Staff was friendly, WHEN THEY WERE THERE, not staffed 24/7. Television did NOT work. Ever. Room was not stocked, no clock, no kleenex, shower was awful, could not mainframe a temperature. My husband had a C-Pap machine and could not access a plug, the night stand on his side of the bed had a lamp, with NO bulb, and no plug available. No nightly/daily service to red up the room or refresh towels. Location was good with access to the town, lake and park. Would absolutely go back to Watking Glen, but NOT this hotel.