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Hotel Sarazena

3.0 star property

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Photo gallery for Hotel Sarazena

Reception
Single Room | In-room safe, desk, soundproofing, free WiFi
Single Room | In-room safe, desk, soundproofing, free WiFi
Lobby
Exterior

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • Free WiFi

Explore the area

View in a map
Bahnhofplatz, 14, Zermatt, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt-Furi Gondola
    ‪16 min walk‬
  • Place, Sunnegga Ski Resort
  • Airport, Sion (SIR)
    ‪84 min drive‬

Room options

View all photos for Single Room

Single Room | In-room safe, desk, soundproofing, free WiFi

Single Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 1
  • 1 Double Bed

View all photos for Twin Room

Twin Room | In-room safe, desk, soundproofing, free WiFi

Twin Room

10.0 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 2 Single Beds

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About this property

Hotel Sarazena

Hotel with free breakfast, steps from Zermatt-Matterhorn Ski Paradise
Along with a garden, this hotel has free breakfast and free Wi-Fi in public areas.
Hotel Sarazena offers 21 accommodations with a safe and a hairdryer. This accommodation offers separate sitting areas and includes desks. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a bath. This Zermatt hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel Sarazena, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Free breakfast and free WiFi in public areas are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Steps from Zermatt-Matterhorn Ski Paradise and Tour Monte Rosa
Free breakfast is available daily. WiFi is free in public spaces. Hotel Sarazena also features ski storage and a garden.
Guests are served a free buffet breakfast daily from 7:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • Ski storage

Family friendly

  • Soundproofed rooms

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from 7:30 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Hotel Sarazena Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 45 out of 52 reviews
Rating 8 - Good. 5 out of 52 reviews
Rating 6 - Okay. 2 out of 52 reviews
Rating 4 - Poor. 0 out of 52 reviews
Rating 2 - Terrible. 0 out of 52 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely receptionist, good sized room for a single
Stayed 2 nights in Jun 2025

10/10 Excellent

Jin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Sarazena is very close to the Zermatt train station, so you don't have to drag your luggage across the whole town to get to your hotel. It is very close to Gornergrat Railway Station to get you up to the mountain. The staff was very friendly and helpful. The breakfast was very nice too. Even though it is very close to the two railway stations, the sound insulation is so good that we barely noticed the outside noises. Also, we have a Matterhorn view from our room. Wonderful stay at Zermatt.
Stayed 2 nights in Jun 2025

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel, Highly Recommended

We had a fantastic 3 day stay at this lovely hotel, rooms spacious and clean, big comfy bed, tasty breakfast, close to town and both railway stations. We were getting the 1st Glacier Express that morning, and they kindly did an early breakfast sitting. Would highly recommend
Stayed 3 nights in Jun 2025

10/10 Excellent

PK (PHIL)

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice staffs Clean and simple room - looks like just newly renovated. Great location Great balcony with a view (small) of the Matterhorn. I’m
Stayed 3 nights in Jun 2025

10/10 Excellent

Deborah

Stayed 2 nights in Jun 2025

10/10 Excellent

Deepa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, very convenient to walk around, close to railway stations, restaurants and shopping Very cozy and clean rooms Amazing staff They need to provide better quality toiletries Breakfast was ok, the lady serving breakfast was a bit rude Otherwise we loved the place and location
Stayed 1 night in Jun 2025

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely small hotel very close to the railway station. Felt very safe in Zermatt. Hotel had luxurious bedding and a satisfying breakfast. Would certainly return if ever in Zermatt again.
Stayed 2 nights in Jun 2025

6/10 Okay

naseem

Stayed 1 night in Apr 2025

8/10 Good

Xiaohu

Stayed 2 nights in Mar 2025

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice the last day we left early they prepared breakfast sandwiches for us because we couldn’t make it normal breakfast time.
Stayed 5 nights in Feb 2025

10/10 Excellent

Amro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Breakfast was delicious and location was perfect. Highly recommend staying.
Stayed 6 nights in Feb 2025

6/10 Okay

Ethan

Stayed 5 nights in Feb 2025

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and I loved that they had hard woods floor throughout. Right next to the train station and very convenient. Helpful staff.
Stayed 4 nights in Jan 2025

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Joshua

Stayed 4 nights in Jan 2025

10/10 Excellent

Marie Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So happy I stayed here.

Agnes and team were all very professional and accommodating. Great place to stay. The cleanliness is top notch. And the location is just perfect if you don’t want to walk far from the train station (or pretty much from everywhere else). Happy I stayed here. Definitely recommending it to friends.
Stayed 2 nights in Jan 2025

10/10 Excellent

David

Stayed 5 nights in Jan 2025

8/10 Good

Robert, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities
What a fantastic hotel! Perfectly located near the train station and town, it’s tucked away in a quiet area, making it ideal for convenience, accessibility, and peace. Plus, it’s only a 20-minute walk to the Matterhorn Glacier Paradise—definitely take the walk instead of the bus; it’s so much more enjoyable! The room was lovely, featuring a balcony with breathtaking views of the Matterhorn and modern details like great lighting and plenty of charging points. While the bathroom was a little dated and the shower controls were a touch tricky, it was nothing that detracted from the overall experience. Breakfast was excellent, with a wonderful selection of meats, bread, fresh fruit, and yogurt to start the day right. The service was equally impressive—I was able to leave my bag with the hotel for the day, and when my room was ready, they kindly took it up for me. Such thoughtful touches really made my stay memorable!
Stayed 1 night in Jan 2025

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front office so friendly & kind. Train station 1-2 minutes away for with very easy access to Glacier Express and other trains. Breakfast absolutely delicious!
Stayed 1 night in Jan 2025

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and caring. We enjoyed our stay very much. Our breakfast ladies were exceptional. Thank you!!
Stayed 6 nights in Jan 2025

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional. Perfect location, big comfortable rooms, everything clean, good breakfast. Enjoyed our stay.
Stayed 2 nights in Jan 2025

10/10 Excellent

Atchara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, big room and convenient
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with great location

Awesome place to stay right in the heart of everything. 10/10 would recommend.
Stayed 1 night in Dec 2024

10/10 Excellent

Rise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family owned, clean, beautiful hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Zuhaib

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean and staff were welcoming
Stayed 1 night in Oct 2024