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Hotel Emporio Acapulco

3.5 star property

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Photo gallery for Hotel Emporio Acapulco

Relax by the pool surrounded by palm trees and lounge chairs.
Enjoy a meal in our outdoor dining area, surrounded by lush greenery and warm ambiance.
Enjoy breathtaking views of the ocean and beach from this hotel's balcony, surrounded by lush greenery and palm trees.
Relax in this inviting room with a large bed, a comfortable seating area, and a desk with a view of the sea.
Relax in a stylish space with a view of palm trees and the night sky.

Popular amenities

  • Spa
  • Bar
  • Parking available

Explore the area

Map
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670
  • Diana the Huntress
    ‪1 min walk‬
  • Condesa Beach
    ‪2 min walk‬
  • Papagayo Beach
    ‪3 min drive‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪18 min drive‬

Room options

View all photos for Superior Queen with ocean view

1 bedroom, in-room safe, desk, blackout curtains

Superior Queen with ocean view

8.0 out of 10
Very good
(45 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View | 1 bedroom, in-room safe, desk, blackout curtains

Junior Suite 2 Double Beds Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Ocean View

View from room

Standard King Ocean View

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Privilege Club King Ocean View

View from room

Suite Privilege Club King Ocean View

8.6 out of 10
Excellent
(14 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Privilege Club Doble Ocean View

1 bedroom, in-room safe, desk, blackout curtains

Suite Privilege Club Doble Ocean View

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Ocean View

View from room

Superior King Ocean View

8.4 out of 10
Very good
(12 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Ocean View

1 bedroom, in-room safe, desk, blackout curtains

Standard Double Ocean View

9.0 out of 10
Wonderful
(6 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Ocean View

1 bedroom, in-room safe, desk, blackout curtains

Superior Double Ocean View

7.8 out of 10
Good
(80 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Sea View

1 bedroom, in-room safe, desk, blackout curtains

Room Standard with Sea View

  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room Superior with Sea View

1 bedroom, in-room safe, desk, blackout curtains

Room Superior with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe with Sea View

1 bedroom, in-room safe, desk, blackout curtains

Room Deluxe with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior with Sea View

1 bedroom, in-room safe, desk, blackout curtains

Suite Junior with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard with Sea View

1 bedroom, in-room safe, desk, blackout curtains

Double Room Standard with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Enjoy breathtaking views of the coastal city from the spacious balcony.

Fiesta Americana Acapulco Villas

  • Pool
  • Spa
  • Pet-friendly
  • Kids pool
4.4 out of 5, Excellent, (1040)
The price is €115
for 1 room
includes taxes & fees
6 Aug - 7 Aug
Fiesta Americana Acapulco Villas

About this property

Hotel Emporio Acapulco

Family-friendly beachfront location with 3 outdoor pools
Catch some rays on Hotel Emporio Acapulco's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Hotel Emporio Acapulco offers 422 accommodations with a safe and coffee/tea makers. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Acapulco hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel Emporio Acapulco. During your stay, you're just a quick walk from Playa El Morro. 3 outdoor pools, 2 restaurants and a full-service spa are available.
  • Drinking and dining options include 2 restaurants, a swim-up bar and a poolside bar
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the 3 outdoor pools
  • Indulge in a treatment at the full-service spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, a gym and a playground
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Playa El Morro and Condesa Beach
  • Airport drop-off and cruise terminal shuttle service available for a fee
Simply walk outside to feel the sun on your face at the sandy beach. At Hotel Emporio Acapulco, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. This beach hotel also offers a children's pool, a fitness centre and a garden. Parking is available for a fee.

This 3.5-star Acapulco hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 12:30 PM.
Hotel Emporio Acapulco has 2 restaurants serving breakfast, lunch and dinner.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 250 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 250 per night); wired internet (surcharge)

Parking and transport

  • 24-hour airport drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Parking on site (MXN 220 per night)
  • Valet parking on site (MXN 220 per night)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 12:30 PM for a fee: MXN 340 to 355 for adults and MXN 165 to 180 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Infinity pool
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • No lift

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Built in 1952
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 833

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 340 to 355 for adults and MXN 165 to 180 for children
  • Fee for in-room wireless Internet: MXN 250 per night (rates may vary)
  • Fee for wireless Internet in public areas: MXN 250 per night (rates may vary)
  • Fee for wired Internet in public areas: MXN 250 per night (rates may vary)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self-parking fee: MXN 220 per night
  • Valet parking fee: MXN 220 per night
  • Late check-out fee: MXN 833 (subject to availability)
  • Pool fee: MXN 500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
The optional pool fee listed is applied per person, per entrance for access to the Infinity pool area, and can be redeemed towards food and drink.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Acapulco Emporio
Acapulco Emporio Hotel
Acapulco Hotel Emporio
Emporio Acapulco
Emporio Acapulco Hotel
Emporio Hotel
Emporio Hotel Acapulco
Hotel Acapulco Emporio
Hotel Emporio
Hotel Emporio Acapulco
Hotel Emporio Acapulco Hotel
Hotel Emporio Acapulco Acapulco
Hotel Emporio Acapulco Hotel Acapulco

Hotel Emporio Acapulco Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 691 out of 1373 reviews
Rating 8 - Good. 335 out of 1373 reviews
Rating 6 - Okay. 180 out of 1373 reviews
Rating 4 - Poor. 77 out of 1373 reviews
Rating 2 - Terrible. 90 out of 1373 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

GUADALUPE

Liked: Cleanliness, staff & service, property conditions & facilities
My family stayed 1 night and they loved it.
Stayed 1 night in Apr 2025

8/10 Good

Manon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Apr 2025

6/10 Okay

Rosario

Travelled with family
Liked: Cleanliness, staff & service, amenities
El wifi para trabajar bastante bien. BIEN: Luis de quesadilla es sensacional, Alejandro mesero restaurante muy amabley profesional, Carmen camarista muy amable y profesional, Willima bar psicina igual buenisimo y Angel en el bar del Lobby tambien. Felicidades a todos. Capitan Pachecho y Capitana Yadira, felicidades por su servicio con el apoyo para las necesides de mi madre de 87 anios. MALO- A MEJORAR: Deberia haber television abierta, y los canales que hay son en ingles. Me asignaron una habitacion en piso 10, el unico con escalon al salir de la hab y mi mama se cayo. sugiero no asignar este piso a un adulto mayor. Tarjetas acceso al cuarto se descargan a cada rato. Molesto tener que ir al lobby a reactivarlas dos veces al dia!! Alberca de adultos estba muy sucia en una esquina,lo reporte y la limpiraron. El 31de marzo fiesta del personal, bien! solo que no pude accesar al gimnasion pues no habia nadie para dejarme entrar. Banda de musica en la playa muy molesta pues toca muy cerca (zona federal, no se que se pueda hacer). Claxon de las camiones locales se oye TODO el tiempo si por casualidad estas en tu habitacion. Talvez ver que cambien su estacion de espera para que no molesten a los huespedes con su claxon. Al check-in, no nos informaron que los canapes tienen una horario para ordenarlos (entre 6 y 8 pm solamente). Agradezco a todos lo que se movilizaron para poder enviarlos fuera de horario antes de nuestra salida. No lo sabiamos. Quedamos muy contentas con el hotel
Stayed 3 nights in Mar 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all the way around, but the bathroom sink was slow to drain, and the commode at times was a very weak flush to the point it would not clear, and needed an assistant to come clear it.
Stayed 7 nights in Apr 2025

10/10 Excellent

Erika

Stayed 4 nights in Apr 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel for a three day stay.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy bien aunque el servicio de taxis de la ciudad son no muy amables y te cobran según te vean vestido y si pareces turista es peor tiene ver una regulación mejor del estado
Stayed 3 nights in Mar 2025

10/10 Excellent

Sandra

Stayed 2 nights in Mar 2025

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked mostly the fact that it has a swimming pool for adults only which is beautiful and quiet besides the enormous family pool and an infinity pool as well.
Stayed 2 nights in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent
Stayed 2 nights in Mar 2025

10/10 Excellent

Esteban

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and close to transportation.
Stayed 1 night in Mar 2025

10/10 Excellent

Mizraim

Travelled with group
Liked: Staff & service, amenities
Todo está excelente solo sus áreas de alberca necesitan mantenimiento están muy sucias
Stayed 2 nights in Mar 2025

6/10 Okay

Esteban

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Higly recommended, Except my check in, we arrived around 8am, we knew that check in was at 3pm, but didnt like, that all people who arrived after us (before 1pm), had their room assigned before us and we had to wait for our until 2:45 pm. Any ways on their defense, it was before 3pm.
Stayed 2 nights in Mar 2025

8/10 Good

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service
Nuestros niños se divirtieron horas en la alberca del tobogán, desayuno riquísimo y variado, las instalaciones muy limpias y cómodas. Las camas, almohadas y sabanas muy limpias y agradables para dormir bien. Pasamos unas vacaciones familiares muy divertidas.
Stayed 2 nights in Mar 2025

10/10 Excellent

Hugo

Stayed 6 nights in Feb 2025

10/10 Excellent

Felix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here and I love it! The view, people and everything
Stayed 5 nights in Mar 2025

6/10 Okay

Robert, Divide

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very noisy with music and drums on the pool area and beach late in the night
Stayed 17 nights in Feb 2025

10/10 Excellent

Alessandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pools , food at beach and sunset restaurant are delicious, strawberry daiquiris refreshing, nice friendly staff
Stayed 21 nights in Feb 2025

8/10 Good

Jose Enrique Ma

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good pool and staff
Stayed 7 nights in Feb 2025

6/10 Okay

Richard

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Courtesy to others.

It was most disappointing to see that management allows smoking within the property only because some of the high management employees smoke also. Asthmatic people are not necessarily evident. Disregard of people with invisible handicaps should not be tolerated at all. This behaviour is most notorious in people of generation Z, 20 to 40 years of age.
Stayed 5 nights in Feb 2025

6/10 Okay

roberto

Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Your Best Choice

Possibly the best hotel in Acapulco. The rooms are a bit dated but the service, lobby, resturaunts and pool area more than make up for it. Pay for the breakfast buffet, its worth it.
Stayed 2 nights in Feb 2025

6/10 Okay

Maritza

Stayed 2 nights in Feb 2025

8/10 Good

Leticia

Liked: Cleanliness
Clean Except during buffet was unorganized
Stayed 3 nights in Feb 2025

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service
Great overall for the price
Stayed 7 nights in Feb 2025