Jan 2024

8/10 Good

Timo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Jose

Stayed 3 nights in Dec 2023

2/10 Terrible

Peter

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Itoria

AC was nor working 1st night. Told front desk next morning “We’ll fix it” Next night AC still not working. Asked front desk next morning they said “Could not get into room because do not disturb sign on door” I say not true, I said “How did you make the bed if sign was there?” Lyer!!!
Stayed 2 nights in Sep 2023